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BMC Atrium CMDB vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Atrium CMDB
Ranking in Configuration Management Databases
5th
Average Rating
9.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Configuration Management Databases category, the mindshare of BMC Atrium CMDB is 10.7%, down from 15.2% compared to the previous year. The mindshare of ServiceNow CMDB is 40.5%, down from 43.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases
 

Featured Reviews

Yousef Bayari - PeerSpot reviewer
Serves as a repository for storing configuration items, encompassing both physical and logical entities
The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.
Ravi Nidadavolu - PeerSpot reviewer
Offers a user-centric approach
My advice to new users is that choosing the right ITSM software, like ServiceNow CMDB, depends on your specific organizational requirements. It is similar to buying a car; there are numerous options, and the choice should be based on factors such as your budget, the effort you are willing to invest, and the level of support you need. Selecting the right software isn't a decision to rush; it involves researching available options and finding the best match based on your organization's needs. I would suggest researching both the advantages and disadvantages of ServiceNow online and considering it as an option. I have worked with BMC Remedy for years, and I have noticed that ServiceNow, especially its user interface, has improved significantly. However, keep in mind that when a tool is being updated to meet current market needs, it goes through stages of development, which may take time to reach its full potential. This is similar to how traditional automakers have entered the electric vehicle market. So, while ServiceNow could be a good choice, it is important to do your homework to ensure it suits your specific requirements. Overall, I would rate ServiceNow CMDB as a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The rules functionality makes it easier to classify data for different groups."
"Atrium Integrator​ allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"This solution has improved our tracking."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The product's initial setup phase was simple."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
 

Cons

"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"We would like the service modelling functionality of this solution to be improved."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"Recently, improvements have been more focused on the interface side."
"I am just waiting for the new release with the new enhanced UI."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little bit and integrated better into the SAM Pro module, which seems to be pretty much on the roadmap. Its pricing is pretty complicated and always fluctuating. Its pricing should be improved."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"The platform's stability needs improvement."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"We would like the solution to be made more easily scalable in future updates."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"There's room for improvement in terms of integration."
 

Pricing and Cost Advice

"CMDB is more expensive than one of its competitors."
"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
"The product price falls on the higher side of the spectrum."
"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
"The product is pricey."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
14%
Government
12%
Healthcare Company
8%
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Atrium CMDB?
The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB.
What needs improvement with BMC Atrium CMDB?
Recently, improvements have been more focused on the interface side. The core code itself is stable. For instance, there's been a transition from using Flash on the interface to more modern externa...
What is your primary use case for BMC Atrium CMDB?
The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the sof...
What do you like most about ServiceNow CMDB?
The product's initial setup phase was simple.
What needs improvement with ServiceNow CMDB?
I don't currently see any problems with ServiceNow CMDB since everything works fine. If I click on some particular CIs at the moment, all the information related to that CI appears by default. Righ...
What is your primary use case for ServiceNow CMDB?
I use ServiceNow CMDB in my company to deal with areas like incidents, problems, and change management. I use ServiceNow CMDB in my company to deal with all the equipment inventories and our infras...
 

Also Known As

Atrium CMDB
No data available
 

Overview

 

Sample Customers

Brookfield
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about BMC Atrium CMDB vs. ServiceNow CMDB and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.