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BMC Remedy [EOL] and Flexera One compete in the IT service management space. Flexera One appears to have an upper hand due to its comprehensive features, justifying its value for modern IT environments.
Features: BMC Remedy [EOL] offers strong change management, integration within traditional IT setups, and robust dashboards for asset tracking. Flexera One stands out with its advanced asset management, enhanced data visibility, and extensive configuration capabilities.
Room for Improvement: BMC Remedy [EOL] may benefit from improved ease of use for end-users, broader integration possibilities, and reduced complexity in deployment. Flexera One could enhance its reporting flexibility, lower its subscription costs, and offer more customization options.
Ease of Deployment and Customer Service: BMC Remedy [EOL] requires complex on-premise deployment with significant infrastructure needs, which can be challenging. Flexera One’s cloud-based model simplifies deployment and scaling, supported by responsive and ongoing customer service.
Pricing and ROI: BMC Remedy [EOL] involves higher initial setup costs but provides solid ROI over time. Flexera One, although more expensive initially due to its subscription model, offers strong ROI through cloud benefits and capability enhancements.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
They were prompt in getting back to us.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
One feature I would like to see in the tool is the ability to handle everything in one place.
The price is reasonable.
They've restructured how it's licensed, making it more fair.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
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| Product | Market Share (%) |
|---|---|
| BMC Remedy | 5.0% |
| Flexera One | 5.0% |
| Other | 90.0% |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
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