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Automate vs Automic Automation vs Tidal by Redwood comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Robotic Process Automation (RPA)
Workload Automation
Workload Automation
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Peter Grundler - PeerSpot reviewer
Helps to move away from manual tasks and offers wide platform support and web-based interface
Customers want to move away from manual monitoring and checking processes. Automating these processes helps in time-saving and reduces human error. When you automate business processes, it reduces mistakes. It eliminates the risk of manual errors such as typos. There is a 20% to 30% reduction in human error. It fulfills all the needs when it comes to visibility and control across various operating platforms. It is the perfect product for managing processes that span multiple operating platforms. Automic Automation has the widest platform support compared to other products, such as Control-M, Tivoli from IBM, or Stonebranch. It definitely helps with compliance processes. We have had a lot of customers for two years with a focus on compliance, and it works. They were successful. Due to the fact that our customers can automate a lot of things, it reduces operating costs. It is hard to give a number because the savings are different for each customer. If a customer never had any automation, there could be about 80% savings after implementing Automic Automation, whereas for a customer who already has automated tasks, the difference will be less by adding Automic Automation. They might see 5% to 10% more savings. Automic Automation helps improve our ability to meet SLAs. In the recent versions, SLA management has been integrated, which previously was an external component. Because a lot of customers used it and asked Broadcom to implement SLA management into the workload engine, Broadcom included it. We see more and more customers running their SLA management via the Automic Automation product.
Steve Mikula - PeerSpot reviewer
Very reliable processing engine, and scheduling is flawless—crucial elements in our financial transaction processing
Because we've been on it for 20 years, it's pretty easy for us to automate jobs with Tidal at this point. It has become second nature. It's pretty simplistic to set up and get going, although there are different levels of complexity you can have within the product. It depends on how simple you want to keep it. If you just keep it: Job A, Job B, Job C, Job D, that becomes pretty simple. But when you start integrating some complex calendars that use sub-calendars—and you can go three, four, or five deep to set up schedules—it becomes more complicated. The beauty of it is you can go as deep as you need to. We can get really complex or we can keep it simple. We have some use cases for both scenarios. The thing that I like the most is the reliability of the engine. The actual scheduling part of the product is pretty much flawless, but the stability of the product is what I find to be reassuring. We are a financial company, we move billions of dollars a day, and if we don't have our transactions processed in a timely manner we can be penalized and our clients can be penalized. It can have a serious financial impact.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Web scraping is quite good since it offers a lot of possibilities."
"The licensing of the product is very good. You only need to license it once and then you have it forever."
"I find the ease of use from a programming perspective very valuable."
"Automate increases efficiency and eliminates errors during documentation and invoicing processes."
"The interface is simple, user-friendly, and very intuitive."
"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"I like the script engine of CA, where you can build everything you want."
"We have seen improvements in time efficiency and cost resources, because we are mainly focused on the SAP area, and its automation in that part."
"The feature that I have found most valuable is that we can control between a lot of operating systems and other products because we have a lot of old and new products in our environment. It helps us to control all of them together."
"They just talked about adding support for hundreds of thousands of agents, and I know it goes up to about a thousand clients per engine, so you can do a lot with that. It's a very scalable solution."
"I like that Automic Workload Automation has many features compared to other products. There are a lot of good features, and architecture-wise there is a valuable client concept. The architecture and the multi-tenancy is a multi-client concept. That is also useful."
"It is the automation. Saving time and money is the key. We automate everything."
"The new release is web-based, so that's a big, big improvement. A lot of our products are going to that platform."
"It will increase all delivery due to an impact on efficiency, in terms of time and faster resources."
"It's easy to use and easy to administer, and it's very flexible."
"It's the most efficient tool in doing repetitive tasks and saves a lot of time with minimum possibility of error."
"Tidal Automation’s most valuable feature is customization. It can work and connect with any app."
"Tidal helps administrators and users to see the information that is relevant to them in that single pane of glass. They can see jobs running, they can see job history, and they can see job progression. If you look at alternatives like Airflow and clouds, you'd have to design your own UI to monitor the progress of the different jobs that you've created in Airflow. So Tidal is huge for us."
"The best feature is that it allows task scheduling based on particular occurrences, like the receipt of files, database updates, or system notifications."
"For us, the calendaring system is very robust. Some of the teams have very specific requests for when they need jobs to run. That's been really valuable, because a lot of times, when people run scripts, if they run on a holiday, they're going to fail... A couple of times a month it probably saves us work and the necessity of logging in from home and checking to make sure everything's okay."
"Especially in the newer versions of Tidal, the segmentation of user permissions enables us to give people operator permissions for their jobs, to rerun jobs, but view-only for other groups' jobs. We're able to keep people from hurting themselves or other groups accidentally. The permissioning is really good."
"We use the solution for cross-platform, cross-application workloads. That's the biggest use for us and that's the biggest advantage."
 

Cons

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."
"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."
"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."
"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."
"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."
"The documentation is not that great."
"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"Anything related to the enhancement process is poor at best and should be more transparent. They should consider an open-source model where users can more easily see requests."
"There is room for improvement in reporting. There is a lack of reporting capabilities."
"The vendor support is really bad and should be improved."
"Our users are used to the flatline of the UC4. When we introduced the AVI, they are not interested nor motivated to use it."
"When you have workflows within workflows, it can become complicated."
"We would like to see more dashboarding into the product, maybe an embedded Java API which we would be able to load on our own."
"I would like to see more stability in the product and have the transition between versions be more seamless."
"For power users, it does not work well for them at the moment."
"I'm still hoping with Explorer to be able to see end-to-end job streams. That's not really something that's easy to see today in the web client. However, I haven't worked with Explorer yet. One of the things that we have found frustrating is not being able to see an end-to-end job stream across multiple applications within Tidal. We use jobs for that right now, but I have high hopes that we'll be able to see that in Explorer."
"Tidal Automation could be further integrated with other systems used in the operation of tidal energy systems, such as weather forecasting tools, energy management systems, or asset management software."
"The GUI, the graphical user interface, gets a little bit busy."
"I don't know if Tidal wants to get into the business of monitoring long-running jobs, but that could be a feature for the future: a job launching and monitoring tool. Using Tidal for monitoring doesn't seem like a good fit, but if they could offer something that did that as an add-on or include it, it might be helpful."
"One of the weaknesses of the product is, when something happens, it's difficult to find out the root cause. There are a lot of logs you can take a look at in Tidal. Sometimes, they are useful, but other times, they're not. That is mostly relegated to the administrative team. Users for the most part don't see that and don't know anything about that. They just know they have a problem, then it's up to the administrative team to see what happened and figure out the problem."
"The UI might have the potential to provide a more polished and user-centric encounter, promoting seamless engagements and simplifying the navigation process for individuals interacting with the software."
"We've had some quirky stuff happen on an occasional basis where a job does not take off. For example, a job we expected to be finished by 3:00 a.m. is sitting there and not executing when we come in in the morning. We have to go all the way back to the dependencies and then we can see that one of the dependencies has become unscheduled, for some reason. No changes were made to the schedule but this prerequisite job has, all of a sudden, become unscheduled. I have brought this up with Tidal's support but they have never had an answer for it."
"The product’s UI is outdated. They should work on this particular area."
 

Pricing and Cost Advice

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"It comes with a package that costs approximately $20,000 USD per year."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"Once you buy the software, you just pay for the support for backend help."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"Automic Automation's pricing is excellent, especially in comparison to similar solutions."
"I'm not sure about licensing costs, but I know the base price is about $3,000, and you can get some kind of discount per node."
"The pricing of Automic Automation varies depending on the specific contract terms."
"Do your own proof of concept. Make sure you know what you want. Be clear about what you want the product to do for you. Go out and meet with the vendor, then test it."
"They have increased the license price a little bit. It is more than what we expected about two years ago. So, there could be some surprises when it comes to pricing."
"Automic Automation is costly."
"The pricing is based on the number of servers and agents."
"There are no costs in addition to the standard licensing fees."
"The solution enables admins and users to see the information relevant to them, but this is bundled as an add-on that we would have to pay for."
"The licensing model's flexibility is awesome. The way it's licensed for us is that it's licensed per master and then per agent. We have an enterprise agreement, so we have unlimited agents, and we have it on 500 devices."
"Our annual maintenance cost is competitive for what we have and what they do."
"Tidal is a low-cost tool and not expensive in comparison to other tools."
"There are project, system, and server costs. Some of the things that they are doing is introducing new products. They are introducing what they call their Repository, which is a way for you to move a job. That doesn't cost anything to us, because it is reusing a tool called Transporter. The repository is the successor to Transporter, so we already own it and are sort of grandfathered in. But that new product requires a server and database, so now we have to go out and get a server and database. So, there is a cost there."
"We think the pricing is very fair. We have been happy with the pricing compared to some of the other solutions in the space."
"The solution has no hidden costs. It helps me to plan forward into the future. I know that I can add another 100 or a thousand jobs, and that's how much it will cost me today."
"Right now, we are in a good position with the licensing model that we have with the Tidal vendor. So, we won't have any issues. even if we double in our current production. Initially, Tidal provided us some specs where if you have these number of jobs, then you come under this category. They usually provide a range of jobs from 2,000 to 10,000. You can use these specs for your infrastructure. Whether you have 2,000 or 8,000 jobs, Tidal should support it."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Educational Organization
5%
Financial Services Firm
19%
Manufacturing Company
18%
Computer Software Company
12%
Insurance Company
9%
Financial Services Firm
20%
Manufacturing Company
14%
Computer Software Company
11%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
What do you like most about Automic Workload Automation?
It is easy to manage complex workloads and use electronic workflow automation.
What is your experience regarding pricing and costs for Automic Workload Automation?
The pricing was client-wise, but they are changing it to execution-wise pricing. So, we are in negotiation.
What needs improvement with Automic Workload Automation?
The support and knowledge of incident management could be enhanced. There have been unresolved issues persisting for ...
What do you like most about Tidal Automation?
Tidal Automation by Redwood is a user-friendly solution.
What is your experience regarding pricing and costs for Tidal Automation?
The price is reasonable in terms of the product’s functionality.
What needs improvement with Tidal Automation?
Initially, it is complicated to understand the functionalities as there is limited product documentation. The setup a...
 

Also Known As

HelpSystems Automate, Automate
Automic Dollar Universe
Tidal Workload Automation, Cisco Workload Automation, Tidal Enterprise Scheduler
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
ING, Adidas, 84.51, ESB
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