BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
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Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
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Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
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Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
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Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
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Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
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Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
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Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
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Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
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ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
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Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
Saviynt is an intelligent, cloud-first identity governance & access management solution. The solution is designed to help organizations quickly scale cloud initiatives and solve security and compliance challenges. Saviynt offers identity governance, granular application access, cloud security, and privileged access to secure your company’s ecosystem and provide a seamless user experience.
Saviynt Features
Saviynt has many valuable key features. Some of the most useful ones include:
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Mobile enablement: Saviynt provides a powerful mobile app to manage business operations such as initiating a request, managing approvals, completing certifications, viewing dashboards, and taking actions in a timely manner.
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Scalability and Flexibility: Saviynt is built for enterprise scale & flexibility with an industry-leading cloud architecture.
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Cloud-based: Saviynt provides you with the ability to quickly deploy and seamlessly integrate with multiple critical applications within your environment to manage risks effectively.
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Rapid application & identity onboarding: With Saviynt application and identity onboarding is easy. Saviynt offers pre-built templates and discovery of unmanaged assets & applications to help speed up the process.
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AI & ML powered identity analytics: By leveraging the power of AI and machine learning, Saviynt is able to identify risk and duplicate identities, and can also close access gaps.
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Actionable insights: Saviynt provides actionable insights for identity management, compliance, and security via the Control Center.
Saviynt Benefits
There are several benefits to implementing Saviynt. Some of the biggest advantages the solution offers include:
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Frictionless access requests: With Saviynt you can request access from anywhere, at any time.
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Policy violation and SoD conflict detection: Saviynt helps your organization prevent risky access by understanding violations and conflicts for any request.
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Governance: Saviynt provides governance for all human and machine identities – including third parties.
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Easier provisioning: Saviynt enables you to automate lifecycle tasks in order to make cross-application provisioning easier and more efficient.
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Out-of-the-box rulesets: With Saviynt’s out-of-the-box rulesets, you can automatically connect security roles to security tasks.
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User friendly: Saviynt is designed with a modern web interface and has a mobile app and browser plug-in along with a ServiceNow app to make it easy to use.
Reviews from Real Users
Below are some reviews and helpful feedback written by Saviynt users.
An Identity and Access Management Specialist at a non-tech company states, "The dedicated Freshdesk platform is a user community and a step in the right direction for offering learning resources. Saviynt has a lot of potential with many features available for users."
A Principal Consultant at a tech services company says, "It's a highly functional system and a very well rounded solution. The onboarding of applications is solid. Their user access reviews are very good. Their role-based model and their identity life cycle stuff are solid.”
PeerSpot user Amimesh A., Senior Associate at a tech services company, mentions, “The most valuable feature is the ease of implementation. This product works well out of the box and if you don’t want to do a lot of configuration then this is the best tool. The reporting features are good.”
Irappa H., Manager at a computer software company, comments, “The most valuable features are the workflows and certification.”
