Cisco UCS Manager and LogicMonitor compete in the IT management software sector, each offering distinct advantages. LogicMonitor holds an edge with flexible deployment options and custom monitoring features, enhancing user satisfaction.
Features: Cisco UCS Manager unifies storage, networking, and compute, providing strong management capabilities. Its integration with existing infrastructure is valuable to users. LogicMonitor is noted for its dashboarding, alert features, and customizable monitoring modules, enhancing visibility and efficiency with adaptive dashboards. Users focus on its customization and adaptability.
Room for Improvement: Cisco UCS Manager could improve integration, simplify its GUI, and streamline upgrades to reduce downtime. Users report challenges in performance monitoring, scalability, and need for deployment tools. LogicMonitor requires enhanced dashboard customization, reporting features, and role-based access control. Users seek better automation in mapping functions and remediation along with performance dashboard refinements.
Ease of Deployment and Customer Service: Cisco UCS Manager supports on-premises setups, which can be complex and require technical expertise. Its technical support is praised for responsiveness. LogicMonitor offers varied deployment options across public, on-premises, and hybrid clouds, providing broader implementation flexibility. Its support receives positive feedback but varies regionally in quality.
Pricing and ROI: Cisco UCS Manager, though expensive, is seen as delivering good ROI through reliability and reduced hardware issues, yet costlier than competitors. Discounts and bundled value are appreciated. LogicMonitor is competitively priced with straightforward licensing, providing value even for larger deployments. Its pricing flexibility and perceived value offer an advantage, especially for organizations needing scalable monitoring solutions.
There's no need for an extra management device or virtual machine, as everything runs within the fabric interconnect.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Regarding Cisco tech, they are pretty good.
Customer support is on point and very well trained.
The product mostly just works without issues.
Customer support is good, but escalations within customer support are not so good.
Adding new chassis and extra blades is streamlined.
I would rate the scalability at nine out of ten, probably.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor scales well
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
It is very stable. I have never seen LogicMonitor itself go down.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
LogicMonitor can be improved by having more meetings with customers to find out what they really need.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.
The best features LogicMonitor offers include the single pane of glass, the constant improvements to the features within LogicMonitor, as well as the excellent support and the ability to actually get hold of the developers of their specific products or features within the tool.
| Product | Market Share (%) |
|---|---|
| Cisco UCS Manager | 1.2% |
| LogicMonitor | 2.1% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 18 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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