CA Unified Communications Monitor vs OpsRamp comparison

CA Unified Communications M...

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and OpsRamp compete in IT infrastructure management and monitoring. OpsRamp appears to have the upper hand due to its comprehensive IT management capabilities and expansive infrastructure monitoring features.

Features: CA Unified Communications Monitor delivers detailed voice and video performance metrics, providing precise insights into communication pathways and supporting a focus on real-time communications performance. OpsRamp offers extensive infrastructure monitoring, incident management, and automation capabilities, which support a diverse range of IT resources.

Room for Improvement: CA Unified Communications Monitor could expand its range of supported IT resources, improve integration with more diverse IT infrastructures, and enhance its automation options. OpsRamp may benefit from simplifying its setup process, refining user interface elements for easier navigation, and reducing complexity in its integration approach.

Ease of Deployment and Customer Service: CA Unified Communications Monitor is noted for a quick setup process focused on communication systems, making its deployment simpler in specialized environments. OpsRamp features a seamless integration model with diverse IT ecosystems and offers responsive customer service that strengthens its appeal, although higher complexity may extend the deployment timeline.

Pricing and ROI: CA Unified Communications Monitor typically offers a more attractive initial setup cost for businesses focused on communications management, providing a solid ROI for organizations prioritizing this aspect. OpsRamp requires a more substantial initial investment but promises greater ROI with its comprehensive IT management capabilities, catering to businesses that prefer an all-in-one solution.

To learn more, read our detailed CA Unified Communications Monitor vs. OpsRamp Report (Updated: June 2026).

CA Unified Communications Monitor vs. OpsRamp

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in IT Infrastructure Monitoring

61st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd), Network Monitoring Software (88th)

OpsRamp

Ranking in IT Infrastructure Monitoring

25th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (7th), AIOps (11th)

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of OpsRamp is 1.1%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
OpsRamp	1.1%
CA Unified Communications Monitor	0.6%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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reviewer2732427

System Integration Advisor at a tech vendor with 10,001+ employees

Provides robust infrastructure monitoring with excellent integrations and alert predictions but needs improved AIOps capabilities

If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement. They are introducing observability as a feature where metrics, logs, and traces can be implemented, but this is currently in a primitive state that can grow over time. The platform is very stable, and the UI is excellent. However, regarding AIOps features, enhancements could be made to provide more value, such as dynamic thresholding and other capabilities that competitor tools have, such as LogicMonitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."

"We use the solution to meet the needs of the customer."

"This is what we have achieved, 90% alert reduction, 70% of manual, routine IT processes now automated, 50% increase in team efficiency and productivity."

"The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers, and additionally URL monitoring through Selenium scripting and the availability dashboard is useful."

"The main differences between OpsRamp and other solutions are the artificial intelligence and the ease of implementation and scaling."

"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."

"Most features work fine."

"Predictive analysis is the most valuable feature; it's very clear in informing us what issues to expect in the future and when they will occur."

"What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."

More OpsRamp pros

Cons

"All the features and functions of the solution can be improved, specifically the user experience."

"The solution should have automatic baseline detection."

"OpsRamp had shortcomings associated with its network capabilities."

"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."

"Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."

"Automation is currently quite complex and needs to be improved."

"This is an emerging tool and they have tried to consolidate everything not always with success."

More OpsRamp cons

Pricing and Cost Advice

Information not available

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"There is an annual licensing fee to use OpsRamp."

"OpsRamp is a cost-effective solution."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

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What is your experience regarding pricing and costs for OpsRamp?

I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.

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What is your primary use case for OpsRamp?

Currently, my use case for OpsRamp is using it as an infrastructure monitoring tool for customers, where we can provide infrastructure monitoring as a platform. We can have AI appended to those mon...

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Product Reports

CA Unified Communications Monitor vs. ScienceLogic

Download CA Unified Communications Monitor product report

CA Unified Communications Monitor report

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Also Known As

CA UC Monitor

No data available

Overview

CA Unified Communications Monitor provides real-time insight into communication networks, ensuring seamless connectivity and performance.

Designed for efficient management of unified communications, CA Unified Communications Monitor helps organizations monitor, diagnose, and manage their network and communication services efficiently. It delivers critical network visibility, allowing IT teams to quickly identify and resolve performance issues. Built with scalability in mind, it supports environments of all sizes, adapting to evolving network demands.

What are the key features of CA Unified Communications Monitor?

Real-time Monitoring: Provides live updates and dashboards for continuous network performance oversight.
Scalability: Handles growing network demands effortlessly, supporting various organization sizes.
Comprehensive Reporting: Offers detailed analytics and reporting to help in troubleshooting and performance analysis.
Custom Alerts: Configures alerts for proactive issue management, ensuring quick response to potential disruptions.

What benefits can users expect when evaluating CA Unified Communications Monitor?

Improved Network Performance: Enhances overall communication quality by addressing bottlenecks promptly.
Cost Efficiency: Reduces downtime and maintenance costs through proactive monitoring and quick issue resolution.
Enhanced User Satisfaction: Ensures a seamless user experience with consistent communication services.
Operational Agility: Adapts easily to growing network needs, supporting efficient management processes.

Industries such as finance, healthcare, and education benefit significantly from CA Unified Communications Monitor implementation. It ensures stable connections for remote consultations in healthcare, supports financial data transmission, and enables interactive learning experiences in education. By facilitating uninterrupted and high-quality communications, it directly contributes to business continuity and improved operational outcomes.

Broadcom

OpsRamp offers a comprehensive IT management platform that enhances business operations through monitoring automation, AIOps, and integration capabilities.

OpsRamp provides a single pane of glass for hybrid infrastructure management, integrating with tools like Zendesk to streamline operations. With predictive analytics and AIOps features such as root cause analysis, it significantly improves IT efficiency. The platform's machine learning, event correlation, and personalized dashboards improve user experience. However, users have noted scalability issues, interface limitations, and patch management inconsistencies, with room for enhancement in network capabilities and ITSM maturity.

What features define OpsRamp?

Single Pane of Glass: Enables seamless monitoring of all IT assets in one dashboard.
Event Correlation: Reduces noise by filtering events and highlighting critical incidents.
Integration Capability: Connects with tools like Zendesk to boost collaboration.
Predictive Analytics: Offers insights through machine learning to anticipate IT issues.
AIOps Automation: Facilitates root cause analysis and automated incident resolution.

What benefits should users consider from OpsRamp reviews?

Enhanced Efficiency: Streamlined operations through integration and automation.
Improved Collaboration: Better coordination via multi-tenant architecture and shared dashboards.
Increased Accuracy: Machine learning features provide precise reporting and analysis.
Operational Cost Savings: Tools consolidation and predictive features reduce expenses.

OpsRamp is widely implemented for managing and automating IT infrastructure across sectors. Enterprises apply it for Azure infrastructure management, resource threshold setting, and generating alerts. It supports digital transformation through incident management, tools consolidation, and leveraging AI for IT operations, facilitating network and storage device onboarding for customer environments.

Sample Customers

BBVA Compass

Epsilon, CloudBrix, GreenPages, NIIT Technologies

CA Unified Communications Monitor vs. OpsRamp