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Capsule vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Capsule
Ranking in CRM
89th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Microsoft Dynamics CRM
Ranking in CRM
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Capsule is 0.2%, up from 0.1% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 10.9%, down from 13.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

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ShaheenKapery - PeerSpot reviewer
Provides a variety of automated workflows, but there could be better customization options
We have a variety of automated workflows in Dynamics CRM, which work well when set up properly. One significant benefit is cost savings. It is more economical than other options like Salesforce. It allows for constant reviews of existing manual systems, enabling automation and improving efficiency over time. It facilitates budget management by allowing each line manager to allocate budgets per staff for necessary equipment and resources. I rate it a seven.
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854,618 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
13%
Financial Services Firm
10%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

1. Airbnb 2. Amazon 3. Apple 4. Atlassian 5. Baidu 6. Cisco 7. CocaCola 8. Dell 9. Disney 10. Dropbox 11. Ebay 12. Facebook 13. Google 14. HP 15. IBM 16. Intel 17. LinkedIn 18. Microsoft 19. Netflix 20. Nike 21. Oracle 22. PayPal 23. Pinterest 24. Salesforce 25. SAP 26. Spotify 27. Tesla 28. Uber 29. Visa 30. Walmart 31. WeWork
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.
854,618 professionals have used our research since 2012.