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BeyondTrust Remote Support vs Privileged Access Suite for Unix by One Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Privileged Access Suite for...
Ranking in Privileged Access Management (PAM)
28th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Privileged Access Suite for Unix by One Identity is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Privileged Access Suite for Unix by One Identity1.2%
Other97.5%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Hicham Barnoussi - PeerSpot reviewer
Managing Partner at Smpl ID
A reliable solution with great password and session management
The setup process depends on the environment of the customer. It's not dependent on the solution. For customers with normal use cases and scenarios, it's a straightforward implementation, but for a customer with more than one environment, they may have BeyondTrust in one environment and Safeguard in another one. When they want to consolidate later, there may be complications. It depends on the devices and assets they would like to have under their PAM solution. The standard time for implementation is four weeks. I rate the setup an eight out of ten. There needs to be a dedicated resource for maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"It's very secure, and it works very well."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The solution is stable."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."
"Privileged Access Suite's best feature is it's straightforward to use."
"The most valuable features are session and password management."
"The most valuable feature of this solution is that it is easy to use."
"The technical support for this solution is very good."
"Safeguard is a mature solution and is implemented by a large number of customers."
 

Cons

"In the next release, I would like remote access to Chrome included."
"Mobile. Need more inroads into Apple devices."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"One potential improvement is in the support department."
"I think BeyondTrust Remote Support's installation and upgrades need improvement."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Product management should be improved."
"Privileged Access Suite's interface could be better."
"There is a new trend of not having any privileged users or accounts."
"I rate the technical support a six out of ten. The technical support of One Identity depends on the case; if it is product-related, it takes quite a while, and they have to go back to the product management team."
 

Pricing and Cost Advice

"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Bomgar has a very fair pricing structure."
"I would prefer that it was more affordable."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"This product provides value for money."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
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Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
University of East Anglia, nForce Secure, dunnhumby
Find out what your peers are saying about BeyondTrust Remote Support vs. Privileged Access Suite for Unix by One Identity and other solutions. Updated: August 2026.
909,153 professionals have used our research since 2012.