BotFarm vs Jacada Intelligent Agent Engagement comparison

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Automation Anywhere Logo
1,004 views|351 comparisons
91% willing to recommend
Jacada Logo
110 views|58 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BotFarm and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of this solution are the Excel automation and support for SharePoint.""The dashboards are quite good, especially on the latest versions.""From a solution standpoint, screen capture and tight integration with Outlook are valuable features.""The most valuable feature of BotFarm is the fact that we can use escalations when we need more computer power to fulfill all embargo that we receive in one day.""They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP.""The most valuable feature is the interface, which helps to provide a good user experience.""The ability to drag and drop various components and the customizability are good features.""The best aspect is the UI, as it is very user-friendly."

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"The initial setup was fairly straightforward."

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Cons
"The deployment could be simplified.""BotFarm newer version has been difficult to install, we have been in contact with the support on this matter.""We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products.""The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team.""We do have some troubles with the internal software commands, but we have been troubleshooting this bug to fix it.""It would be ideal if the solution offered more language options, such as Arabic.""The new version is not very stable. Sometimes I can't use the recording sound.""The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "Pricing for this solution can be better."
  • "Our licensing costs are approximately $3,000 USD annually."
  • "The pricing model could be simplified."
  • "I think payment can vary but it's a re-occurring fee that needs to be paid every year."
  • "An unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500."
  • "We pay approximately $15,000 USD per year."
  • "Licenses are paid on a yearly basis and the cost is quite high."
  • "It is too expensive and not worth the price."
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    Questions from the Community
    Top Answer:The product has increased efficiency and reduced the time spent on tasks.
    Top Answer:The pricing is fair. We don't have any major problems with the pricing.
    Top Answer:The product must provide features related to AIOps. The tool must be able to monitor system performance based on certain activities or events. It must be able to detect certain health stats of the… more »
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    Views
    1,004
    Comparisons
    351
    Reviews
    6
    Average Words per Review
    404
    Rating
    8.5
    Views
    110
    Comparisons
    58
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    Overview

    BotFarm is an enterprise-level robotic process automation (RPA) solution. What is unique about BotFarm is that users can buy RPA processes based on demand and not be confined to a license or a strict capacity structure. BotFarm, a robust product of Automation Anywhere, is the only RPA solution that allows users to buy only the products they need when they need them. BotFarm allows users to launch all the robots they need to get tasks completed sooner and more efficiently than many other products in the marketplace today. This consumption-based business model will result in significant savings and increase an organization's overall profitability.

    BotFarm Benefits

    • Scalable: The flexible nature of the solution makes it very easy to scale when needed.

    • User-friendly: The UI is simple to use and understand. Users do not have to be tech-savvy to deploy bots.

    • Improves efficiency: BotFarm will increase process integrity by reducing human error and the need for continuous manual human effort or interaction.

    • Integration: BotFarm integrates well with many third-party solutions.

    BotFarm Features

    • No code/low code solutions: Users can easily create and deploy bots to perform undesirable, mundane tasks, freeing IT staff to work on more productive, complicated tasks.

    • IQ Bots: Easily extrapolate data from any document, such as resumes, invoices, and legal documents, to ensure data is correctly correlated and grouped together and that overall data integrity is never compromised.

    • Fast: Deployed bots can complete tasks significantly faster than any human component, and with less error.

    • Cost-effective: Users only pay for the bots they actually need, and create as they go. This innovative process will save your organization time and money while increasing overall productivity and profitability. BotFarm has a very good ROI and is a stable, secure, and scalable solution.

    Reviews from Real Users

    Akshay P., Associate Systems Analyst at NSEiT Limited, relates, “It is very easy, simple. You're working on a notepad, and you don't need to know programming to work on this. The dashboards are quite good, especially on the latest versions.”

    A Digital Strategy Manager at an energy/utilities company shares, “The scalability is the solution's most valuable aspect. The reason Bot Farm is used is to have only one license available whenever you have a spike in the transactions. That is a core feature. That is something which we are using to the maximum. It's working well due to the fact that the solution use case is quite structured.”

    A Senior RPA Developer at a tech services company tells us, “The solution is great to automate any repetitive tasks, which you might do on a daily basis. For example, the organization may need to be generating invoices or extracting data from PDF files daily. It is very versatile in what you can automate. This has improved my organization by cutting down on repetitive tasks that now can be automated.”

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever
    Humana, Turk Telekom, Leumi Card
    Top Industries
    REVIEWERS
    Comms Service Provider25%
    Financial Services Firm19%
    Energy/Utilities Company13%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Financial Services Firm18%
    Comms Service Provider9%
    Real Estate/Law Firm8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business11%
    Midsize Enterprise38%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    770,292 professionals have used our research since 2012.

    BotFarm is ranked 15th in Robotic Process Automation (RPA) with 35 reviews while Jacada Intelligent Agent Engagement is ranked 45th in Robotic Process Automation (RPA). BotFarm is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of BotFarm writes "Great feature sets, stable, and scalable". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". BotFarm is most compared with Automation Anywhere (AA), UiPath and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.