We compared BMC TrueSight Operations Management and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"The Event Management is outstanding; still is the most interesting part of the product."
"It is a stable solution."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The initial setup of BMC TrueSight Operations Management was easy."
"The major advantage of the product is estate management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. The collection of network performance and flow data is important because we have many critical business applications."
"SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"BMC's online documentation is often incorrect or incomplete."
"The solution is overly complex."
"Deployment requires lots of resources (servers). It has too many consoles."
"The product must provide more AI capabilities."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"BMC TrueSight Operations Management could improve the reporting."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."
"The GUI: both the dashboard/user view and the admin tool."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"The tool needs improvement in non-Cisco SD-WAN."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
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BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while IBM SevOne Network Performance Management (NPM) is ranked 34th in IT Infrastructure Monitoring with 52 reviews. BMC TrueSight Operations Management is rated 8.2, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and SolarWinds Network Device Monitor. See our BMC TrueSight Operations Management vs. IBM SevOne Network Performance Management (NPM) report.
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