2022-08-02T23:34:49Z

What is your primary use case for BMC Atrium CMDB?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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4 Answers

Yousef Bayari - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-10T20:54:14Z
Aug 10, 2023

The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the software installed on these servers or devices. It also involves maintaining relationships between these items. On top of that, you build what we call the service model. You define a service and relate all the CIs to that service. This helps in understanding the organization's service structure and is useful in case of incidents or issues. On the ITSM side, since CMDB is at the core of ITSM, let's say there's an incident on a certain device. With CMDB, you would know which service is impacted and even which users are impacted. This modeling of the CMDB and CI, along with the actual inventory, extends to what is known as IT asset management or the broader CMDB (Configuration Management Database).

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RajuM - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-12T07:50:01Z
Jul 12, 2023

We use the product to manage all application and data configurations. It includes servers, hardware components, firewalls, Windows connections, and other assets. We classify these assets under CIs and utilize them based on customer requirements while creating tickets. Additionally, we can analyze data using the product categorization link.

Shivkrishna Vengal - PeerSpot reviewer
Real User
Top 10
2022-10-14T15:08:22Z
Oct 14, 2022

We use this solution to monitor and maintain service modelling and assets throughout the full life-cycle.

Yousef Bayari - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-02T23:34:49Z
Aug 2, 2022

BMC Atrium CMDB is a configuration management database. It's the core of the ITSM system. All changes, incidents, and problems must be related to an actual CI, which can be a network element, server, or cell. When you first install any of the ITSM systems, you start with installing the BMC Atrium CMDB and then you install all the ITM suites on top of the CMDB.

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