Bitrix24 vs Pega CRM comparison

Bitrix24 and Pega are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.8, while Pega is ranked #18 with an average rating of 7.7. Bitrix24 holds a 2.1% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

815 Views
641 Comparison Views

90% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

566 Views
443 Comparison Views

100% willing to recommend

Bitrix24

Pega CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Pega CRM and Bitrix24 are competitors in the CRM market, with Bitrix24 having an advantage due to its broad range of features appealing to businesses seeking integrated solutions.

Features: Pega CRM offers robust automation of complex workflows, sophisticated analytics, and strong case management capabilities. Bitrix24 presents a rich variety of features, including advanced project management tools, social collaboration platforms, and comprehensive CRM functionalities. Bitrix24's integration capabilities and user-friendliness further enhance its appeal.

Room for Improvement: Pega CRM could benefit from simplifying its intricate setup process and enhancing flexibility in its user interface. Additionally, providing more integration options would be beneficial. Bitrix24 could improve by refining its marketing strategies, enhancing customization in specific areas, and streamlining its complex pricing structure.

Ease of Deployment and Customer Service: Pega CRM's deployment is often more complex, reflecting its advanced customization capabilities, and it offers personalized customer service. Meanwhile, Bitrix24 provides a relatively straightforward deployment process alongside extensive online resources and community support, making it a viable solution for smaller teams or those lacking dedicated IT resources.

Pricing and ROI: Pega CRM typically requires higher initial setup costs but promises significant returns through automation efficiencies. In contrast, Bitrix24 offers flexible pricing models that are more accessible for smaller businesses seeking immediate entry, although its feature diversity might come at a higher cost. Bitrix24 is perceived to provide immediate ROI due to its easy feature integration and accessibility.

To learn more, read our detailed Bitrix24 vs. Pega CRM Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Pega CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (8th)

Pega CRM

Ranking in CRM

18th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support was intuitive and had good documentation."

"Offers, a free version."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"It is easy to use and very stable."

"Bitrix24 is a user-friendly solution that is easy to use."

"The data interpretation feature in Bitrix24 is good."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

More Bitrix24 pros

"The case management feature is really valuable."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The solution is very easy to use."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The product's deployment phase was easy."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

More Pega CRM pros

Cons

"The solution’s performance could be made faster."

"Bitrix24’s interface needs to be improved."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"It would be great if colleagues could get alerts via email when they are assigned something."

"There are some bugs in the mobile system."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"There is a need for better integration with ERP solutions."

More Bitrix24 cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The UI should be improved."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The solution has room for improvement around decisional and real-time data analysis."

More Pega CRM cons

Pricing and Cost Advice

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The pricing for this program is reasonable."

"The product's pricing is okay for me. It is not expensive."

"Licenses are cheap compared to other solutions."

"We were using the free version which was really limited in terms of functionality."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The pricing is on the higher side."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Government

Retailer

Financial Services Firm

26%

Computer Software Company

14%

Real Estate/Law Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

May 2025

Download Bitrix24 product report

Buyer's Guide

Pega CRM

April 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Bitrix24 vs. Pega CRM

April 2025

Free Report: Bitrix24 vs. Pega CRM

Find out what your peers are saying about Bitrix24 vs. Pega CRM and other solutions. Updated: April 2025.

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