AWS Auto Scaling vs New Relic comparison

Read 168 New Relic reviews

12,960 Views
9,850 Comparison Views

94% willing to recommend

AWS Auto Scaling

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

New Relic and AWS Auto Scaling are both potent tools in the application monitoring and scaling space. Based on user feedback, New Relic has the upper hand in monitoring due to its comprehensive support, while AWS Auto Scaling excels in scaling functionalities and integration with other AWS services.

Features: New Relic offers total observability, detailed metrics, and extensive support. AWS Auto Scaling provides robust automation, seamless scaling abilities, and excellent integration with other AWS services.

Room for Improvement: Users suggest New Relic should improve its cost-effectiveness, ease of configuration, and initial setup simplicity. AWS Auto Scaling could enhance customization options, provide more informative alerts, and improve adaptability features.

Ease of Deployment and Customer Service: New Relic is noted for straightforward deployment but has complexities in setup. Its customer service is praised for being responsive. AWS Auto Scaling integrates easily with AWS services but users need more guidance. Its customer service requires improvement despite good documentation.

Pricing and ROI: New Relic's high initial setup cost is offset by significant ROI from its insights. AWS Auto Scaling’s pricing is justified by its scalability benefits, though slower ROI realization is reported due to setup complexities.

To learn more, read our detailed AWS Auto Scaling vs. New Relic Report (Updated: December 2025).

AWS Auto Scaling vs. New Relic

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

AWS Auto Scaling optimizes costs and delivers significant ROI, reducing expenses for businesses and proving its financial value.

Sentiment score

6.4

New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.

No quotes available

For more quotes and insights, download the AWS Auto Scaling report

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

For more quotes and insights, download the New Relic report

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

Customer Service

Sentiment score

4.4

Users praise AWS Auto Scaling's customer service for being efficient and helpful, despite occasional slow response times.

Sentiment score

7.5

New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.

AWS support is very good.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

For more quotes and insights, download the New Relic report

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

Scalability Issues

Sentiment score

7.2

AWS Auto Scaling offers easy, robust scalability for medium to large enterprises, efficiently handling user increases and traffic spikes.

Sentiment score

7.7

New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.

Scalability is impressive, as it allowed us to go from 1,000 to 10,000 active users within a week during a traffic spike.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

For more quotes and insights, download the AWS Auto Scaling report

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

For more quotes and insights, download the New Relic report

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

Stability Issues

Sentiment score

5.9

AWS Auto Scaling is stable and reliable, though occasional scaling delays and server issues require effective deployment and management.

Sentiment score

7.8

New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.

No quotes available

For more quotes and insights, download the AWS Auto Scaling report

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Room For Improvement

AWS Auto Scaling requires faster launches, better usability, improved documentation, enhanced security, automation, scalability, cost optimization, and clearer instructions.

New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.

This complexity led me to migrate to CloudFormation, which simplifies the deployment process.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

It requires a downtime before deploying the Auto Scaling group.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help.

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Setup Cost

AWS Auto Scaling costs vary; perceived as reasonable or expensive, depending on scaling extent, application needs, and usage.

Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.

The pricing of Auto Scaling is medium range, neither high nor low.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

For more quotes and insights, download the New Relic report

Senior Software Engineer at a computer software company with 1,001-5,000 employees

Valuable Features

AWS Auto Scaling offers automated scaling, integrates with CloudWatch, supports Kubernetes, and enhances performance through efficient resource management.

New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.

During peak traffic times, the Auto Scaling group can be deployed to ensure that the client works well, and the traffic remains average.

For more quotes and insights, download the AWS Auto Scaling report

AWS Cloud at AeonX Digital Solutions Pvt. Ltd.

The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling.

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

Its automatic scaling capabilities are very useful.

Mbula Mboma

AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

For more quotes and insights, download the New Relic report

Senior Software Engineer at a computer software company with 1,001-5,000 employees

Categories and Ranking

AWS Auto Scaling

Ranking in Application Performance Monitoring (APM) and Observability

14th

Average Rating

8.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.4%, up from 0.1% compared to the previous year. The mindshare of New Relic is 4.1%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.1%
AWS Auto Scaling	0.4%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

Automation has simplified traffic management and improved workload efficiency

I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

Questions from the Community

What do you like most about AWS Auto Scaling?

The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...

What is your experience regarding pricing and costs for AWS Auto Scaling?

I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.

What needs improvement with AWS Auto Scaling?

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

Akamai mPulse vs AWS Auto Scaling

Comparisons

Compared 30% of the time

VMware Aria Operations for Applications vs AWS Auto Scaling

Compared 30% of the time

Splunk ITSI (IT Service Intelligence) vs AWS Auto Scaling

Compared 22% of the time

Splunk Enterprise Security vs AWS Auto Scaling

Compared 18% of the time

More AWS Auto Scaling Competitors

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Product Reports

Application Performance Monitoring (APM) and Observability

January 2026

Download AWS Auto Scaling product report

Download New Relic product report

January 2026

Also Known As

AWS Auto-Scaling

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

AWS Auto Scaling monitors your applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost. Using AWS Auto Scaling, it’s easy to setup application scaling for multiple resources across multiple services in minutes. The service provides a simple, powerful user interface that lets you build scaling plans for resources including Amazon EC2 instances and Spot Fleets, Amazon ECS tasks, Amazon DynamoDB tables and indexes, and Amazon Aurora Replicas. AWS Auto Scaling makes scaling simple with recommendations that allow you to optimize performance, costs, or balance between them. If you’re already using Amazon EC2 Auto Scaling to dynamically scale your Amazon EC2 instances, you can now combine it with AWS Auto Scaling to scale additional resources for other AWS services. With AWS Auto Scaling, your applications always have the right resources at the right time.

Amazon Web Services (AWS)

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club