Chronosphere vs New Relic comparison

Why PeerSpot?

Chronosphere and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Chronosphere is ranked #35 with an average rating of 8.0, while New Relic is ranked #4 with an average rating of 8.2. Chronosphere holds a 0.7% mindshare in APM, compared to New Relic’s 3.7% mindshare. Additionally, 100% of Chronosphere users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Chronosphere

Read 3 Chronosphere reviews

3,436 Views
2,302 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

26,514 Views
17,499 Comparison Views

94% willing to recommend

Chronosphere

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Chronosphere and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Chronosphere vs. New Relic Report (Updated: September 2026).

Buyer's Guide

Chronosphere vs. New Relic

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chronosphere

Ranking in Application Performance Monitoring (APM) and Observability

35th

Ranking in AIOps

21st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (33rd)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in AIOps

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd)

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Chronosphere is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Chronosphere	0.7%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Karthik Doreswamy

Dev Ops Engineer at a tech services company with 11-50 employees

Centralized monitoring has unified alerts and dashboards for critical cloud applications

We can improve a bit of UI aspects. The UI could be made more user friendly. Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult. It would be very useful if we could group according to projects and have that UI a little more user friendly. The user interface part was a bit confusing in the beginning. To make it better, I believe we would need some more open sourced or freely available courses on Chronosphere which would help us understand the platform a bit more. The team provides detailed walkthroughs whenever you get into that. However, it would be better if we could have proper video sessions or documentation which would help us understand the tool a bit more.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The alerting features are good"

"Integrating Chronosphere was pretty much easy coming from an open source tool and it helped us to streamline our monitoring and alerting setup across our organization, which directly impacted on the streamlining of the process as well as reducing errors and also keeping our environment uptime to a greater extent by those alerts and quick responses."

"Chronosphere has impacted my organization positively as for starters, we brought down the cost drastically since we completely moved to Chronosphere."

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"The VPN is one of the solution's most valuable features for us."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"It was able to really effectively find the problem and solve it – it sped up the pages considerably."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting."

"It helps me to identify root cause on the code level issues."

More New Relic pros

Cons

"It's not easy for everyone."

"In logging, I would prefer if Chronosphere could do something in the way of a dictionary or a JSON lookup kind of logging, which would be much easier in terms of directly searching for a particular keyword rather than a string match."

"Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult."

"While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing and consumption model can be difficult to predict, particularly in environments generating large volumes of telemetry data."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"The price could improve."

"I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern."

"It could be faster, but they’re already working on making this."

"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

More New Relic cons

Pricing and Cost Advice

Information not available

"We feel it's a little bit pricey."

"It would be nice if we could buy it annually instead of monthly."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"This is an expensive product."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The detection piece of it brings us a big return on investment."

"This is an expensive tool."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

12%

Transportation Company

12%

Outsourcing Company

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What needs improvement with Chronosphere?

In logging, I would prefer if Chronosphere could do something in the way of a dictionary or a JSON lookup kind of logging, which would be much easier in terms of directly searching for a particular...

See all answers

What is your primary use case for Chronosphere?

My main use case for Chronosphere is logging, metrics, traceability, and raising alerts. A specific example of how I use Chronosphere for logging metrics or raising alerts is that we had a free int...

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What advice do you have for others considering Chronosphere?

My advice to others looking into using Chronosphere is to go ahead for it. I gave Chronosphere a rating of 8 out of 10.

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

Datadog vs Chronosphere

Compared 12% of the time

Dynatrace vs Chronosphere

Compared 8% of the time

Honeycomb Enterprise vs Chronosphere

Compared 7% of the time

Groundcover Observability Platform vs Chronosphere

Compared 7% of the time

Splunk AppDynamics vs Chronosphere

Compared 3% of the time

More Chronosphere Competitors

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Chronosphere

September 2026

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Buyer's Guide

New Relic

September 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Chronosphere provides a robust platform for managing and monitoring cloud-native applications with features like real-time observability, incident management, and capacity planning. It offers scalable, detailed observability across complex systems, an intuitive interface, and cost-efficient resource management. Users report enhanced productivity, improved collaboration, and better decision-making, bolstering operational capabilities and organizational growth.

Chronosphere

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Chronosphere vs. New Relic

September 2026

Free Report: Chronosphere vs. New Relic

Find out what your peers are saying about Chronosphere vs. New Relic and other solutions. Updated: September 2026.

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