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Automic Automation Intelligence [EOL] vs Fortra's Automate comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JAMS Scheduler
Sponsored
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
56
Ranking in other categories
Workload Automation (2nd)
Automic Automation Intellig...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Fortra's Automate
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Business Orchestration and Automation Technologies (5th)
 

Featured Reviews

SP
Developer at a consultancy with 1,001-5,000 employees
Centralized scheduling has improved automation and reduces manual monitoring for complex workflows
The best features JAMS Scheduler offers are centralized job scheduling, dependency management, and monitoring. I also appreciate the alerts and retry options because they help us handle failures without constantly checking jobs manually. Centralized scheduling makes it easier to manage all our jobs from one place instead of maintaining multiple schedulers or scripts. Dependency management is especially useful for chaining workflows because JAMS Scheduler can automatically trigger the next job only when the required previous step completes successfully. Another useful feature is the monitoring and alerting. If a scheduled job fails or runs longer than expected, we can quickly identify it and take action, which is particularly helpful for production support and reducing manual monitoring. JAMS Scheduler has helped quite a bit with identifying common job failures, missed schedules, dependency issues, and execution errors. The alerts and job history make it easier to identify the failure point and take corrective action without manually checking every workflow. JAMS Scheduler's code-driven automation has been useful for handling more complex scheduling logic and workflows that go beyond simple time-based triggers. It is important for us because we can combine scripts, dependencies, conditions, and parameters to support different production scenarios without creating too much manual intervention.
DS
Personal Assistant at Centrum.sk
Saves time on manual processes and provides alerts on special scenarios
The installation process is quite straightforward, although some database knowledge is required for setting up the base. Alternatively, someone with the necessary capabilities can handle this step for you. Overall, the installation is especially easy for Windows platforms. Deployment can be completed in three days. The number of people required to manage the tool depends on the size of the environment. One person may suffice for smaller environments, while larger environments may require two or three individuals. The frequency of scheduling requests, additional responsibilities within the environment, and the company's specific needs all play a role in determining the necessary staffing. One or two individuals can handle the maintenance if the setup is stable with minimal changes. However, in the case of frequent changes, more staff may be needed to manage the tool.
reviewer2849709 - PeerSpot reviewer
Information Technology Manager
Automation has transformed manual reporting and data extraction into scheduled digital workflows
The interface of Fortra's Automate is similar to GoAnywhere. I am not completely pleased with it, although it is intuitive, but it lacks something in terms of complexity. There is still clicking through many items involved. There are two things I would improve in Fortra's Automate. One is about the interface, as I need it to be improved because it is somewhat complex to navigate. The second is about performance reporting. I want those reports to be customizable. You can generate these reports and see what is happening with error logs, but the customization option is limited. Additionally, there should be an option to export them. Currently, you can export as Excel and PDF, but there is no option to export and send them to your email.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fact that we no longer need to use Excel spreadsheets is huge."
"JAMS has been a beneficial monitoring tool for our project in terms of being able to deliver data that is essential for users."
"The most valuable feature is the easily accessible data in the database because we run a lot of SQL scripting against the database."
"Being able to automate things ensures that things can run overnight or in the early morning when it needs to, and it frees up a lot of bandwidth for my time during the day when I don't need to be bothered with handling all of these repetitive tasks."
"JAMS has improved my organization by taking a myriad of manual processes and allowing us to automate them. It enables our folks to focus more on tasks that require their human intelligence and their creativity and less on just mundane tasks. It increases efficiency, accuracy, and consistency."
"I like how you can add new execution methods on the fly. It isn't overly complex to add Python script support to an execution method in the JAMS system. The scheduling is excellent. You can schedule a maintenance window and take that resource unit out of everything. It halts all of the jobs."
"The key benefits about JAMS is having the ability to run long running jobs on-premise as compared to products like Azure Data Factory."
"We have seen a practical return on investment, mainly through reduced manual monitoring and fewer missed job executions."
"The tool's online manuals and documentation are good. Its user interface is user-friendly."
"The most valuable feature of Automic Automation Intelligence is the ability to see all of the batches from one place. Additionally, there is a multiple scheduler that is useful."
"The Action Packs are a good feature."
"The return on investment I have seen with Fortra's Automate is greater than sixty percent, as it significantly improves our workflow and our team's capabilities."
"Fortra's Automate has become a digital worker that performs our clicks, data entry, file handling, and system actions that are done manually, helping us to automate them."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"Automate helps me reduce manual work by automating tasks such as access keys and security rotations that we were not able to automate before, diminishing human dependency, and helps minimize errors."
"The installation of HelpSystems was not difficult at all; I'm not technically strong, however, I could do it myself without too many problems, and I found HelpSystems refreshingly easy to install compared to other platforms."
"The product effectively handles all the tasks we require."
"Fortra's Automate helps to automate things and reduces our manual work, saving our time, so I do not think there is any downside I feel as an automation tool."
"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."
 

Cons

"JAMS has built-in reporting. I've never really used it. I tried using it a few years ago and I couldn't figure it out. It was wonky. It could be improved upon."
"I would like a simple web interface that I could give to my team to go in and kill jobs or see why jobs died so that we don't have to drill down deeper into the application and know everything about it. It would be good to have a really clean web engine that would say here are the jobs running. We can then click to see the time running and whether any of them fails and other similar things. I know they have one, but it's not very simplistic."
"Improvements could be made in the service desk's knowledge and communication skills among engineers to better address customer needs and ensure issues are fully resolved."
"Fortra is getting much better with documentation and examples, but there is still room for improvement."
"For scalability, I would rate it as seven because when we have a huge volume, sometimes the tool is not so responsive."
"JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them."
"All my machines at work are Macs. JAMS client is a Windows-based thing."
"I'm not sure if they have fixed it in a newer version, but there is no global search in the version I have. If I have multiple sub-folders that are named for business units, like HR or IT, and I have to search for a job, I cannot search from the top. I have to go to the HR folder to search for a particular job, or to the IT folder."
"The solution could benefit by having more connectors and customized widgets. Additionally, a dashboard that people could use for videos would be helpful."
"The job reporting feature needs improvement."
"Integration of the solution could be improved."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"The areas that have room for improvement in Fortra's Automate include the reporting and analytics functionality, where the analytics could be more detailed."
"Fortra's Automate is not as reliable as I would like it to be."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"One thing I dislike about Fortra's Automate is that it does not perform well with OCR software, which is optical character recognition."
"The licensing cost is high, as per my perspective, in the automation with Fortra's Automate."
"Currently, there are many instances where I see empty logs, indicating that, while tasks are scheduled, commands are not executing successfully."
"The user interface could be slightly enhanced to make it more modern."
 

Pricing and Cost Advice

"JAMS is close to the lower end of the pricing models for enterprise scheduling solutions. They are much cheaper than Control-M, as well as some other products that I've used. I also don't know of another solution where you can actually get true, unlimited licensing, where you can have as many instances and as many agents as you want."
"I haven't been involved in the financial side for several years, but we buy one host and unlimited agents, and we get a reasonable price for that. We're happy with the amount we pay and the scalability it provides."
"In the end, you'll find that it's really worth the price. There is some sticker shock, but it's worth every dime."
"JAMS is priced competitively compared to similar solutions and offers flexible licensing options to cater to user needs."
"The product is reasonably priced, and we don't have any add-ons."
"Fortra's JAMS pricing structure has deteriorated significantly since its acquisition by Fortra."
"It was $10,000 for the first year. Then, there is a maintenance cost for licensing every year that we get billed $5,000 for every year."
"The pricing is reasonable."
"The price of Automic Automation Intelligence depends on the connectors used. For example, if you wanted to connect to Dell BMC, you would need a connector."
"Automic Automation Intelligence's licensing costs are expensive and can be yearly or monthly."
"Once you buy the software, you just pay for the support for backend help."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"It comes with a package that costs approximately $20,000 USD per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Comms Service Provider
15%
Construction Company
13%
Performing Arts
13%
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise18
Large Enterprise30
No data available
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise13
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for JAMS?
My experience with pricing for JAMS Scheduler was good. The pricing was reasonable, and the vendor only charged us fo...
What needs improvement with JAMS?
JAMS Scheduler can be improved by sectioning off credentials and also the web functionality and setting that up.
What is your primary use case for JAMS?
My main use case for JAMS Scheduler is to trigger integrations as well as send out alerts and reports. For sending al...
Ask a question
Earn 20 points
What is your primary use case for HelpSystems AutoMate?
I mainly use Fortra's Automate to automate routine IT tasks and schedule workflows, which reduces manual work. I auto...
What is your experience regarding pricing and costs for Fortra Automate?
The setup cost is free, but I believe it is a little expensive.
What needs improvement with Fortra Automate?
Fortra's Automate could be improved as the reporting could be more flexible, and some advanced workflows could be eas...
 

Also Known As

No data available
Terma Suite
HelpSystems Automate, Automate
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Information Not Available
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Find out what your peers are saying about BMC, JAMS Software, Broadcom and others in Workload Automation. Updated: October 2026.
920,929 professionals have used our research since 2012.