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BeyondTrust Remote Support vs Microsoft Purview Privileged Access Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Microsoft Purview Privilege...
Ranking in Privileged Access Management (PAM)
18th
Average Rating
8.6
Reviews Sentiment
5.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Microsoft Purview Privileged Access Management is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Microsoft Purview Privileged Access Management1.6%
Other97.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
reviewer2797275 - PeerSpot reviewer
Systems Engineer at a leisure / travel company with 201-500 employees
Access control has improved approvals and tracking and now supports just-in-time administration
Microsoft Purview Privileged Access Management definitely has a good amount of value for me because I associate it in a way that if someone wants to try to do something, they have to get approval. This means someone doing something has to put in what ticket information is relevant so I can keep track of why they are doing it. They are not just going in there with access to do whatever they want to do. It has to be done with a purpose and I think that is a big key point of it. The Just-in-Time access feature has not really helped me a lot more with managing privileged access. I think it is just a matter of how things are set up. If I need to build a server, I have to go in and increase my privileges for an amount of time that is allowed to build the server and then it elapses and then I am kicked out and then the next time I have to do it all over again. This is nice because it keeps track of what is going on. However, it would be nicer if I got a better reporting tool that can show what was happening instead of an email every single time it happens. The access review capabilities of Microsoft Purview Privileged Access Management definitely benefits me so that I have a better understanding of who has access to what and what they are doing at what time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like that it records the remote sessions, takes screenshots, and saves those sessions in the cloud, which is important for audit purposes and makes this solution stand out from the rest."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Easy access to all my servers from one stop."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The integration with Azure Identity is a significant advantage, as it allows for seamless automation and power app integration."
"The ability to provide just-in-time privileged access and set specific parameters for access duration is highly beneficial."
"Microsoft Purview Privileged Access Management definitely has a good amount of value for me because I associate it in a way that if someone wants to try to do something, they have to get approval."
"The integration with other Microsoft solutions is a standout feature of Microsoft Purview Privileged Access Management."
"Microsoft Purview Privileged Access Management is easy to understand, particularly its menu."
 

Cons

"In the next release, I would like remote access to Chrome included."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"There's room for improvement in Microsoft's documentation, as it often lacks clarity."
"Microsoft Purview Privileged Access Management has made progress in providing insights into generative AI tools being used within organizations, but customers need to further track where sensitive information is being used within AI tooling."
"The Just-in-Time access feature has not really helped me a lot more with managing privileged access."
"I do not see any financial benefit after implementing Microsoft Purview Privileged Access Management, however, this question would be better answered by my manager."
"Sometimes, its functions, like XLOOKUP in Microsoft Excel, do not find situations properly, especially without the use of pivot tables."
"Microsoft Purview Privileged Access Management could improve integration with multiple cloud environments."
 

Pricing and Cost Advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The cost currently according to the client is a bit high for them."
"We believe for the money, it is worth what you pay."
"I would prefer that it was more affordable."
"We pay every year for the box, and there are no additional costs."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with Microsoft Purview Privileged Access Management?
I would say some of the things that could probably be improved is probably the reporting aspects. Being able to get a general and easier setup of reporting to show what was enabled for each day by ...
What is your primary use case for Microsoft Purview Privileged Access Management?
I utilize Microsoft Purview Privileged Access Management for all of our access inside of Azure and 365, associating different rights to different areas. Whether it is creating, assigning licensing ...
What advice do you have for others considering Microsoft Purview Privileged Access Management?
With these two solutions, Microsoft Purview Privileged Access Management and Admin By Request, other than the fact that it is for cloud and for on-premises, there are no other main differences. I w...
 

Also Known As

Bomgar Remote Support
Microsoft Privileged Access Management (PAM)
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Purview Privileged Access Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.