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BMC Atrium CMDB vs ServiceNow CMDB comparison

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Pricing and Cost Advice
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  • "I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
  • "It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
  • "It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
  • "The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
  • "In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
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    Top Answer:It has helped in tracking hardware and software and reducing overall costs.
    Top Answer:When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little… more »
    Top Answer:I am with a consulting company that implements the tool. I am working to implement ServiceNow in different areas such as SACM and software asset management. CMDB is the underlying database, and I… more »
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    Also Known As
    Atrium CMDB
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    BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

    • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
    • Reduce costs by automating tasks that previously required manual intervention.
    • Minimize IT risks with better understanding of change dependencies.
    • Operate services with clear insight into all parameters.
    • Enable seamless integration between support and operations processes.

    ServiceNow Configuration Management Database (CMDB) is an intuitive cloud-based solution that gives users the ability to keep track of their information technology infrastructure.

    ServiceNow CMDB gives users the ability to diagnose and manage any issue that might appear in their systems. Users have at their disposal a suite of capabilities that allow them to handle any number of tasks.

    Benefits of ServiceNow Configuration Management Database

    Some of the benefits of using ServiceNow Configuration Management Database include:

    • Ensure data consists of the most complete and accurate datasets possible. ServiceNow CMDB has a number of features that give users the ability to vet the information that makes up their system’s continuous integration (CI) process architectures. It uses an automated system to scan for copies of any particular dataset. If ServiceNow CMDB finds a copy, it prevents users from creating another CI with that data. There are also dashboards that keep users informed of the status of every part of their system. Users can easily spot any inconsistencies or issues.
    • Deep insights into every portion of your information technology infrastructures. ServiceNow CMDB employs features that can map out the data that makes up your CI infrastructure. It gives users the ability to explore it on many different levels and gain an in-depth understanding of various aspects of the systems that they created. Users can also create reports that clearly lay out the data involved in any scheduled distribution.

    Reviews from Real Users

    ServiceNow CMDB is an information technology resource and data management tool that stands out among its competitors for a number of reasons. Two major ones are the solution’s intuitive nature and its discovery tools. ServiceNow CMDB makes it easy for users who lack a background in information technology to customize and configure its user interface to meet their specific needs. Its discovery tools give users the ability to easily map out and create continuous integration process architectures.

    A PeerSpot user who is a ServiceNow developer, analyst, and administrator writes, "The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."

    An information technology service management consultant writes, “I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI. We can directly map for the dependencies among your infrastructure, hardware, and software. If you do not have discovery tools, we can still populate the CMDB but for the administrator, it's very hard.”

    Learn more about BMC Atrium CMDB
    Learn more about ServiceNow CMDB
    Sample Customers
    Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
    Top Industries
    Computer Software Company30%
    Comms Service Provider22%
    Energy/Utilities Company7%
    Computer Software Company27%
    Comms Service Provider14%
    Financial Services Firm9%
    Company Size
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    Small Business31%
    Midsize Enterprise8%
    Large Enterprise62%
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise72%
    Buyer's Guide
    Device42 vs. ServiceNow CMDB
    July 2022
    Find out what your peers are saying about Device42 vs. ServiceNow CMDB and other solutions. Updated: July 2022.
    610,336 professionals have used our research since 2012.

    BMC Atrium CMDB is ranked 4th in Configuration Management Databases while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 17 reviews. BMC Atrium CMDB is rated 0.0, while ServiceNow CMDB is rated 8.8. On the other hand, the top reviewer of ServiceNow CMDB writes "Integrates well, has very good performance analytics and a nice health dashboard". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, Micro Focus Universal Discovery and Universal CMDB and IBM Tivoli CMDB.

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    We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.