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Box - Intelligent Content Management vs Saperion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (2nd), Document Management Software (2nd), Content Collaboration Platforms (8th)
Saperion
Ranking in Enterprise Content Management
30th
Average Rating
3.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.2%, down from 4.3% compared to the previous year. The mindshare of Saperion is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management4.2%
Saperion1.1%
Other94.7%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
it_user592605 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
I would like to see improvements in the web client and the workflow engine.
I think that the biggest area for improvement is for their core component, the Java Core Server (JCS). In addition, there could be improvement in the following areas: * Saperion web client: Does not support many rich-client features and is inconsistent between thin and thick clients * The VBA macro API was very poor * No real toolset provided * No debugging options * Workflow engine * No official and supported procedure of deploying/moving a solution between stages, which was officially stated by the vendor

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Awesome solution that works on many devices."
"Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications."
"It is really easy to load files to and from this solution."
"It is a very user-friendly product; the solution is stable and, for me, it's very easy to navigate whether I'm in my email, Smartsheet, or SLAM so that I can get my documents, make changes, and load them back without any complexity."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"File and Folder sharing in the organization and outside of it."
"The product allowed organizations to move and accelerate their paper-based business flows into electronic ones."
 

Cons

"Tasks and comments could be easier to see, report, search, and manage."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box."
"Working on documents in real-time is sometimes faulty and could be improved."
"I would like to see the below additional features: Disposition features, record management and retention policies in this application."
"If you want to delete something in Box, you have to do it manually, one by one."
"Technical support has some room for improvement, but nothing insurmountable."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"Do not follow this path. This is a very tough platform to implement anything apart from some simple-case scenarios."
 

Pricing and Cost Advice

"Box needs to improve with their pricing in terms of licensing costs."
"I believe Box is cheaper than SharePoint."
"Better sign a full year's contract to get a discount."
"Box's pricing is excellent."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
8%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise33
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
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Also Known As

No data available
Hyland Saperion, Hyland Saperion ECM, Saperion ECM
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
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