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Cisco Crosswork Network Insights vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Cisco Crosswork Network Insights boosts efficiency by reducing manual work and enhancing network performance, offering time-saving benefits.
Sentiment score
9.4
Organizations experienced cost savings and efficiency gains with eG Enterprise, reducing service requests by 75% and optimizing operations.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
Student at Rochester Institute of Technology
Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.
Manager, Project Implementation at ibl-unisys
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Project Specialist at FedEx
I'm also very satisfied with the integration of eG Enterprise into the APIs, into trouble ticketing, and into advanced reporting.
Consultant at a computer software company with 5,001-10,000 employees
Our customers see excellent return on investment because eG Enterprise helps anticipate problems, saving money in the long run.
Senior Enterprise Director at Towers IT
 

Customer Service

Sentiment score
6.8
Cisco Crosswork Network Insights' customer support is praised for responsiveness, effectiveness, quick hardware fixes, and minimal disruption.
Sentiment score
10.0
eG Enterprise is praised for exceptional support, quick response, expert team, and effective problem resolution despite occasional delays.
They are also very responsive during physical meetings, especially when RCA is required.
Solution Architect at Dhanyaayai enterprise private limited
It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.
Manager, Project Implementation at ibl-unisys
The customer support is very proactive and responsive compared to other competitors.
Project Specialist at FedEx
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
Consultant at a computer software company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
4.4
Cisco Crosswork Network Insights efficiently manages scalability, supporting complex environments with strong performance and helpful documentation for stability.
Sentiment score
8.6
eG Enterprise is praised for seamless integration, scalability, and effective management, with minor challenges resolved through support.
Cisco Crosswork Network Insights supports large and complex environments.
Project Specialist at FedEx
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Solution Architect at Dhanyaayai enterprise private limited
 

Stability Issues

Sentiment score
8.6
Cisco Crosswork Network Insights is highly stable and dependable, with excellent customer service, leading to strong user satisfaction.
Sentiment score
8.6
eG Enterprise is stable and non-intrusive, with seamless installations and updates, performing well under high traffic conditions.
 

Room For Improvement

Users seek improved usability, AI enhancements, better third-party integration, cost efficiency, and more insightful documentation for Cisco Crosswork Network Insights.
eG Enterprise needs updates in UI, customization, integration, configuration, pricing, and licensing to improve user experience.
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Solution Architect at Dhanyaayai enterprise private limited
All the features that your competition is giving, such as faster service provisioning, reduced error, and enhanced network performance, should all be better than your competitors to survive in this game.
Manager, Project Implementation at ibl-unisys
Currently, Cisco Crosswork Network Insights is only integrable with Cisco, which is proprietary.
Network Architect at neev limited
For small and medium businesses, eG Enterprise is usually too expensive.
Senior Enterprise Director at Towers IT
I think the overall licensing models of eG Enterprise could be changed and adapted to a more flexible, more agile structure.
Consultant at a computer software company with 5,001-10,000 employees
 

Setup Cost

Enterprise users find Cisco Crosswork Network Insights costly but worthwhile for high usage, with pricing starting at $1000.
eG Enterprise offers cost-effective pricing with flexible licensing, starting at $100,000 annually for 150 services, including setup.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
Senior system engineer at Honeywell
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
Student at Rochester Institute of Technology
The prices are good.
Project Specialist at FedEx
The pricing is per user per year and varies depending on the components being monitored.
Senior Enterprise Director at Towers IT
 

Valuable Features

Cisco Crosswork Network Insights enhances network management with AI-driven insights, real-time analytics, and robust security, improving efficiency and integration.
eG Enterprise provides comprehensive monitoring and diagnostics with user-friendly UI, AI automation, and seamless integration, enhancing satisfaction.
There is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs.
Project Specialist at FedEx
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
Solution Architect at Dhanyaayai enterprise private limited
It also provides fault, service health, and network health insights, which compares favorably to other monolithic applications in the old version of traditional network operating systems.
Network Architect at neev limited
User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
Consultant at a computer software company with 5,001-10,000 employees
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features.
Senior Enterprise Director at Towers IT
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
35th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
eG Enterprise
Ranking in Network Monitoring Software
68th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
22
Ranking in other categories
Application Performance Monitoring (APM) and Observability (57th), IT Infrastructure Monitoring (53rd)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of eG Enterprise is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco Crosswork Network Insights0.2%
eG Enterprise0.7%
Other99.1%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
RC
Consultant at a computer software company with 5,001-10,000 employees
End-to-end monitoring has improved user experience and now supports comprehensive observability
The most valuable features of eG Enterprise depend on the application, so that's pretty vast, but they definitely include end-to-end application and infrastructure monitoring. User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
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Top Industries

By visitors reading reviews
Construction Company
39%
Outsourcing Company
16%
Comms Service Provider
13%
Healthcare Company
7%
Outsourcing Company
15%
Construction Company
12%
Financial Services Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...
What needs improvement with Cisco Crosswork Network Insights?
In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.
What is your primary use case for Cisco Crosswork Network Insights?
Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...
Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What is your experience regarding pricing and costs for eG Enterprise?
The pricing is per user per year and varies depending on the components being monitored. It is within the range of other competitive solutions.
 

Overview

 

Sample Customers

Information Not Available
20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Find out what your peers are saying about Cisco Crosswork Network Insights vs. eG Enterprise and other solutions. Updated: August 2026.
910,005 professionals have used our research since 2012.