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AWS Auto Scaling vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
AWS Auto Scaling optimizes costs and availability, achieving up to 30% savings by right-sizing and reducing unused capacity.
Sentiment score
6.1
New Relic users see improved efficiency, faster issue resolution, reduced downtime, and positive ROI despite premium costs.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
5.3
AWS Auto Scaling offers responsive, helpful support with high user ratings, though some desire faster response times.
Sentiment score
7.3
New Relic's support is rated positively for quick responses, professionalism, and effective assistance, despite occasional delays.
AWS support is very good.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
7.9
AWS Auto Scaling is praised for seamless scalability, ease of integration, and handling diverse needs during high traffic.
Sentiment score
7.6
New Relic scales well with diverse infrastructures, is generally cost-effective, but has some limitations with specific integrations like Kubernetes.
Scalability is impressive, as it allowed us to go from 1,000 to 10,000 active users within a week during a traffic spike.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
6.8
AWS Auto Scaling is reliable with minor issues, earning stability ratings mostly between nine and ten out of ten.
Sentiment score
7.9
New Relic is reliable and stable, handling heavy data well, although it requires familiarity with occasional performance issues.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

AWS Auto Scaling needs enhancements in speed, usability, pricing, scalability, security, flexibility, and simplicity for better user experience.
New Relic faces criticism for complex interfaces, limited data retention, high pricing, and inefficient configuration impacting user experience.
This complexity led me to migrate to CloudFormation, which simplifies the deployment process.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
It requires a downtime before deploying the Auto Scaling group.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help.
DevOps Engineer Intern at HNG Tech
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

AWS Auto Scaling pricing varies widely, with costs ranging from high to reasonable based on usage and application needs.
New Relic offers varied pricing based on features and usage, with some high costs but essential capabilities for enterprises.
The pricing of Auto Scaling is medium range, neither high nor low.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

AWS Auto Scaling ensures efficient, flexible scaling with integration, minimal downtime, cost-effectiveness, and enhanced reliability for growing environments.
New Relic offers real-time performance monitoring, analytics, and integration features, enhancing application performance and client satisfaction.
During peak traffic times, the Auto Scaling group can be deployed to ensure that the client works well, and the traffic remains average.
AWS Cloud at AeonX Digital Solutions Pvt. Ltd.
The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling.
DevOps Engineer Intern at HNG Tech
Its automatic scaling capabilities are very useful.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
39th
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.5%, up from 0.2% compared to the previous year. The mindshare of New Relic is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.8%
AWS Auto Scaling0.5%
Other95.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ishaka Michael Efe - PeerSpot reviewer
DevOps Engineer Intern at HNG Tech
Automation has simplified traffic management and improved workload efficiency
I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Construction Company
16%
Educational Organization
11%
Financial Services Firm
10%
Comms Service Provider
8%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise2
Large Enterprise12
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for AWS Auto Scaling?
I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.
What needs improvement with AWS Auto Scaling?
AWS Auto Scaling can be improved in many ways, such as providing better visibility into scaling decisions and clarifying why exactly scaling happens. Sometimes, I am not sure why scaling occurs. Ea...
What is your primary use case for AWS Auto Scaling?
My main use case for AWS Auto Scaling is automatically scaling EC2 instances behind a load balancer based on traffic, CPU, and memory usage, as well as custom CloudWatch metrics. I also use it with...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
 

Also Known As

AWS Auto-Scaling
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about AWS Auto Scaling vs. New Relic and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.