We performed a comparison between AWS X-Ray and Splunk ITSI (IT Service Intelligence)based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Splunk ITSI over AWS X-Ray because it integrates easily with DLP, is a stable and scalable solution, and has valuable observability features. While improvements have been suggested, such as easier dashboard queries and better integration with other solutions, overall the product works well.
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"It is a very scalable solution."
"AWS X-Ray is a strong solution and has a smooth integration process."
"We have a lot of teams using Splunk and they would be blind without it."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The root cause analysis is very helpful for us."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The solution has been stable."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The observability is great and valuable."
"I find the episode review, glass tables, and correlation search features very useful."
"I do not have any notes in terms of improvements."
"They can improve how traces are sent to other providers."
"If you have a small team, it's probably overkill."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"We'd like them to show more inputs on the dashboard."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The license cost is expensive."
"Quality-of-life features have room for improvement."
"It would be good if an interface was included in the next release."
"The data recovery has room for improvement."
"It was an intimidating tool for us to jump into at the beginning."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
AWS X-Ray is ranked 14th in Application Performance Monitoring (APM) and Observability with 6 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. AWS X-Ray is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". AWS X-Ray is most compared with Datadog, Azure Monitor, New Relic, Sentry and Google Cloud's operations suite (formerly Stackdriver), whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our AWS X-Ray vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
