

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
It provides excellent time-saving solutions to improve the managed network and cybersecurity.
I'm also very satisfied with the integration of eG Enterprise into the APIs, into trouble ticketing, and into advanced reporting.
Our customers see excellent return on investment because eG Enterprise helps anticipate problems, saving money in the long run.
They are also very responsive during physical meetings, especially when RCA is required.
The customer support is very proactive and responsive compared to other competitors.
I am satisfied with the technical support of Cisco.
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
Cisco Crosswork Network Insights supports large and complex environments.
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.
The reason I did not give a nine or ten for Cisco Crosswork Network Insights is integration and price, as that is what prevents me from giving the maximum points.
For small and medium businesses, eG Enterprise is usually too expensive.
I think the overall licensing models of eG Enterprise could be changed and adapted to a more flexible, more agile structure.
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
The prices are good.
The pricing is per user per year and varies depending on the components being monitored.
There is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs.
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.
User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features.
| Product | Mindshare (%) |
|---|---|
| Cisco Crosswork Network Insights | 0.2% |
| eG Enterprise | 0.7% |
| Other | 99.1% |

| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
Cisco Crosswork Network Insights provides advanced network monitoring and insights, enabling efficient network operations and ensuring high performance and reliability for businesses.
Cisco Crosswork Network Insights delivers enhanced visibility into network operations through real-time data analysis and intelligent tools. It facilitates proactive management by identifying potential issues before they impact performance, supporting seamless network operations. By leveraging comprehensive analytics, it offers valuable insights that optimize network efficiency and minimize downtime.
What features make Cisco Crosswork Network Insights valuable?Cisco Crosswork Network Insights is implemented across industries such as telecommunications, enterprise IT, and service providers. By addressing industry-specific challenges, it enables telecom companies to maintain seamless connectivity and supports enterprise IT in managing complex networks efficiently. Service providers benefit from enhanced service delivery and reliability.
eG Enterprise is a comprehensive tool offering end-to-end monitoring across applications, infrastructure, and Citrix environments through a single visual interface, simplifying diagnostics and configuration.
eG Enterprise provides a robust platform that integrates monitoring and diagnostics capabilities for diverse IT landscapes. Users benefit from a centralized view of applications and infrastructure, bolstered by visual topology maps and intuitive data presentation. The auto-configuration feature ensures efficient setup, while its AI-based automation drives superior data analysis and insights. Though challenges exist in interface modernization and configuration complexity, its scalability and real user experience insights make it a strong contender for IT management. Companies place high value on its seamless integration with ITSM and ability to track user behavior, despite some limitations in OpenShift and complex backend configurations.
What are the important features of eG Enterprise?eG Enterprise is leveraged extensively in monitoring Windows platforms and servers, assisting in troubleshooting and application performance analysis. It facilitates real user monitoring of business services across Saudi Arabia. Organizations use it for Citrix and synthetic web application monitoring, as well as database and network management. Consultants find value in deploying it on-premises for their clients, aiding in diagnosing code-level issues effectively.
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