We performed a comparison between BeyondTrust Remote Support and Symantec Privileged Access Manager based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The product is very scalable in terms of concurrent sessions that it can handle at a time, number of device it can support, accounts that it can manage, or number of nodes that you can deploy in a cluster."
"It's easy to use and easy to configure."
"Whoever built it from the ground up, they understand how an organization is laid out."
"It will provide us with more security."
"The two factor authentication, and the single most important capability was it supported PIV and CAC as one of the two factors. That was pretty huge for us."
"We found that the architecture is scalable and very resilient."
"The key benefits are we improve our governance. We ensure we can build more trust in the way we run and operate our environment, and most of all is the accountability."
"Stability is solid as a rock."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The setup is complex."
"I would like this solution to be simpler. It should have a one-click access that works together with AWS."
"Instead of just giving passwords to the user based on job function, from auditing perspective, turn that cycle around. That would really help from an auditing standpoint."
"It'd be great if you just stuck in your PIV card and Windows popped up, asked you for your password. You typed it in, then it remembered your credentials."
"They need to have zero tier and active-active setup with zero minimum downtime, which they are working on it. "
"The support for other remote assistance tools would be excellent. Free included tools in Windows (Remote Assist) and Microsoft SCCM Configuration Manager (ConMgr Remote Control) allow companies to reduce the amount of RDP connections and expand the usage of the tools are frequently used by companies to provide technical support for remote assistance."
"I wish it could create local accounts on desktops."
"An improvement for this solution is that it should not be constantly based on user name and password. There should be a condition to edit and update your username."
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BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Symantec Privileged Access Manager is ranked 18th in Privileged Access Management (PAM) with 50 reviews. BeyondTrust Remote Support is rated 9.0, while Symantec Privileged Access Manager is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Symantec Privileged Access Manager writes "Allows IT and consultants to access the infrastructure environment but needs more security and better support". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Symantec Privileged Access Manager is most compared with CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), BeyondTrust Endpoint Privilege Management, Delinea Secret Server and ARCON Privileged Access Management. See our BeyondTrust Remote Support vs. Symantec Privileged Access Manager report.
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