ConnectWise RMM and Azure Bastion compete in IT infrastructure management. ConnectWise RMM holds an advantage in support and comprehensive management, but Azure Bastion's focus on secure access is a defining trait.
Features:ConnectWise RMM includes strong remote monitoring, automation, and patch management alongside extensive integrations. Azure Bastion offers consistent, secure access without exposing public IPs and ensures robust data protection with its integration directly within the Azure portal.
Room for Improvement:ConnectWise RMM could enhance its security features to match competitors and improve the interface to simplify user experience. Additionally, better integration with non-standard tools could extend its versatility. Azure Bastion may benefit from more flexible pricing models, an expanded range of supported protocols, and an enhanced user interface for management ease.
Ease of Deployment and Customer Service:ConnectWise RMM offers a user-friendly deployment process with extensive customer support, suitable for businesses of varying sizes. Azure Bastion's deployment is streamlined due to its integration with Azure services, but it might require expert knowledge in Azure environments for optimal operation.
Pricing and ROI:ConnectWise RMM provides flexible pricing plans which make it a cost-effective option, presenting a strong ROI through reduced manual tasks. Azure Bastion requires a higher initial investment but justifies this with top-tier security features. The ROI for Azure Bastion may be variable, depending on specific security considerations of an enterprise.
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
We usually get backup within two hours.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
It is designed to provide access over a private network without hitting the internet.
Azure Bastion is stable.
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
It would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation.
The pricing for ConnectWise RMM is reasonable.
Microsoft's pricing is on the higher side and could be more competitive.
The price is not necessarily cheaper, but it is acceptable.
Azure Bastion eliminates the need for a jump server by providing secure access to servers without hitting the public network.
The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.
We use Azure AD integration to specify who has access and what they can do.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
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