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BigFix vs ESET Cloud Apps Protection comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Patch Management
8th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Configuration Management (8th), Endpoint Protection Platform (EPP) (22nd), Unified Endpoint Management (UEM) (11th), Autonomous Endpoint Management (6th)
ESET Cloud Apps Protection
Ranking in Patch Management
20th
Average Rating
9.6
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
Email Security (46th), Vulnerability Management (68th)
 

Mindshare comparison

As of October 2026, in the Patch Management category, the mindshare of BigFix is 4.6%, down from 6.6% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
BigFix4.6%
ESET Cloud Apps Protection1.4%
Other94.0%
Patch Management
 

Featured Reviews

InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
LA
Team Manager at JJ soluciones
Great protection, good privacy, and helpful support
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using BigFix and the automation we built we've been able to reduce patch time from three hours and 37 minutes on average to less than twenty minutes per server."
"Once you get over the learning curve, it is pretty easy to use."
"Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"It has one central location to manage all the different platforms that we have such as desktop, Windows Servers, Linux Server, Solaris, AIX and zLinux, and it's great to be able to manage them all from one central location."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"The solution has many useful features; its main advantage is simplicity—you can do everything from one console, regardless of the task, and it supports many operating systems and is scalable to up to 250,000 clients."
"The solution is unbelievably scalable."
"We are close to having 99% or 98% detection."
"It's a trustworthy solution that is easy to learn."
"The most valuable features are the precision of detection and the level of customization of the policy."
 

Cons

"The look and feel of the system are old-fashioned."
"Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home."
"BigFix should improve its compatibility with other platforms, such as Linux."
"Its pricing should be improved. It is too costly."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item. They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things."
"Maybe they could introduce a preview of what is going to happen next, because generally what the project is doing is just asking you to execute some actions."
"Still, you have to dance around and probably do some voodoo in order to get that data back."
"It's not easy for an admin to check and decide if the email is good or not."
"The specific domain file for Apache needs to be well-defined."
 

Pricing and Cost Advice

"Its price is very reasonable."
"The price of the solution is high. There are not any additional fees from the standard license."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"The tool's price continues to go up. The cost per endpoint can vary, ranging from approximately 30 to 80 dollars per year. Compared to other products, pricing is in the middle. You need to buy an additional database license, but most users already have it."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"The price of BigFix is better than the solutions. You are able to pay monthly or annually. There are not any hidden costs with BigFix. There is an additional cost for the SQL database."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The solution provides affordable pricing for medium sized industries."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Outsourcing Company
9%
Construction Company
6%
Construction Company
14%
Comms Service Provider
12%
Computer Software Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BigFix?
I rate the price for BigFix as medium, neither low nor high.
What needs improvement with BigFix?
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. W...
What is your primary use case for BigFix?
My current use case involves being one of the products and one of the clients implementing this tool.
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Also Known As

Tivoli Endpoint Manager
ESET Mail Security
 

Interactive Demo

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Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. ESET Cloud Apps Protection and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.