Azure Bastion vs ConnectWise RMM comparison

Microsoft and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Microsoft is ranked #6 with an average rating of 9.0, while ConnectWise is ranked #10 with an average rating of 7.5. Microsoft holds a 2.0% mindshare in RMM, compared to ConnectWise’s 6.1% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of ConnectWise users who would recommend it.

Azure Bastion

Read 12 Azure Bastion reviews

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158 Comparison Views

100% willing to recommend

ConnectWise RMM

Read 5 ConnectWise RMM reviews

741 Views
433 Comparison Views

100% willing to recommend

Azure Bastion

ConnectWise RMM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise RMM and Azure Bastion compete in IT infrastructure management. ConnectWise RMM holds an advantage in support and comprehensive management, but Azure Bastion's focus on secure access is a defining trait.

Features:ConnectWise RMM includes strong remote monitoring, automation, and patch management alongside extensive integrations. Azure Bastion offers consistent, secure access without exposing public IPs and ensures robust data protection with its integration directly within the Azure portal.

Room for Improvement:ConnectWise RMM could enhance its security features to match competitors and improve the interface to simplify user experience. Additionally, better integration with non-standard tools could extend its versatility. Azure Bastion may benefit from more flexible pricing models, an expanded range of supported protocols, and an enhanced user interface for management ease.

Ease of Deployment and Customer Service:ConnectWise RMM offers a user-friendly deployment process with extensive customer support, suitable for businesses of varying sizes. Azure Bastion's deployment is streamlined due to its integration with Azure services, but it might require expert knowledge in Azure environments for optimal operation.

Pricing and ROI:ConnectWise RMM provides flexible pricing plans which make it a cost-effective option, presenting a strong ROI through reduced manual tasks. Azure Bastion requires a higher initial investment but justifies this with top-tier security features. The ROI for Azure Bastion may be variable, depending on specific security considerations of an enterprise.

To learn more, read our detailed Azure Bastion vs. ConnectWise RMM Report (Updated: April 2025).

Buyer's Guide

Azure Bastion vs. ConnectWise RMM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Microsoft Security Suite (19th)

ConnectWise RMM

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

8.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.0%, up from 1.6% compared to the previous year. The mindshare of ConnectWise RMM is 6.1%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Aladin Steiner

Head of Value Stream Azure at SmartIT Services AG

Has good scalability and provides secure access to the virtual machines

The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.

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JonMcWilliams

vCTO - Technical Account Manager at CMIT Princeton

An agent-based solution that monitors and manages various networks but lacks support

Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to operate the product with scripting is excellent."

"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."

"Azure Bastion eliminates the need for a jump server by providing secure access to servers without hitting the public network."

"Azure Bastion makes it easy to provide quick virtual machine access to our customers."

"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."

"The connection to virtual machines is very useful."

"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."

"Azure Bastion is preferable because you just switch it on and off you go."

More Azure Bastion pros

"It enables us to respond to issues quickly and efficiently."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The most valuable feature is the patching solution."

Cons

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."

"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."

"The protocol speed could be faster."

"There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues."

"Currently, Azure Bastion does not allow for direct data transfer between desktops. A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS."

"The solution breaks down sometimes."

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."

More Azure Bastion cons

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The solution could improve by offering better overall management and dashboards."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

Pricing and Cost Advice

"It does not save money for us."

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."

"Azure Bastion's pricing is good."

"The tool is cheaply priced. I would say that the product is free to use."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Comms Service Provider

10%

Wholesaler/Distributor

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

See all answers

What is your experience regarding pricing and costs for Azure Bastion?

The price is not necessarily cheaper, but it is acceptable. We are satisfied with the licensing on a yearly basis.

See all answers

What needs improvement with Azure Bastion?

Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote ( /products/remote-reviews ) Desktop emulation. I am u...

See all answers

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

See all answers

What needs improvement with Continuum Command?

If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and ...

See all answers

What is your primary use case for Continuum Command?

It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we...

See all answers

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Product Reports

Buyer's Guide

Azure Bastion

April 2025

Download Azure Bastion product report

Buyer's Guide

ConnectWise RMM

April 2025

Download ConnectWise RMM product report

Also Known As

No data available

Continuum Command, Continuum RMM

Overview

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

Microsoft

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Sample Customers

Information Not Available

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Buyer's Guide

Azure Bastion vs. ConnectWise RMM

April 2025

Free Report: Azure Bastion vs. ConnectWise RMM

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