Atera vs Quest KACE Systems Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Atera and Quest KACE Systems Management based on real PeerSpot user reviews.

Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Atera vs. Quest KACE Systems Management Report (Updated: March 2023).
686,748 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of this solution are automatic batch matching and unattended support access.""Pricing is definitely my favorite part of it. It is also extremely easy to use.""Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.""All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.""It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.""We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.""I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.""I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

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"We can get the majority of what we need with this product and do not have to spend money on something else.""KACE’s knowledge-based articles are very good.""The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support.""The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.""The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity.""We're able to deploy software and push out fixes to endpoints faster than ever.""The service desk can be configured and customized to better serve our environment.""Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets."

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Cons
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.""Customization could be improved.""There is definitely room for improvement with its automation capabilities.""The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client.""The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.""I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet.""The billing module has a standard layout which is too limited for my needs.""I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

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"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual.""It could be designed a little bit more intuitively in terms of administration.""There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful.""It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk.""One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time.""My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about.""The labeling process should be more streamlined. It should be easier to do. It gets confusing at times.""It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."

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Pricing and Cost Advice
  • "With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
  • "Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
  • "Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
  • "One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
  • "As an internal IT, it's gold right there. It is money in the bank."
  • "It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
  • "We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
  • "The solution cost approximately $200 Canadian per month."
  • More Atera Pricing and Cost Advice →

  • "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
  • "We buy consulting fees from Software Factory, then we pay extra for it."
  • "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
  • "We are also saving on the licensing fee, compared to other endpoint management solutions."
  • "The pricing and licensing are absolutely fair."
  • "Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
  • "We pay annually for technical support."
  • "n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."
  • More Quest KACE Systems Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge… more »
    Top Answer:Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery… more »
    Top Answer:The billing module has a standard layout which is too limited for my needs. I look forward to being able to customize the billing layout. They're working on that already.
    Top Answer:I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
    Top Answer:We buy consulting fees from Software Factory, then we pay extra for it.
    Top Answer:I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
    Ranking
    4th
    out of 26 in Patch Management
    Views
    4,470
    Comparisons
    1,978
    Reviews
    10
    Average Words per Review
    1,575
    Rating
    9.2
    2nd
    out of 26 in Patch Management
    Views
    5,837
    Comparisons
    3,368
    Reviews
    33
    Average Words per Review
    1,410
    Rating
    8.8
    Comparisons
    Also Known As
    Dell KACE Systems Management
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    Overview

    Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

    • Thousands of paying users in over 75 countries
    • Free 30-day trial, no credit card or commitment required
    • No hidden fees or restrictions, all plans include unlimited devices
    • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

    What can Atera do for you?

    • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
    • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
    • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

    Quest KACE Systems Management is a unified endpoint management solution that helps your organization address your endpoint management needs. The solution enables you to discover and track every device in your environment, keep compliance requirements up to date, secure your network from cyberthreats and attacks, and automate administrative tasks all from a single console.

    Quest KACE Systems Management Features

    Quest KACE Systems Management has many valuable key features. Some of the most useful ones include:

    • Comprehensive device coverage: With Quest KACE Systems Management, you have full management control of all operating systems, including MacOS, Windows, Chromebook, Linux, iOS, and Android.
    • Flexible configuration: Quest KACE Systems Management gives you the ability to define specific policies and administrative functions.
    • Reporting: The solution provides access to existing templates or gives you the option to build ad-hoc reports. Reports can also be customized to meet any compliance needs.
    • Patch management: This feature ensures your patching is always current and also enables you to secure your environment with automated patch identification and deployment.
    • Mobile device control: Quest KACE Systems Management allows you to remotely locate, reset passwords, lock, erase, or factory reset any enrolled mobile device.
    • Granular inventory: With the granular inventory feature, you can access a detailed inventory of data on each device in your environment. In addition, you can get automated deep-dive analysis when necessary.

    Quest KACE Systems Management Benefits

    There are many benefits to implementing Quest KACE Systems Management. Some of the biggest advantages the solution offers include:

    • Efficient: Quest KACE Systems Management eliminates the need to manually manage multiple solutions to achieve endpoint security, saving you time and making it an ideal and efficient solution for your organization.
    • Co-manage endpoints: Using Quest KACE Systems Management, you can co-manage both your traditional and modern endpoints, including Windows and Mac laptops, Linux, non-computer devices, servers, IoT, and iOS and Android mobile devices.
    • Easy-to-use interface: Quest KACE Systems Management is designed with a simple interface that offers powerful and consistent functionality.
    • Minimizes risk: Quest KACE Systems Management can easily locate or wipe any lost or stolen mobile device, minimizing risks for your organization.
    • Enhanced security: With Quest KACE Systems Management, your systems remain secure by identifying, inventorying, patching, and controlling all endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Quest KACE Systems Management solution.

    Tim H., Laboringenieur, Computeringenieur at HTW Berlin, says, "The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

    Chris H., Director of IT at CCOF, mentions, "The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour."

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    Learn more about Quest KACE Systems Management
    Sample Customers
    MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
    Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Comms Service Provider14%
    Government8%
    Educational Organization6%
    REVIEWERS
    University32%
    Financial Services Firm16%
    Manufacturing Company10%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government10%
    University9%
    Comms Service Provider6%
    Company Size
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business39%
    Midsize Enterprise20%
    Large Enterprise42%
    REVIEWERS
    Small Business21%
    Midsize Enterprise47%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise19%
    Large Enterprise57%
    Buyer's Guide
    Atera vs. Quest KACE Systems Management
    March 2023
    Find out what your peers are saying about Atera vs. Quest KACE Systems Management and other solutions. Updated: March 2023.
    686,748 professionals have used our research since 2012.

    Atera is ranked 4th in Patch Management with 9 reviews while Quest KACE Systems Management is ranked 2nd in Patch Management with 31 reviews. Atera is rated 9.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Atera writes "Helps us illustrate issues and justify suggestions we make to fix them, giving us transparency vis-a-vis our clients". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, ConnectWise Automate and Freshservice, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Intune, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Kaseya VSA. See our Atera vs. Quest KACE Systems Management report.

    See our list of best Patch Management vendors.

    We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.