BMC TrueSight Operations Management and Icinga compete in the IT operations management category. BMC TrueSight may have the upper hand due to its comprehensive enterprise monitoring capabilities, while Icinga is appealing for its cost-effectiveness and flexibility.
Features: BMC TrueSight Operations Management is known for robust event management capabilities and an integrated platform providing a holistic view of application and infrastructure health, offering seamless integration with various monitoring tools and efficient alert consolidation. It supports a wide range of technologies with extensive monitoring capabilities. Icinga is recognized for its flexibility, supporting numerous plugins for extensive monitoring and offering an open-source model for customization. It features an event handler that provides a self-healing mechanism by automatically restarting services in case of failures.
Room for Improvement: BMC TrueSight's deployment complexity, reporting capabilities, and product maturity need enhancement. Users find implementation resource-intensive with challenges in cloud monitoring stability and customization. Icinga has dashboard functionality issues, lacks detailed reporting, and requires automation enhancements for integrations. Its setup complexity and reliance on additional tools for data visualization are also noted for improvement.
Ease of Deployment and Customer Service: BMC TrueSight is complex to deploy, requiring significant resources for on-premises setups. Its technical support is generally effective, though variable. Icinga requires manual deployment and leans on user expertise and community support due to its open-source nature, but its documentation needs improvement for ease of use.
Pricing and ROI: BMC TrueSight has a premium price with a complex licensing model that might be cost-prohibitive but offers comprehensive monitoring that justifies its price for enterprises. Icinga is free in its core form with optional paid support, allowing organizations to benefit from low costs while requiring more manual effort for maintenance and operation.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.
With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.
What are the key features of Icinga?Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.
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