Pega CRM and Bitrix24 are competitors in the CRM market, with Bitrix24 having an advantage due to its broad range of features appealing to businesses seeking integrated solutions.
Features: Pega CRM offers robust automation of complex workflows, sophisticated analytics, and strong case management capabilities. Bitrix24 presents a rich variety of features, including advanced project management tools, social collaboration platforms, and comprehensive CRM functionalities. Bitrix24's integration capabilities and user-friendliness further enhance its appeal.
Room for Improvement: Pega CRM could benefit from simplifying its intricate setup process and enhancing flexibility in its user interface. Additionally, providing more integration options would be beneficial. Bitrix24 could improve by refining its marketing strategies, enhancing customization in specific areas, and streamlining its complex pricing structure.
Ease of Deployment and Customer Service: Pega CRM's deployment is often more complex, reflecting its advanced customization capabilities, and it offers personalized customer service. Meanwhile, Bitrix24 provides a relatively straightforward deployment process alongside extensive online resources and community support, making it a viable solution for smaller teams or those lacking dedicated IT resources.
Pricing and ROI: Pega CRM typically requires higher initial setup costs but promises significant returns through automation efficiencies. In contrast, Bitrix24 offers flexible pricing models that are more accessible for smaller businesses seeking immediate entry, although its feature diversity might come at a higher cost. Bitrix24 is perceived to provide immediate ROI due to its easy feature integration and accessibility.
| Product | Market Share (%) |
|---|---|
| Pega CRM | 0.7% |
| Bitrix24 | 1.3% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
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