BMC TrueSight Operations Management and LiveAction LiveNX compete in the IT infrastructure monitoring and network management category. BMC TrueSight has the upper hand in broader IT infrastructure monitoring, while LiveNX excels in network performance and analytics.
Features: BMC TrueSight Operations Management provides comprehensive monitoring capabilities with numerous Knowledge Modules covering diverse IT environments. It offers a unified platform with powerful event management and automation features for efficient root-cause analysis. Integration with other BMC tools enhances its operational value. LiveAction LiveNX offers real-time network monitoring and visual analytics for bandwidth optimization. It swiftly resolves network issues and focuses on network performance for organizations prioritizing network management.
Room for Improvement: BMC TrueSight Operations Management faces challenges with complex setup, high resource demands, and costly licensing fees. Enhancements in cloud monitoring stability, lightweight Knowledge Modules, and improved reporting are necessary. LiveAction LiveNX could improve multi-tenancy support, documentation, and API integrations with third-party vendors. Its pricing is noted to be high, with limited flexibility for cost reduction.
Ease of Deployment and Customer Service: BMC TrueSight Operations Management is primarily deployed on-premises, requiring extensive hardware and expertise. Customer support has mixed reviews, noting delays and a need for improved technical knowledge. LiveAction LiveNX offers both on-premises and private cloud deployment, providing more flexibility. Its customer support is rated better, with fewer complaints about response times and support quality. BMC's deployment complexity contrasts with LiveNX's ease of use.
Pricing and ROI: BMC TrueSight Operations Management is known for high licensing costs with a complex pricing model based on endpoints and additional features. Some users report cost savings by reducing IT Ops headcount and eliminating redundant tools. LiveAction LiveNX is also considered expensive but adds value by not charging on a per-user basis, allowing broader team access. BMC TrueSight may be more cost-effective for larger enterprises reliant on broad IT infrastructure management, while LiveNX caters to network-centric environments seeking detailed analytics and monitoring.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.
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