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BigFix vs ESET Cloud Apps Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Patch Management
2nd
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
97
Ranking in other categories
Configuration Management (6th), Endpoint Protection Platform (EPP) (26th), Unified Endpoint Management (UEM) (4th)
ESET Cloud Apps Protection
Ranking in Patch Management
24th
Average Rating
9.6
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
Email Security (29th), Vulnerability Management (40th)
 

Mindshare comparison

As of June 2025, in the Patch Management category, the mindshare of BigFix is 9.0%, down from 12.4% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
LA
Great protection, good privacy, and helpful support
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"It's very straightforward."
"We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously."
"The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management."
"Software distribution and patch management are the most valuable."
"The most valuable features are patch management, software installation, and asset management."
"The most valuable features are the precision of detection and the level of customization of the policy."
"We are close to having 99% or 98% detection."
 

Cons

"I would like the dashboard to be improved to show the problematic machines and good machines."
"BigFix should improve its compatibility with other platforms, such as Linux."
"I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools."
"The new EDR (Endpoint Detection and Response) feature, Detect, is new and still needs a few updates."
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools."
"To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward."
"Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes."
"Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area."
"It's not easy for an admin to check and decide if the email is good or not."
"The specific domain file for Apache needs to be well-defined."
 

Pricing and Cost Advice

"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"The price of the solution is high. There are not any additional fees from the standard license."
"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"The price is reasonable, but our customers find it expensive."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"The price of BigFix could be lower. However, I am always seeking a lower price."
"I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
"The solution provides affordable pricing for medium sized industries."
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Top Industries

By visitors reading reviews
Educational Organization
28%
Financial Services Firm
11%
Government
8%
Computer Software Company
7%
Computer Software Company
15%
Comms Service Provider
12%
Media Company
7%
Wholesaler/Distributor
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them. The problem was related to the hardware co...
What do you like most about ESET Mail Security?
The most valuable features are the precision of detection and the level of customization of the policy.
What is your experience regarding pricing and costs for ESET Mail Security?
The solution provides affordable pricing for medium sized industries.
What needs improvement with ESET Mail Security?
The specific domain file for Apache needs to be well-defined.
 

Also Known As

Tivoli Endpoint Manager
ESET Mail Security
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. ESET Cloud Apps Protection and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.