BMC FootPrints Service Core vs Kaseya Vorex comparison

BMC and Kaseya are both solutions in the Help Desk Software category. BMC is ranked #31, while Kaseya is ranked #47. BMC holds a 1.0% mindshare in HDS, compared to Kaseya’s 0.1% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 50% of Kaseya users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

428 Views
347 Comparison Views

90% willing to recommend

Kaseya Vorex

Read 2 Kaseya Vorex reviews

111 Views
111 Comparison Views

50% willing to recommend

BMC FootPrints Service Core

Kaseya Vorex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC FootPrints Service Core and Kaseya Vorex based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

31st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.4% compared to the previous year. The mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to auto-generate email messages, process email messages, and approvals."

"We can track issues easier and run reports on issues to see if there are patterns."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"It is stable and its technical support is good and quick."

"The discovery feature is very flexible."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"This product solidly handles incident management, problem management, and change management."

More BMC FootPrints Service Core pros

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

Cons

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"The mobile version of this product does not support asset management."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"Kaseya Vorex's customization features could be better."

Pricing and Cost Advice

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

Information not available

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Company Size

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Questions from the Community

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What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

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What advice do you have for others considering Kaseya Vorex?

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...

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BMC Helix ITSM vs BMC FootPrints Service Core

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More BMC FootPrints Service Core Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

August 2025

Download Kaseya Vorex product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Sample Customers

Cast & Crew

CROWD, GetApp, Capterra, Software Advice

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.

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