Try our new research platform with insights from 80,000+ expert users

Boomi iPaaS vs Workato vs Zapier comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Boomi iPaaS streamlines integration, boosts ROI over 100%, and saves costs with efficient, rapid deployment and minimal development efforts.
Sentiment score
4.5
Workato improved integration and efficiency, leading to cost savings and allowing focus on growth and product development.
Sentiment score
6.1
Users experience benefits from Zapier's automation and cost savings, though calculating specific ROI can be challenging.
We have automated complete order-to-cash processes for multiple customers, saving over 90 million dollars.
The return is faster since development efforts are minimized, allowing for quicker integration delivery.
By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.
In my experience, we have seen a return on investment, with results visible within a week.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
 

Customer Service

Sentiment score
7.5
Boomi iPaaS support is responsive and knowledgeable, with mixed reviews, valuable community resources, and improved service in high-end plans.
Sentiment score
6.1
Workato's customer service is praised for responsiveness, though some report 24/7 availability issues and technical limitations.
Sentiment score
7.0
Mixed experiences with Zapier support: praised for responsiveness and knowledge, yet some note delays and lack of chat.
Seamlessly meeting SLAs and providing excellent responses to challenges and issues related to interface and data connectivity.
The tech support is very good, offering immediate responses and chat options.
We receive service that is more than adequate, even exceptional.
Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
Workato's support is robust, featuring first and second-level support.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Sometimes, in my early days, when I was stuck with something, they helped me solve these issues, and even helped me solve some of my automations.
 

Scalability Issues

Sentiment score
7.9
Boomi iPaaS is scalable and versatile but can become expensive with high integration counts and specific setup challenges.
Sentiment score
5.9
Workato is scalable, handling diverse tasks well, but faces challenges with data spikes and complex scaling in high workloads.
Sentiment score
7.4
Zapier is ideal for small businesses prioritizing simple tasks, though costs and stability may concern larger organizations.
The reason we wanted to use our own Kubernetes cluster was to do automatic scaling for utilized resources, allowing us to save.
We have built approximately 1,100 interfaces for one customer, which is a significant achievement.
There are scalability limitations with Workato.
Allows dynamic connection switching at runtime.
Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
 

Stability Issues

Sentiment score
6.5
Boomi iPaaS is generally stable with 99.99% availability, though some users report occasional issues and a learning curve.
Sentiment score
6.5
Workato is stable daily, but stability varies under high load, with occasional connector issues and data file limitations.
Sentiment score
6.7
Users find Zapier reliable, with minor issues often linked to third-party tools, and rate stability highly for varied needs.
Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
 

Room For Improvement

Boomi iPaaS requires enhanced API management, improved documentation, simplified pricing, better integration, and advanced version control for users.
Workato must improve in scalability, flexibility, global reach, integration, and AI, while enhancing collaboration and customization features.
Zapier users face issues with Google Sheets, insufficient integrations, complex workflows, high costs, and limited customization and support.
The integration landscape has become complex, and having a data strategy with unified data models would make integration easier for any platform, including Boomi.
A significant area for improvement is version control.
The ETL aspect of Boomi iPaaS is not mature enough at the moment.
Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.
Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
I would appreciate if there would be a feature where we can use actions right after loops. Currently, you cannot use any other action after the loop. Everything needs to be within the loop.
 

Setup Cost

Boomi iPaaS offers a connection-based pay-per-use model, praised for its flexibility and competitive pricing despite potential cost increases.
Workato offers competitive and flexible pricing, appealing to small to medium enterprises, with costs varying by usage and features.
Enterprise buyers find Zapier cost-effective for its integrations, despite some viewing it as pricier than alternatives.
While pricing is relative, compared to others, it is favorable.
The pricing for Boomi iPaaS is reasonable, costing around $6,000 per year.
Higher volume is less expensive, but in general, it is kind of pricey.
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
 

Valuable Features

Boomi iPaaS offers flexible, scalable integration with low-code tools, enhancing speed and efficiency for medium-sized organizations.
Workato excels in ease of use, rapid integration, low-code automation, and efficiency, offering quick onboarding and robust documentation.
Zapier offers over 20,000 integrations, automating workflows without coding, enhancing productivity with user-friendly, drag-and-drop functionality.
It automates the creation and population of a data warehouse, reducing the need to write SQL scripts and procedures.
The most valuable features of Boomi are the integration capabilities, the Data Hub product, and the UDI integration.
The maturity of the product is significant.
It allows app-to-app and real-time integrations, which significantly enhance process efficiency.
It comes with pre-built connectors, eliminating the need to write APIs.
The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
They have approximately 7,000 connections.
Even a person with no technical knowledge can use Zapier to create automations.
The automation capabilities are impressive.
 

Mindshare comparison

Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
Boomi iPaaS12.4%
Microsoft Azure Logic Apps13.1%
MuleSoft Anypoint Platform10.4%
Other64.1%
Integration Platform as a Service (iPaaS)
Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
Workato4.9%
Microsoft Azure Logic Apps13.1%
Boomi iPaaS12.4%
Other69.6%
Integration Platform as a Service (iPaaS)
Cloud Data Integration Market Share Distribution
ProductMarket Share (%)
Zapier2.5%
AWS Glue15.3%
AWS Database Migration Service11.9%
Other70.3%
Cloud Data Integration
 

Featured Reviews

Eugene Paden - PeerSpot reviewer
Integration solution proves maturity and drives productivity
There are many features we're using. We're starting to do AI now regarding integration with other platforms, focusing on creating integrations. A significant area for improvement is version control. Currently, you develop and cannot properly roll back to a previous version unless you create different versions. With proper version control, you could know which version to revert to and test other versions.
Isaac Viana - PeerSpot reviewer
Integration support simplifies automation and reduces errors without existing frustrations
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened. The best features Workato offers, in my opinion, are the easy integration with many different types of tools. The Workato interface is so easy to use. Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them. Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
Sachin Shrtivastava - PeerSpot reviewer
Automation of simple tasks improves with user-friendly interface but needs enhancement in handling complex scenarios
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenario or automation is complex, it becomes difficult to create and deploy because of various routes. For example, with 20 routes, it becomes really difficult to create them due to certain limits, and the UI is not conducive for viewing all the routes.
report
Use our free recommendation engine to learn which Integration Platform as a Service (iPaaS) solutions are best for your needs.
867,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
10%
Financial Services Firm
8%
Non Profit
6%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
10%
Retailer
6%
Financial Services Firm
9%
Computer Software Company
8%
University
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise15
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

What do you like most about Boomi AtomSphere Integration?
The tool's most valuable features I've found are related to debugging and testing. It makes it easy to track executio...
What is your experience regarding pricing and costs for Boomi AtomSphere Integration?
The pricing for Boomi iPaaS is reasonable, costing around $6,000 per year. It is affordable even for small customers,...
What needs improvement with Boomi AtomSphere Integration?
Boomi iPaaS needs better source control. It is not as good as it could be in terms of managing versions and running w...
What needs improvement with Workato?
While there are still a few areas where Workato has room for improvement, they’re making impressive strides in advanc...
What is your primary use case for Workato?
We use Workato for our G&A across finance, accounting, procurement, audit and compliance, HR, GTM which covers sa...
What advice do you have for others considering Workato?
I have experience in the automation space for more than 18 years, and I have worked on multiple integration platforms...
What do you like most about Zapier?
The product's most valuable feature is automation.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com ...
 

Also Known As

Boomi
No data available
No data available
 

Overview

 

Sample Customers

DocuSign Inc., Innotas, Certent, Renesas Electronics America (REA), Kelly-Moore Paints, Mindjet, City of McKinney, Ritchie Bros. Auctioneers (RBA), Daylight Transport, A10 Networks
Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in Integration Platform as a Service (iPaaS). Updated: August 2025.
867,341 professionals have used our research since 2012.