Head of IT, Service & Operation Department at National ITMX Co., Ltd.
Real User
Top 20
2024-12-17T09:55:33Z
Dec 17, 2024
The pricing of BMC Helix ITSM and its implementation costs are quite high, including subscription and maintenance costs per year. It might be comparable to ServiceNow but is still considered expensive.
The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations.
BMC Remedy Developer at a energy/utilities company with 10,001+ employees
Real User
Top 20
2022-12-13T13:34:41Z
Dec 13, 2022
We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price. I rate the price of BMC Helix ITSM a six out of ten.
IT Manager at a manufacturing company with 10,001+ employees
Real User
2022-06-13T23:45:00Z
Jun 13, 2022
The pricing depends on the contract. If you ask three different people, you get very three different answers, but I don't deal with it. The people in charge of procurement handle that.
Project Manager at a computer software company with 1,001-5,000 employees
Real User
Top 5
2021-10-26T11:15:02Z
Oct 26, 2021
The license that we provide to our customers is yearly. We don't offer a monthly license because we only sign yearly contracts with our customers. So you would need to get the customer's side of the story to answer whether Helix ITSM's price is fair because ServiceNow is currently capturing the ITSM market. BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting. When we do demonstrations, BMC uses the premium version, but customers can't afford the license for the advanced version. So they're missing some of the features they want, especially the ability to change the banners.
ITSM Consultant at a media company with 10,001+ employees
Real User
2020-11-15T16:12:39Z
Nov 15, 2020
It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.
Pricing on the licensing depends on how you want to position it. If you are looking for some kind of professional services form the OEM then you would have to purchase that.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even...
BMC Helix ITSM was chosen for its cost-effectiveness compared to other options like ServiceNow.
The pricing of BMC Helix ITSM and its implementation costs are quite high, including subscription and maintenance costs per year. It might be comparable to ServiceNow but is still considered expensive.
BMC Helix ITSM is a very cost-effective solution.
The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations.
The solution's pricing should come down.
The price of BMC Helix ITSM is expensive.
We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price. I rate the price of BMC Helix ITSM a six out of ten.
The price is very high. It's an expensive product. I pay for the solution yearly.
The price of BMC Helix ITSM could improve their price.
The cost is high and going up. Part of the reason why we're changing products is that the pricing actually went up recently by a lot.
The pricing depends on the contract. If you ask three different people, you get very three different answers, but I don't deal with it. The people in charge of procurement handle that.
It's a yearly subscription but there are a couple of customers who go for the monthly subscription.
There are licenses to use this solution.
We paid a service fee for implementation, and there's an ongoing monthly fee for the Helix, license based on the current number of named users.
The license that we provide to our customers is yearly. We don't offer a monthly license because we only sign yearly contracts with our customers. So you would need to get the customer's side of the story to answer whether Helix ITSM's price is fair because ServiceNow is currently capturing the ITSM market. BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting. When we do demonstrations, BMC uses the premium version, but customers can't afford the license for the advanced version. So they're missing some of the features they want, especially the ability to change the banners.
The license is yearly.
I like the tools BMC offers but it's very expensive. The pricing model needs to be revisited.
I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually.
It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.
It is too expensive for a small business.
Pricing on the licensing depends on how you want to position it. If you are looking for some kind of professional services form the OEM then you would have to purchase that.