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Cisco Finesse vs Observe.AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Finesse
Ranking in Contact Center Platforms
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Observe.AI
Ranking in Contact Center Platforms
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Contact Center Platforms category, the mindshare of Cisco Finesse is 4.5%, down from 6.2% compared to the previous year. The mindshare of Observe.AI is 1.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms
 

Top Industries

By visitors reading reviews
Government
22%
Healthcare Company
14%
Financial Services Firm
13%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: June 2025.
860,711 professionals have used our research since 2012.
 

Comparisons

 

Overview

 

Sample Customers

ZEISS
Information Not Available
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: June 2025.
860,711 professionals have used our research since 2012.