Try our new research platform with insights from 80,000+ expert users
BMC Helix CMDB Logo

BMC Helix CMDB Reviews

Vendor: BMC
4.6 out of 5
Leave a review

What is BMC Helix CMDB?

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

Get the Configuration Management Databases Buyer's Guide and find out what your peers are saying about BMC Helix CMDB, ServiceNow CMDB, OpenText Universal Discovery and Universal CMDB and more!
BMC Helix CMDB is the #5 ranked solution in top Configuration Management Databases. PeerSpot users give BMC Helix CMDB an average rating of 9.2 out of 10. BMC Helix CMDB is most commonly compared to ServiceNow CMDB: BMC Helix CMDB vs ServiceNow CMDB. BMC Helix CMDB is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
Configuration Management Databases
August 2025
Get the category report
Helped 866,744 peers since 2012

Featured BMC Helix CMDB reviews

Read more reviews

BMC Helix CMDB mindshare

As of September 2025, the mindshare of BMC Helix CMDB in the Configuration Management Databases category stands at 9.0%, down from 12.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Configuration Management Databases Market Share Distribution
ProductMarket Share (%)
BMC Helix CMDB9.0%
ServiceNow CMDB32.7%
Device4222.5%
Other35.8%
Configuration Management Databases
 
 
Key learnings from peers

Valuable Features

  • "The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
  • "The rules functionality makes it easier to classify data for different groups."
  • "This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."

Room for Improvement

  • "Recently, improvements have been more focused on the interface side."
  • "There could be a provision in the back end to ensure unique collections and avoid duplicate services."
  • "We would like the service modelling functionality of this solution to be improved."

Pricing

  • "CMDB is more expensive than one of its competitors."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Configuration Management Databases Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Financial Services Firm
15%
Government
11%
Educational Organization
11%
Computer Software Company
11%
Healthcare Company
8%
Energy/Utilities Company
8%
Manufacturing Company
6%
Legal Firm
4%
Transportation Company
4%
Performing Arts
4%
Recruiting/Hr Firm
4%
Logistics Company
2%
Construction Company
2%
Insurance Company
2%
Comms Service Provider
2%
Marketing Services Firm
2%
Pharma/Biotech Company
2%
Real Estate/Law Firm
2%
Retailer
2%

Compare BMC Helix CMDB with alternative products

Go!

Learn more about BMC Helix CMDB

  • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
  • Reduce costs by automating tasks that previously required manual intervention.
  • Minimize IT risks with better understanding of change dependencies.
  • Operate services with clear insight into all parameters.
  • Enable seamless integration between support and operations processes.

BMC Helix CMDB was previously known as Atrium CMDB.

BMC Helix CMDB customers

Brookfield

Related questions

  • 15
HP UCMDB: Feedback? Analyses? Pros and Cons?
  • 182
Solution needed: IPAM and CMDB in one tool
  • 153
What is the best backup solution for Sybase ASE 15.5?
  • 5
When evaluating Configuration Management Databases, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Configuration Management Databases

Popular Comparisons

Popular Comparisons
ServiceNow CMDB vs BMC Helix CMDB Logo
ServiceNow CMDB vs BMC Helix CMDB
OpenText Universal Discovery and Universal CMDB vs BMC Helix CMDB Logo
OpenText Universal Discovery and Universal CMDB vs BMC Helix CMDB
See all alternatives
 
BMC Helix CMDB Reviews Summary
Author infoRatingReview Summary
ITSM Consultant at Smart IT Service4.0BMC Atrium CMDB stores configuration items, both physical and logical, and maintains their relationships, facilitating service model building. Its user-friendly interface and relational model enhance IT asset management. Unlike ServiceNow, BMC recently transitioned to cloud installations.
BMC Remedy Consultant at a tech services company with 1-10 employees4.0We use BMC Atrium CMDB for managing configurations, and its people association feature is highly valuable for assigning CIs. However, improvement is needed in handling duplicate records when loading data from third-party tools. It's better than ServiceNow in features.
BMC Remedy Consultant at a energy/utilities company with 5,001-10,000 employees5.0No summary available
ITSM Consultant at Smart IT Service5.0No summary available
Lead Programmer Analyst at a financial services firm with 5,001-10,000 employees5.0No summary available
Business Support System Engineer at a comms service provider with 201-500 employees4.5No summary available