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Axiad Conductor vs JumpCloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 22, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
7.4
Axiad Conductor reduces help desk interactions by 35%, saves labor hours, and cuts user costs by up to 15%.
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
8.3
Axiad Conductor's customer service is praised for responsiveness, expertise, and successful feature integration, though occasional delays occur.
Sentiment score
7.7
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
8.1
Axiad Conductor scales well up to 100,000 users but faces cost challenges beyond, maintaining robust and seamless integration.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
8.0
Axiad Conductor is praised for its flawless, stable performance in credential management, with minimal downtime and no unplanned outages.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Users seek Axiad Conductor enhancements, including modern design, Canadian hosting, and FIDO U2F support, amidst macOS update challenges.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Axiad Conductor offers affordable annual pricing with low-cost per-user licensing and efficient management, ensuring lower total ownership costs.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
They are lower than some of their competitors.
AWS charges per user, which can be costly if I have more than ten users.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Axiad Conductor simplifies authentication management with user-friendly features, efficient onboarding, and seamless integration, crucial for security compliance.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
Technically, the product does everything one would expect from an identity and access management platform.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Customer Identity and Access Management (CIAM) (3rd)
Axiad Conductor
Ranking in Identity Management (IM)
58th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
29th
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
Authentication Systems (23rd), Privileged Access Management (PAM) (40th), Passwordless Authentication (9th), Multi-Factor Authentication (MFA) (7th)
JumpCloud
Ranking in Identity Management (IM)
19th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
13th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (12th), Enterprise Password Managers (12th), ZTNA as a Service (16th), Active Directory Bridge (5th), Cyber Asset Attack Surface Management (CAASM) (6th)
 

Mindshare comparison

As of August 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.2%, down from 3.5% compared to the previous year. The mindshare of Axiad Conductor is 0.1%, up from 0.1% compared to the previous year. The mindshare of JumpCloud is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Eric Brown - PeerSpot reviewer
The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform
The most valuable feature is the overhead management of the platform. There is less for my team to worry about. The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform. We just consume the service and work with them to refine it, making it even more valuable. Aside from Active Directory, anything that is a multi-factor platform is handled through Axiad Cloud. It is critical for helping to enforce usage of authentication devices across our organization. One of our requirements to continue some of our contracts is to have multi-factor authentication across all devices accessing the network. It is extremely easy to enroll a user with “One Click Issuance”. I have had very few calls to the service desk regarding enrollment. It takes a couple of minutes to enroll a user with "One Click Issuance". Deploying and managing authenticators is very easy, either done by a mobile application or enrollment of an OTP token. It is very simple. This is important to my userbase, which makes it important to me. Functionality-wise, it is pretty solid.
MuhammadAzhar Khan - PeerSpot reviewer
Manage multiple cloud platforms seamlessly with unified credentials
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Computer Software Company
18%
Government
15%
Financial Services Firm
8%
Manufacturing Company
8%
Comms Service Provider
17%
Computer Software Company
15%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
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What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...
What needs improvement with JumpCloud?
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Axiad Cloud
Resmo
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Information Not Available
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about Axiad Conductor vs. JumpCloud and other solutions. Updated: August 2025.
865,384 professionals have used our research since 2012.