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BotFarm vs Jacada Intelligent Agent Engagement comparison

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Featured Review
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: January 2022.
564,143 professionals have used our research since 2012.
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We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The solution seems to offer high stability. We haven't seen any bugs or glitches. It doesn't crash or freeze.""It is easy to use and very stable. It is a rugged product, and it doesn't break so easily.""The most important feature of BotFarm is web automation.""The dashboards are quite good, especially on the latest versions.""From a solution standpoint, screen capture and tight integration with Outlook are valuable features.""The solution has been very user-friendly.""The most valuable features of this solution are the Excel automation and support for SharePoint.""Automation Anywhere has good document extraction features where it can learn patterns."

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"The initial setup was fairly straightforward."

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"The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that.""The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.""I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem.""The pricing of this product could be better.""The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 80%.""I would like to be able to access BotForm using a mobile app.""I would definitely be wanting to see OCR features for improving the solution.""The deployment could be simplified."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "Our licensing costs are approximately $3,000 USD annually."
  • "The pricing model could be simplified."
  • "I think payment can vary but it's a re-occurring fee that needs to be paid every year."
  • "An unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500."
  • "We pay approximately $15,000 USD per year."
  • "Licenses are paid on a yearly basis and the cost is quite high."
  • "It is too expensive and not worth the price."
  • "Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost."
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    Questions from the Community
    Top Answer: 
    The dashboards are quite good, especially on the latest versions.
    Top Answer: 
    Licensing is something that management handles. I don't have any visibility on the costs or the licensing arrangements.
    Top Answer: 
    The version that I'm using, the Excel command, is a bit limited. The OCR tool, the optical character recognition tool, could be more efficient. It should be monitored thoroughly due to the fact that… more »
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    BotFarm is the first and only enterprise-grade platform for Bots On Demand. Scale your workforce capacity by deploying bots anywhere in the world with a single click. Create, deploy and manage thousands of bots in an instant to meet demand spikes. BotFarm delivers on-demand RPA with scalability, elasticity, resilience – designed for the enterprise.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Learn more about BotFarm
    Learn more about Jacada Intelligent Agent Engagement
    Sample Customers
    Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever
    Humana, Turk Telekom, Leumi Card
    Top Industries
    Financial Services Firm17%
    Non Tech Company17%
    Energy/Utilities Company17%
    Healthcare Company8%
    Computer Software Company30%
    Comms Service Provider17%
    Financial Services Firm7%
    Energy/Utilities Company6%
    Computer Software Company38%
    Comms Service Provider14%
    Recreational Facilities/Services Company5%
    Company Size
    Small Business10%
    Midsize Enterprise41%
    Large Enterprise48%
    No Data Available
    Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: January 2022.
    564,143 professionals have used our research since 2012.

    BotFarm is ranked 5th in Robotic Process Automation (RPA) with 27 reviews while Jacada Intelligent Agent Engagement is ranked 28th in Robotic Process Automation (RPA) with 1 review. BotFarm is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of BotFarm writes "Good customer support but some technical issues need to be addressed". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". BotFarm is most compared with Automation Anywhere (AA), UiPath and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with .

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.