Cisco UCS Manager and ServiceNow IT Operations Management are competitors in the IT management sector. Cisco UCS Manager appears to have an advantage in integration and support, while ServiceNow is favored for its comprehensive features despite higher costs.
Features: Cisco UCS Manager offers features for managing storage, compute, and networking with rapid deployment and management. Its configuration capabilities are useful, though users face issues due to outdated versions. It allows for centralized management but may lack advanced solutions. ServiceNow IT Operations Management is praised for its discovery, mapping, and orchestration features, offering a streamlined platform for IT management. Its extensive feature suite simplifies IT operations, proving beneficial for large enterprises.
Room for Improvement: Cisco UCS Manager needs better integration, stability, and performance monitoring. Its upgrading processes and user interface can be complex, requiring improved simplicity and functionality. Users seek enhanced performance dashboards, simpler scalability, and advanced security options. ServiceNow IT Operations Management struggles with discovery depth and integration capabilities, while high costs limit its reach to smaller businesses. Requests include enhanced patterns, advanced integration features, and easier configuration options to maximize its capabilities.
Ease of Deployment and Customer Service: Cisco UCS Manager is typically deployed on-premises, supporting environments demanding reliable on-site management. It benefits from robust technical support noted for responsiveness and expertise globally. ServiceNow IT Operations Management supports deployment across cloud environments, meeting varied IT infrastructure needs. Its customer service is highly regarded but might vary regionally, indicating a need for more consistent global support.
Pricing and ROI: Cisco UCS Manager is considered costly but reliable, with a good return on investment due to stable hardware and fewer faults. The bundled pricing model benefits managing integrated systems but is higher than some rivals. ServiceNow IT Operations Management is seen as expensive with diverse licensing models, making it more suitable for large enterprises. While its comprehensive features provide ROI, cost remains a barrier for some prospective users.
There's no need for an extra management device or virtual machine, as everything runs within the fabric interconnect.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
It reduced staffing needs from four full-time staff to fewer due to automation.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Regarding Cisco tech, they are pretty good.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Adding new chassis and extra blades is streamlined.
I would rate the scalability at nine out of ten, probably.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| Cisco UCS Manager | 1.2% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 18 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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