BeyondTrust Remote Support vs Saviynt Identity Cloud comparison

BeyondTrust and Saviynt are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #13 with an average rating of 8.2, while Saviynt is ranked #10 with an average rating of 7.7. BeyondTrust holds a 1.1% mindshare in PAM, compared to Saviynt’s 3.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 80% of Saviynt users who would recommend it.

BeyondTrust Remote Support

Read 39 BeyondTrust Remote Support reviews

3,711 Views
816 Comparison Views

100% willing to recommend

Saviynt Identity Cloud

Read 27 Saviynt Identity Cloud reviews

8,819 Views
2,028 Comparison Views

80% willing to recommend

BeyondTrust Remote Support

Saviynt Identity Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 11, 2026

BeyondTrust Remote Support and Saviynt Identity Cloud compete in the software market focusing on remote support and identity governance, respectively. Based on features, BeyondTrust appears to have an advantage with its secure mobile support and versatile operating system compatibility.

Features: BeyondTrust offers customizability, secure mobile support, and cross-platform versatility across Windows, Android, and iOS, with features like chat integration and session logging. Saviynt focuses on identity governance, with strong integration capabilities with enterprise systems like SAP and AWS, providing built-in workflows and comprehensive access management features.

Room for Improvement: BeyondTrust needs better Linux connectivity and enhancements for Apple devices and Chromebooks. Saviynt should improve customization options, UI, platform stability, and offer historical logs and more complete PAM features.

Ease of Deployment and Customer Service: BeyondTrust offers flexible on-premises and cloud deployment and generally positive customer service, although some areas report slower responses. Saviynt offers hybrid cloud solutions with commendable customer service, but some users in certain regions find availability and resolution times lacking.

Pricing and ROI: BeyondTrust, although having higher upfront costs, offers long-term value with extensive remote management features, while Saviynt provides competitive pricing, appreciated particularly in cloud deployments, and is generally more affordable than competitors like SailPoint.

To learn more, read our detailed BeyondTrust Remote Support vs. Saviynt Identity Cloud Report (Updated: April 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

13th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (7th)

Saviynt Identity Cloud

Ranking in Privileged Access Management (PAM)

10th

Average Rating

7.4

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Identity and Access Management (3rd), Non-Human Identity Management (NHIM) (7th), Identity Security and Posture Management (ISPM) (1st), Identity Governance Administration (IGA) (4th)

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Saviynt Identity Cloud is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
Saviynt Identity Cloud	3.2%
BeyondTrust Remote Support	1.1%
Other	95.7%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

reviewer2774067

Software Engineer at a tech consulting company with 11-50 employees

Has reduced manual work and shortened project timelines through faster deployment and intuitive workflows

One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information. Advertising Saviynt is necessary because I was not aware of it a couple of months ago, and it is a very helpful product for many organizations. In India, IGA solutions are not widely recognized, and Saviynt can utilize this point by promoting itself in the cybersecurity field. A significant challenge is the lack of people discussing Saviynt in the open market, as the forums provide slower responses compared to platforms like Reddit. Advancements related to AI would be very helpful. Saviynt should provide pricing for their university certifications, which is currently not publicly available. Information about enrolling requires an ID that is not easily obtained, as it can only be acquired through an organization. Some small wishlist features are related to APIs. As I work on projects, I find certain features to be much needed, but at a glance, they may not seem necessary. As I continue working with Saviynt, these small API-related features become apparent and would greatly enhance the experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."

"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."

"One of the great features is that service desk members can work together in a remote session."

"I personally like the ability to share files with other machines."

"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."

"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."

"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."

More BeyondTrust Remote Support pros

"We have found the implementation process to be very easy."

"Saviynt is easy to configure and manage."

"Saviynt provides built-in access recommendations, while SailPoint IdentityNow offers access recommendations through a separate AI integration that requires additional licensing. Saviynt functions as a unified platform for various business operations, consolidating user and access data from multiple sources into a single platform. This allows for leveraging the same user base and data across different business functions, including access governance, privileged access management, data access governance, and third-party access governance. In contrast, SailPoint is a decoupled tool, requiring separate integration for managing access and permissions, especially for unstructured data. Saviynt's approach is more integrated and streamlined, providing a unified platform for access recommendations and various business operations."

"It is a flexible tool because it works on JSON."

"Saviynt has positively impacted my organization by significantly reducing the time for a project where we previously used a spreadsheet for manual work to keep the data, and helped reduce that time from around two weeks to two to three days or even less."

"The most valuable features of Saviynt are database utility and report generation. These two features have a major impact, particularly when you are trying to create a report because, in other systems, you need to use a third-party utility such as a BI tool or any other reporting tool to fetch the data and send out the report to a third party team. In Saviynt, it's a system within a system, so you don't have to use any third-party tool because you can directly do your query and write that code on Saviynt and then send that report to the team."

"This product works well out of the box and if you don’t want to do a lot of configuration then this is the best tool."

"The product's initial setup phase is simple."

More Saviynt Identity Cloud pros

Cons

"I would like to be able to transfer files between sessions."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"The possibility to integrate a chatbot would take this product to the next level."

More BeyondTrust Remote Support cons

"It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt."

"Considering the shortcomings of the tool, I would say that the training part of the product needs improvement."

"An area for improvement in Saviynt is that there's a limitation on the number of logs you can get from the past twenty-four hours. For example, if the data is huge, the tool can only give you a maximum of one hundred logs. You can't get any further than that. In the next version of Saviynt, however, you can get more logs and you'll see them inside the log rotation. For example, when you're trying to search inside the log, you can select a date range, and then you can search for a particular log. We haven't used that new log rotation feature yet, but it's included in the next release of Saviynt. Another area for improvement in the tool is that it doesn't have a server monitoring feature, so if your server has a high load, it should give you a warning. You're supposed to get an alert similar to what's being done in WebLogic. In WebLogic, we had a separate facility, but in Saviynt, that feature's missing."

"In terms of improvement, it's really just a matter of them getting more mature. It's a relatively new solution and they probably need to streamline a few of the processes as they mature."

"We sometimes experience performance issues when the solution fails to process the data between two different applications."

"We sometimes have performance issues when the solution fails to process the data between two different applications."

"It is time-consuming to troubleshoot issues."

"The customer support and implementation services need to be improved."

More Saviynt Identity Cloud cons

Pricing and Cost Advice

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"We pay every year for the box, and there are no additional costs."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"It is not the most cost effective solution on the market."

"The cost currently according to the client is a bit high for them."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

More BeyondTrust Remote Support pricing and cost advice

"The price of the license for this product is quite expensive."

"If you need to make any changes then there are additional fees."

"We are not into the licensing part. The clients take care of the licensing part."

"The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly."

"Saviynt has a competitive price."

"Saviynt's pricing is acceptable and licensing costs are yearly."

"If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's life cycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, alerts, and identifying potential risks."

"The product is less expensive than one of the competitors."

More Saviynt Identity Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

Government

Computer Software Company

Financial Services Firm

16%

Manufacturing Company

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

What is your experience regarding pricing and costs for Saviynt?

Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, whe...

See all answers

What needs improvement with Saviynt?

See all answers

What is your primary use case for Saviynt?

My main use case for Saviynt is deploying IGA solutions to our customers. For deploying IT solutions to our customers using Saviynt, one of our recent projects was to develop an IGA solution for a ...

See all answers

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Compared 20% of the time

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Compared 7% of the time

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Compared 7% of the time

Microsoft Entra ID vs Saviynt Identity Cloud

Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

BeyondTrust Remote Support

May 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Saviynt Identity Cloud

April 2026

Download Saviynt Identity Cloud product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Saviynt Identity Cloud provides effective identity management with seamless enterprise integration, simplifying self-service requests, workflows, and access management tasks.

Saviynt Identity Cloud is renowned for its robust identity governance and lifecycle management capabilities, facilitating user authentication, access provisioning, and certification. Its intuitive design supports integration within enterprise workflows, aiding reporting, attestation, and auditing processes. This cloud platform enhances risk management through an analytics-driven approach, offering flexibility and scalability to serve industries such as finance and healthcare. Despite its strengths, it requires enhancements in interface customization, training resources, and better-performing high-volume tasks.

What key features does Saviynt Identity Cloud offer?

Identity Management: Centralized control over identities and access privileges.
Seamless Integration: Compatible with enterprise systems, ensuring smooth deployment.
Role-Based Models: Simplifies assignment and management of user roles.
Risk Management: AI-driven analytics to enhance security measures.
Customization: Supports diverse business needs through flexible configuration.

What benefits and ROI can users expect?

Cost-Effectiveness: Optimizes investment with flexible pricing plans.
Scalability: Accommodates growing business demands without additional complexity.
Efficiency: Streamlines processes for user onboarding and offboarding.
Comprehensive Reporting: Detailed insights for improved decision-making.

Industries such as government, finance, and education implement Saviynt Identity Cloud for identity management across enterprise applications. Its flexibility allows handling external identities and managing workflows, particularly for sectors needing robust security and compliance. Larger enterprises benefit from its ability to integrate well into existing systems, ensuring seamless onboarding and offboarding processes.

Saviynt

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

April 2026

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