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CISION Visible vs DIGITAL CX comparison

Cision and RingCentral are both solutions in the Social CRM category. Cision is ranked #27, while RingCentral is ranked #11 with an average rating of 9.0. Cision holds a 0.4% mindshare in SC, compared to RingCentral’s 1.3% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
CISION Visible
  • 47 Views
  • 10 Comparison Views
DIGITAL CX
Read 1 DIGITAL CX review
  • 49 Views
  • 18 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between CISION Visible and DIGITAL CX based on real PeerSpot user reviews.

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To learn more, read our detailed Social CRM Report (Updated: June 2025).
Buyer's Guide
Social CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CISION Visible
Ranking in Social CRM
27th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
DIGITAL CX
Ranking in Social CRM
11th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (16th)
 

Mindshare comparison

As of July 2025, in the Social CRM category, the mindshare of CISION Visible is 0.4%, down from 1.2% compared to the previous year. The mindshare of DIGITAL CX is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

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reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Questions from the Community

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What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
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What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
See all answers
 

Comparisons

No data available
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Product Reports

Buyer's Guide
Social CRM
June 2025
CISION Visible reportDownload CISION Visible product report
Buyer's Guide
Customer Experience Management
June 2025
DIGITAL CX reportDownload DIGITAL CX product report
 

Also Known As

Visible Intelligence
Dimelo, a Ring Central Company
 

Overview

Enables marketers to get real-time insight into the currents of communication through a variety of social media channels.
Cision
Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral
 

Sample Customers

Waterhouse Public Relations, Microsoft, Xerox
Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Buyer's Guide
Social CRM
June 2025
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Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: June 2025.
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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.