We performed a comparison between BMC Helix ITSM and UserVoice based on real PeerSpot user reviews.
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BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while UserVoice is ranked 18th in Customer Feedback Management. BMC Helix ITSM is rated 8.0, while UserVoice is rated 8.6. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas UserVoice is most compared with .
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