Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board. Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can you see all of it on one screen and is it clear? One thing we are going through right now is looking at the legacy system and seeing where that information from the audit area would be getting back to an agent. They are used to seeing something that they're adopting in the new system. Are they going to see the same thing? If not, do they need to see it? Challenging the operations as well, rather than just saying, "The product doesn't give us what we need, therefore, we need to change it".
