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BeyondTrust Remote Support vs Microsoft Purview Privileged Access Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Microsoft Purview Privilege...
Ranking in Privileged Access Management (PAM)
18th
Average Rating
8.6
Reviews Sentiment
5.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Microsoft Purview Privileged Access Management is 1.6%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Microsoft Purview Privileged Access Management1.6%
Other97.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
reviewer2797275 - PeerSpot reviewer
Systems Engineer at a leisure / travel company with 201-500 employees
Access control has improved approvals and tracking and now supports just-in-time administration
Microsoft Purview Privileged Access Management definitely has a good amount of value for me because I associate it in a way that if someone wants to try to do something, they have to get approval. This means someone doing something has to put in what ticket information is relevant so I can keep track of why they are doing it. They are not just going in there with access to do whatever they want to do. It has to be done with a purpose and I think that is a big key point of it. The Just-in-Time access feature has not really helped me a lot more with managing privileged access. I think it is just a matter of how things are set up. If I need to build a server, I have to go in and increase my privileges for an amount of time that is allowed to build the server and then it elapses and then I am kicked out and then the next time I have to do it all over again. This is nice because it keeps track of what is going on. However, it would be nicer if I got a better reporting tool that can show what was happening instead of an email every single time it happens. The access review capabilities of Microsoft Purview Privileged Access Management definitely benefits me so that I have a better understanding of who has access to what and what they are doing at what time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I personally like the ability to share files with other machines."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"It's very secure, and it works very well."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"The integration with Azure Identity is a significant advantage, as it allows for seamless automation and power app integration."
"Microsoft Purview Privileged Access Management definitely has a good amount of value for me because I associate it in a way that if someone wants to try to do something, they have to get approval."
"The ability to provide just-in-time privileged access and set specific parameters for access duration is highly beneficial."
"The integration with other Microsoft solutions is a standout feature of Microsoft Purview Privileged Access Management."
"Microsoft Purview Privileged Access Management is easy to understand, particularly its menu."
 

Cons

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"Some technical aspects could be improved, particularly in product management."
"Mobile. Need more inroads into Apple devices."
"I'd like to see remote support and privileged remote access built into the same product."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"One potential improvement is in the support department."
"Sometimes, its functions, like XLOOKUP in Microsoft Excel, do not find situations properly, especially without the use of pivot tables."
"The Just-in-Time access feature has not really helped me a lot more with managing privileged access."
"Microsoft Purview Privileged Access Management could improve integration with multiple cloud environments."
"I do not see any financial benefit after implementing Microsoft Purview Privileged Access Management, however, this question would be better answered by my manager."
"There's room for improvement in Microsoft's documentation, as it often lacks clarity."
"Microsoft Purview Privileged Access Management has made progress in providing insights into generative AI tools being used within organizations, but customers need to further track where sensitive information is being used within AI tooling."
 

Pricing and Cost Advice

"The solution is subscription-based and depends on the number of admin users."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"We believe for the money, it is worth what you pay."
"The cost currently according to the client is a bit high for them."
"I would prefer that it was more affordable."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
Financial Services Firm
14%
Healthcare Company
10%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with Microsoft Purview Privileged Access Management?
I would say some of the things that could probably be improved is probably the reporting aspects. Being able to get a general and easier setup of reporting to show what was enabled for each day by ...
What is your primary use case for Microsoft Purview Privileged Access Management?
I utilize Microsoft Purview Privileged Access Management for all of our access inside of Azure and 365, associating different rights to different areas. Whether it is creating, assigning licensing ...
What advice do you have for others considering Microsoft Purview Privileged Access Management?
With these two solutions, Microsoft Purview Privileged Access Management and Admin By Request, other than the fact that it is for cloud and for on-premises, there are no other main differences. I w...
 

Also Known As

Bomgar Remote Support
Microsoft Privileged Access Management (PAM)
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Purview Privileged Access Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.