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BetterCloud vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Ranking in User Provisioning Software
14th
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (36th), SaaS Management Platforms (9th)
Symantec Identity Governanc...
Ranking in User Provisioning Software
8th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
Identity Management (IM) (17th), Identity Governance Administration (IGA) (8th)
 

Mindshare comparison

As of August 2026, in the User Provisioning Software category, the mindshare of BetterCloud is 1.4%, up from 0.5% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 6.0%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
Symantec Identity Governance and Administration6.0%
BetterCloud1.4%
Other92.6%
User Provisioning Software
 

Featured Reviews

PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"You simply cannot use Google Apps without it, so it's a no brainer."
"Out-of-the-box connectors have a lot of opportunities for configuration."
"This product has allowed me to take the repetitive tasks away from a person so the value of a person is better."
"I would say the most valuable feature is provisioning where we are able to provide user access to all the resources they need in a uniform way that we can audit."
"Enabled enhanced delegated control to application owners and third party support reducing overhead cost to support desk and directory services teams"
"It gives us the ability to automate the IAM process."
"​It has improved our user management. It is definitely streamlined​."
"With the Identity Manager product, we're able to automate that in a way that we couldn't in the past."
"Now that we have auto-provisioning, we just define the provisioning rules for access privileges and defined, targeted endpoints."
 

Cons

"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."
"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"The Identity tool needs to do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are useful to us, at this point."
"If you analyze the evolution of these type of solutions, there are still uncovered needs and the customers are still identifying needs."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"Despite having a Linux/JBOSS version it does not perform at the same level of proficiency as Windows/.NET."
"Reporting could be improved."
"Currently, it is difficult to create these connectors in this solution."
"Customer Service: Good but more skilled people required according to geographical location."
"I would not recommend this product to others."
 

Pricing and Cost Advice

Information not available
"The price is flexible for our existing customers."
"The product has a good price in competition with another product with the same solution."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"Pricing and licensing models are adequate and reasonable."
"The price is based on the number of users."
"The connector is free, and bundled with the product."
"Compared to other options, CA products are not that expensive."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
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Top Industries

By visitors reading reviews
No data available
Construction Company
16%
Outsourcing Company
13%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

No data available
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Acciona, Core Blox, DBS
Find out what your peers are saying about BetterCloud vs. Symantec Identity Governance and Administration and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.