We performed a comparison between BMC Track-It! and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We use it to create and manage our work orders."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The initial setup is pretty easy."
"We can manually capture the assets available within the location."
"The initial setup is pretty straightforward."
"I find that the Discovery and scripting features are the most useful."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The most valuable feature of ServiceNow Discovery is its performance."
"This solution provides excellent insights."
"I am impressed with the tool's incident problem change management."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"It creates quite a bit of duplication, so that needs to be fixed."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"They can expand on the plugins for some of the other tools."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow Discovery should improve its cloud capabilities."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. BMC Track-It! is rated 7.4, while ServiceNow Discovery is rated 8.0. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our BMC Track-It! vs. ServiceNow Discovery report.
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