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CISION Visible vs DIGITAL CX comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CISION Visible
Ranking in Social CRM
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
DIGITAL CX
Ranking in Social CRM
7th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (10th)
 

Mindshare comparison

As of June 2026, in the Social CRM category, the mindshare of CISION Visible is 2.2%, up from 0.3% compared to the previous year. The mindshare of DIGITAL CX is 3.0%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
DIGITAL CX3.0%
CISION Visible2.2%
Other94.8%
Social CRM
 

Featured Reviews

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JV
IT Specialist
Unified communication has reduced global calling costs and supports organized departmental workflows
The best features that DIGITAL CX offers are making international calls, the chat functionality, and the fax capability. We still use fax as some institutions require fax documentation to be sent to us. Adding users is very easy, and the setup is straightforward. The support from RingCentral is exceptional. The international calling capabilities and low costs are outstanding. DIGITAL CX has positively impacted my organization through cost reduction. Currently, we do not assign direct lines to most users. We have very few direct lines, and the cost is much lower by simply creating extensions and only authorizing certain users to make international calls. Last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months.
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
27%
Construction Company
13%
Insurance Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for DIGITAL CX?
My experience with the pricing, implementation cost, and licenses of DIGITAL CX has been very good. As I mentioned, the cost was reduced significantly. We have carried out a substantial cost reduct...
What needs improvement with DIGITAL CX?
I believe DIGITAL CX could be improved by making certain menus easier to find. The manuals do not contain sufficient information and do not specify certain cases. In those situations, I sometimes h...
What is your primary use case for DIGITAL CX?
DIGITAL CX serves as the main communication platform in my organization for both internal and external purposes. I use DIGITAL CX for internal communication to facilitate intercommunication between...
 

Comparisons

 

Also Known As

Visible Intelligence
Dimelo, a Ring Central Company
 

Overview

 

Sample Customers

Waterhouse Public Relations, Microsoft, Xerox
Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
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