Chronosphere vs New Relic comparison

Why PeerSpot?

Chronosphere and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Chronosphere is ranked #36 with an average rating of 8.0, while New Relic is ranked #4 with an average rating of 8.3. Chronosphere holds a 0.7% mindshare in APM, compared to New Relic’s 3.6% mindshare. Additionally, 100% of Chronosphere users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Chronosphere

Read 3 Chronosphere reviews

4,031 Views
2,620 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

Chronosphere

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Chronosphere and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Chronosphere vs. New Relic Report (Updated: October 2026).

Buyer's Guide

Chronosphere vs. New Relic

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chronosphere

Ranking in Application Performance Monitoring (APM) and Observability

36th

Ranking in AIOps

22nd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (34th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in AIOps

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd)

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Chronosphere is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
Chronosphere	0.7%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Karthik Doreswamy

Dev Ops Engineer at a tech services company with 11-50 employees

Centralized monitoring has unified alerts and dashboards for critical cloud applications

We can improve a bit of UI aspects. The UI could be made more user friendly. Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult. It would be very useful if we could group according to projects and have that UI a little more user friendly. The user interface part was a bit confusing in the beginning. To make it better, I believe we would need some more open sourced or freely available courses on Chronosphere which would help us understand the platform a bit more. The team provides detailed walkthroughs whenever you get into that. However, it would be better if we could have proper video sessions or documentation which would help us understand the tool a bit more.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The alerting features are good"

"Integrating Chronosphere was pretty much easy coming from an open source tool and it helped us to streamline our monitoring and alerting setup across our organization, which directly impacted on the streamlining of the process as well as reducing errors and also keeping our environment uptime to a greater extent by those alerts and quick responses."

"Chronosphere has impacted my organization positively as for starters, we brought down the cost drastically since we completely moved to Chronosphere."

"It is a software solution as a service, so I don't have to manage it on-premise."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."

"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."

"With our micro-services, we have basic analytics, and it is super simple to set up."

"The initial set-up was at the time the most straightforward and easy as imaginable, which really pushed us over the edge of giving it a go and loving it from day one."

More New Relic pros

Cons

"In logging, I would prefer if Chronosphere could do something in the way of a dictionary or a JSON lookup kind of logging, which would be much easier in terms of directly searching for a particular keyword rather than a string match."

"It's not easy for everyone."

"Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult."

"It is very difficult to award the service level cycles at an endpoint level."

"The licensing cost is a little high and it should be brought down."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

More New Relic cons

Pricing and Cost Advice

Information not available

"The pricing and licensing are too high."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"This is an expensive product."

"Because of budget, we are not using the mobile app part of this tool."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The pricing is fine."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

12%

Transportation Company

12%

Outsourcing Company

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

What needs improvement with Chronosphere?

In logging, I would prefer if Chronosphere could do something in the way of a dictionary or a JSON lookup kind of logging, which would be much easier in terms of directly searching for a particular...

See all answers

What is your primary use case for Chronosphere?

My main use case for Chronosphere is logging, metrics, traceability, and raising alerts. A specific example of how I use Chronosphere for logging metrics or raising alerts is that we had a free int...

See all answers

What advice do you have for others considering Chronosphere?

My advice to others looking into using Chronosphere is to go ahead for it. I gave Chronosphere a rating of 8 out of 10.

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

Datadog vs Chronosphere

Compared 12% of the time

Dynatrace vs Chronosphere

Compared 8% of the time

Honeycomb Enterprise vs Chronosphere

Compared 8% of the time

Groundcover Observability Platform vs Chronosphere

Compared 7% of the time

Splunk AppDynamics vs Chronosphere

Compared 2% of the time

More Chronosphere Competitors

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Chronosphere

October 2026

Download Chronosphere product report

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Chronosphere provides a robust platform for managing and monitoring cloud-native applications with features like real-time observability, incident management, and capacity planning. It offers scalable, detailed observability across complex systems, an intuitive interface, and cost-efficient resource management. Users report enhanced productivity, improved collaboration, and better decision-making, bolstering operational capabilities and organizational growth.

Chronosphere

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Chronosphere vs. New Relic

October 2026

Free Report: Chronosphere vs. New Relic

Find out what your peers are saying about Chronosphere vs. New Relic and other solutions. Updated: October 2026.

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