Chronosphere vs New Relic comparison

Read 175 New Relic reviews

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94% willing to recommend

Chronosphere

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Chronosphere and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: May 2026).

Application Performance Monitoring (APM) and Observability

May 2026

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Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chronosphere

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in AIOps

20th

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Log Management (30th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in AIOps

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd)

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Chronosphere is 0.7%, up from 0.3% compared to the previous year. The mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Chronosphere	0.7%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Karthik Doreswamy

Dev Ops Engineer at a tech services company with 11-50 employees

Centralized monitoring has unified alerts and dashboards for critical cloud applications

We can improve a bit of UI aspects. The UI could be made more user friendly. Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult. It would be very useful if we could group according to projects and have that UI a little more user friendly. The user interface part was a bit confusing in the beginning. To make it better, I believe we would need some more open sourced or freely available courses on Chronosphere which would help us understand the platform a bit more. The team provides detailed walkthroughs whenever you get into that. However, it would be better if we could have proper video sessions or documentation which would help us understand the tool a bit more.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Chronosphere was pretty much easy coming from an open source tool and it helped us to streamline our monitoring and alerting setup across our organization, which directly impacted on the streamlining of the process as well as reducing errors and also keeping our environment uptime to a greater extent by those alerts and quick responses."

"The alerting features are good"

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"Real-time error monitoring means I can drill down and see what’s happening."

"New Relic helps us to improve our team quality and to get our projects done with best practices."

"I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate."

"Both developers and operations people can look at the same data, and that’s a great benefit."

"It has given us better insight into the performance of the system, allowing us to prepare things, if necessary."

"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

More New Relic pros

Cons

"Sometimes when identifying the specific logs patterns and identifying what metrics and what logs are coming in, going to a specific log explorer and finding it there is a little difficult."

"It's not easy for everyone."

"If they added the monitoring to the ops-server side, it would be better."

"One major issue for me with New Relic is data privacy."

"Perhaps the retention on some of the old problem traces would be an improvement."

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"Better error reporting Better ability to drill-down into errors"

"I would say that the user interface is maybe a little bit overly complicated."

More New Relic cons

Pricing and Cost Advice

Information not available

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The solution is less expensive than AppNeta."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"This is an expensive tool."

"Cost is significant with a lot of extras."

"The price was one of the reasons we chose this solution."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Transportation Company

13%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

Questions from the Community

What needs improvement with Chronosphere?

It isn't very easy. It's not easy for everyone. It would be much easier if there could be a simpler version, like a data number version or an SQL version. It's hard to debug if you don't know the s...

What is your primary use case for Chronosphere?

I work as a data engineer, and we have many streaming pipelines. We use Chronosphere to monitor various metrics, such as how much data our pipeline is processing in each batch, the volume of incomi...

What advice do you have for others considering Chronosphere?

If you want to monitor pipelines and use something like Kafka or any streaming platform, Chronosphere is the best option for monitoring pipelines with real-time alerts. It is loosely coupled with y...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

Dynatrace vs Chronosphere

Comparisons

Datadog vs Chronosphere

Compared 13% of the time

Compared 9% of the time

Splunk Observability Cloud vs Chronosphere

Compared 8% of the time

Honeycomb Enterprise vs Chronosphere

Compared 7% of the time

Lumen Security Log Monitoring vs Chronosphere

Compared 3% of the time

More Chronosphere Competitors

Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Application Performance Monitoring (APM) and Observability

May 2026

Download Chronosphere product report

Download New Relic product report

June 2026

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Chronosphere provides a robust platform for managing and monitoring cloud-native applications with features like real-time observability, incident management, and capacity planning. It offers scalable, detailed observability across complex systems, an intuitive interface, and cost-efficient resource management. Users report enhanced productivity, improved collaboration, and better decision-making, bolstering operational capabilities and organizational growth.

Chronosphere

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club