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BigFix vs SonicWall Capture Client comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
BigFix delivers fast ROI with efficient patch management, improved security, and reduced labor, enhancing efficiency and financial savings.
Sentiment score
1.0
SonicWall Capture Client offers cost savings, improved security, reduced manual work, lower infection rates, and easy deployment for better productivity.
 

Customer Service

Sentiment score
6.5
BigFix provides excellent customer support, with minor first-level inconsistencies, improved overall quality, and valuable community resources.
Sentiment score
4.9
SonicWall Capture Client support receives mixed reviews for its knowledgeability, with praised availability but criticized for slow response times.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Partners can purchase single endpoints at prices equivalent to 1,000-endpoint deals, providing an advantage for managed security service provider partners.
While their escalation process is understandable, it can be time-consuming as all logs need to be provided multiple times across different service levels.
 

Scalability Issues

Sentiment score
5.7
BigFix excels in scalability, handling deployments from small to large seamlessly, supporting hundreds of thousands of devices efficiently.
Sentiment score
8.5
SonicWall Capture Client offers scalable, flexible licensing and an easy interface, benefiting Latin American businesses expanding their user base.
BigFix requires some minimum configuration requirements.
There are no restrictions on the scalability of SonicWall Capture Client.
SonicWall Capture Client is accessed via cloud-based management console.
The installation process is straightforward, requiring only five pilot installations to enable customers to complete the remaining installations independently.
 

Stability Issues

Sentiment score
5.9
BigFix is praised for its stability, requiring minimal intervention and maintaining performance during large-scale deployments and external challenges.
Sentiment score
8.6
SonicWall Capture Client is stable and reliable for threat protection, but may slow systems due to high resource use.
 

Room For Improvement

BigFix needs updated documentation, UI improvements, enhanced integration, better patch support, and improved automation and scalability.
SonicWall Capture Client requires performance improvements, a modern UI, and better integration to address resource impact, undetected vulnerabilities, and licensing issues.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
One of the drawbacks is that I cannot use Advanced and Premier licenses within a single tenant, which can be problematic when users need to deploy different licenses.
A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.
XDR cannot be used unless MDR services are purchased with SonicWall.
 

Setup Cost

BigFix offers flexible, competitive pricing options with various packages and potential discounts, despite additional costs like database licenses.
SonicWall Capture Client offers cost-effective yearly licensing, but perceived value varies, with pricing challenges for small and medium businesses.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
SonicWall Capture Client offers a cost-effective solution that's cheaper compared to other vendors like CrowdStrike.
 

Valuable Features

BigFix is valued for ease, scalability, flexibility, real-time management, integration, single-console efficiency, and wide system adaptability.
SonicWall Capture Client offers rollback, SentinelOne integration, cross-OS support, robust protection, ease of use, and cost-effective scalability.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Machine learning is particularly effective due to SonicWall sandboxing's threat intelligence database of approximately 7.1 billion entries.
One is that users can use the sandbox of SonicWall, which is called Capture ATP for free.
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Configuration Management (7th), Patch Management (4th), Unified Endpoint Management (UEM) (5th)
SonicWall Capture Client
Ranking in Endpoint Protection Platform (EPP)
45th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
Endpoint Detection and Response (EDR) (43rd)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.2%, up from 0.9% compared to the previous year. The mindshare of SonicWall Capture Client is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
BigFix1.2%
SonicWall Capture Client0.6%
Other98.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Ravi Khanchandani - PeerSpot reviewer
Long-term partnership improves customer satisfaction and delivers efficient endpoint management
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them. Their software distribution is very efficient because they use a pull mechanism rather than a push mechanism, allowing each machine to download from the closest repository and install themselves. The same assessment mechanism applies for real-time vulnerability remediation, allowing identification, evaluation, and automatic remediation across machines. Compliance metrics typically measure the patch percentages deployed against the number of endpoints, which could be various device types including virtual machines and mobile devices. Measurements are taken against each device type, looking into compliance percentages for browsers such as Chrome and Edge based on their versions.
Hesdi Triantono - PeerSpot reviewer
Has consistently delivered double-layer protection and simplified policy application while needing mobile compatibility and better MacOS support
A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.Occasionally, the Sentinel engine becomes unresponsive, particularly when customers do not properly restart or shutdown their systems. This requires a hard restart after installation to resolve the issue. Installation on Mac OS can be challenging, requiring multiple attempts due to version compatibility requirements. We must ensure the SonicWall Capture Client version is stable for Mac OS. The RAM usage is higher compared to SentinelOne, utilizing approximately 150 megabytes of memory. This is a common concern from customers, and reducing RAM consumption would be beneficial.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Government
12%
Educational Organization
9%
Computer Software Company
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise66
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it easier for customers to subscribe and unsubscribe.
What needs improvement with BigFix?
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports. In addition to reporting improvements, there should be a feature for application c...
What is your experience regarding pricing and costs for SonicWall Capture Client?
SonicWall Capture Client offers a cost-effective solution that's cheaper compared to other vendors like CrowdStrike.
What needs improvement with SonicWall Capture Client?
It is not similar to other products. For XDR, users have to use another product. XDR cannot be used unless MDR services are purchased with SonicWall. If a user has SonicWall MDR services, then they...
What is your primary use case for SonicWall Capture Client?
I am a distributor, but I can be counted as a reseller. It does not differ anyway. Most of my clients are SMBs, and I inform them that they should protect their servers with this kind of product, n...
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Luton College
Find out what your peers are saying about BigFix vs. SonicWall Capture Client and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.