No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs Veza comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
Veza
Ranking in Privileged Access Management (PAM)
27th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
2
Ranking in other categories
GRC (26th), Identity Management (IM) (22nd), SaaS Security Posture Management (SSPM) (9th), Non-Human Identity Management (NHIM) (8th), Identity Security and Posture Management (ISPM) (3rd)
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Veza is 1.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.1%
Veza1.4%
Other97.5%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
HarshalJethwa - PeerSpot reviewer
Cloud Operations Engineer at a tech vendor with 51-200 employees
Centralized access control has strengthened least privilege and streamlined audit compliance
The best features Veza offers in my experience are access visibility to see who can access what and which parts, relationship mapping of a user to roles, policies and resources, and risk detection such as over-permission and unused permission privileges. I can perform audit compliance using those features and the platform supports multiple platforms. Out of those features, I find risk detection to be the most valuable in my day-to-day work because I can check who has over-permission or unused permissions and understand relationship mapping and access visibility. Veza has positively impacted my organization by improving access for our users, allowing us to check the user and perform auditing for our system or organization. We are now able to implement least privilege practices, which has made our organization and system more secure.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"We are able to be more effectively connected to computers and servers all over the world."
"BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%."
"Easy access to all my servers from one stop."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It's the only current GRC vendor with licensing rights for HITRUST 11.3 framework, and I've avoided expensive HITRUST licensing costs through a custom control framework."
"Veza has positively impacted my organization by improving access for our users, allowing us to check the user and perform auditing for our system or organization, and we are now able to implement least privilege practices, which has made our organization and system more secure."
 

Cons

"It needs better Linux support. We have had issues with Ubuntu specifically."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"It could be more compatible with other applications."
"Lacks remote support and privileged remote access in the one product."
"I think BeyondTrust Remote Support's installation and upgrades need improvement."
"Technical support for this region can be improved."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The support experience could be better."
"Veza can be improved as it is currently not suitable for small projects due to its high cost, complex setup, and requirement for more integration with multiple systems."
 

Pricing and Cost Advice

"We believe for the money, it is worth what you pay."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"It is not the most cost effective solution on the market."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"This product provides value for money."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The solution is subscription-based and depends on the number of admin users."
Information not available
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Financial Services Firm
15%
Healthcare Company
9%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for Veza?
The overall price point of Vanta is commendable, especially considering the custom control framework that allows me to evade the high costs associated with HITRUST licensing.
What needs improvement with Veza?
The support experience could be better. We often need to escalate our issues to the account executive to receive a response, especially when support is needed for integrations.
What is your primary use case for Veza?
We are currently in the implementation stages of Vanta. It's been challenging to build out as it is not as intuitive as OneTrust, especially in terms of scoping and needs.
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Veza and other solutions. Updated: May 2026.
894,738 professionals have used our research since 2012.