No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs Microsoft Purview Privileged Access Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
Microsoft Purview Privilege...
Ranking in Privileged Access Management (PAM)
17th
Average Rating
8.6
Reviews Sentiment
5.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Microsoft Purview Privileged Access Management is 1.8%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.1%
Microsoft Purview Privileged Access Management1.8%
Other97.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
CE
Technical Consultant Security and Compliance at inSpark
Integration helps protect sensitive information effectively and new GUI simplifies setup
Regarding improvements for Microsoft Purview Privileged Access Management, there are still some challenges. Purview contains numerous predefined sensitive information types, which sometimes makes it difficult to specify relevance. For example, in the Netherlands, we are not interested in driver licenses from Australia, making separation challenging. Furthermore, the capabilities for exporting large amounts of sensitive information for deeper investigations and reporting should be enhanced. Additional features related to AI tools would be beneficial in the next release. Microsoft Purview Privileged Access Management has made progress in providing insights into generative AI tools being used within organizations, but customers need to further track where sensitive information is being used within AI tooling. While they have made a good start, AI is advancing faster than anticipated, creating a gap that needs to be addressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"The solution is stable."
"The integration with Azure Identity is a significant advantage, as it allows for seamless automation and power app integration."
"The integration with Azure Identity is a significant advantage, as it allows for seamless automation and power app integration."
"The integration with other Microsoft solutions is a standout feature of Microsoft Purview Privileged Access Management."
"The ability to provide just-in-time privileged access and set specific parameters for access duration is highly beneficial."
"Microsoft Purview Privileged Access Management definitely has a good amount of value for me because I associate it in a way that if someone wants to try to do something, they have to get approval."
"Microsoft Purview Privileged Access Management is easy to understand, particularly its menu."
"Microsoft Purview Privileged Access Management is easy to understand, particularly its menu."
 

Cons

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"I'd like to see remote support and privileged remote access built into the same product."
"Linux support leaves quite a bit to be desired. Ubuntu systems have issues with connectivity."
"Lacks remote support and privileged remote access in the one product."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would like to be able to transfer files between sessions."
"It could be more compatible with other applications."
"Technical support for this region can be improved."
"Microsoft Purview Privileged Access Management could improve integration with multiple cloud environments."
"The Just-in-Time access feature has not really helped me a lot more with managing privileged access."
"I do not see any financial benefit after implementing Microsoft Purview Privileged Access Management, however, this question would be better answered by my manager."
"There's room for improvement in Microsoft's documentation, as it often lacks clarity."
"Microsoft Purview Privileged Access Management could improve integration with multiple cloud environments."
"Microsoft Purview Privileged Access Management has made progress in providing insights into generative AI tools being used within organizations, but customers need to further track where sensitive information is being used within AI tooling."
"Sometimes, its functions, like XLOOKUP in Microsoft Excel, do not find situations properly, especially without the use of pivot tables."
 

Pricing and Cost Advice

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I would prefer that it was more affordable."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"We pay every year for the box, and there are no additional costs."
"We believe for the money, it is worth what you pay."
"This product provides value for money."
"The cost currently according to the client is a bit high for them."
Information not available
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Financial Services Firm
16%
Healthcare Company
12%
Manufacturing Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What needs improvement with Microsoft Purview Privileged Access Management?
I would say some of the things that could probably be improved is probably the reporting aspects. Being able to get a general and easier setup of reporting to show what was enabled for each day by ...
What is your primary use case for Microsoft Purview Privileged Access Management?
I utilize Microsoft Purview Privileged Access Management for all of our access inside of Azure and 365, associating different rights to different areas. Whether it is creating, assigning licensing ...
What advice do you have for others considering Microsoft Purview Privileged Access Management?
With these two solutions, Microsoft Purview Privileged Access Management and Admin By Request, other than the fact that it is for cloud and for on-premises, there are no other main differences. I w...
 

Also Known As

Bomgar Remote Support
Microsoft Privileged Access Management (PAM)
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Purview Privileged Access Management and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.