Atera vs ESET Cloud Apps Protection comparison

Atera and ESET are both solutions in the Patch Management category. Atera is ranked #12 with an average rating of 10.0, while ESET is ranked #39. Atera holds a 4.3% mindshare in PM, compared to ESET’s 0.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ESET users who would recommend it.

Atera

Read 15 Atera reviews

2,089 Views
1,149 Comparison Views

93% willing to recommend

ESET Cloud Apps Protection

Read 2 ESET Cloud Apps Protection reviews

655 Views
79 Comparison Views

100% willing to recommend

Atera

ESET Cloud Apps Protection

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Atera and ESET Cloud Apps Protection offer powerful IT management and cybersecurity solutions, respectively. Based on user reviews, Atera stands out in support and pricing, while ESET Cloud Apps Protection is valued for its rich feature set, deeming it worth the investment for many users.

Features: Atera users value its integrated ticketing system, remote monitoring, and automation capabilities. ESET Cloud Apps Protection users highlight robust malware protection, phishing prevention, and ease of integration. ESET Cloud Apps Protection has a more comprehensive feature set, especially for cybersecurity needs.

Room for Improvement: Users suggest Atera could enhance reporting tools and mobile app functionality. For ESET Cloud Apps Protection, users desire quicker support response times and a more intuitive initial setup process. Atera's improvement areas lean towards usability enhancements, while ESET focuses on customer support and deployment efficiency.

Ease of Deployment and Customer Service: Atera is praised for its straightforward deployment, with users noting strong customer service and quick resolution times. ESET Cloud Apps Protection faces deployment challenges but has responsive and helpful customer service. Atera has the edge in ease of deployment, whereas ESET's customer service is reviewed favorably but could improve in deployment speed.

Pricing and ROI: Atera is often highlighted for its cost-effectiveness and favorable ROI due to its comprehensive toolset at a lower price point. ESET Cloud Apps Protection, while more expensive, provides significant value with its advanced security features, justifying its cost according to user feedback. Atera offers appealing pricing and ROI, whereas ESET is viewed as a premium option justified by its extensive feature set.

To learn more, read our detailed Atera vs. ESET Cloud Apps Protection Report (Updated: September 2025).

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

12th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (4th)

ESET Cloud Apps Protection

Ranking in Patch Management

39th

Average Rating

9.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Email Security (46th), Vulnerability Management (83rd)

Mindshare comparison

As of October 2025, in the Patch Management category, the mindshare of Atera is 4.3%, down from 4.5% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management Market Share Distribution
Product	Market Share (%)
Atera	4.3%
ESET Cloud Apps Protection	0.3%
Other	95.4%

Patch Management

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

Read full review

LeonardoAguilera

Team Manager at JJ soluciones

Great protection, good privacy, and helpful support

The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"I would say it's the number one tool for all ITMS."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

More Atera pros

"We are close to having 99% or 98% detection."

"The most valuable features are the precision of detection and the level of customization of the policy."

Cons

"Customization could be improved."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"There is definitely room for improvement with its automation capabilities."

"The billing module has a standard layout which is too limited for my needs."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"It should improve its processes."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

More Atera cons

"It's not easy for an admin to check and decide if the email is good or not."

"The specific domain file for Apache needs to be well-defined."

Pricing and Cost Advice

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"As an internal IT, it's gold right there. It is money in the bank."

"The price is reasonable for what we require."

"Pricing is my favorite part of it. It was per user, not per client."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

"The solution provides affordable pricing for medium sized industries."

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Computer Software Company

Performing Arts

Comms Service Provider

16%

Computer Software Company

15%

Media Company

Consumer Goods Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

See all answers

What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

See all answers

What do you like most about ESET Mail Security?

The most valuable features are the precision of detection and the level of customization of the policy.

See all answers

What is your experience regarding pricing and costs for ESET Mail Security?

The solution provides affordable pricing for medium sized industries.

See all answers

What needs improvement with ESET Mail Security?

The specific domain file for Apache needs to be well-defined.

See all answers

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Product Reports

Buyer's Guide

Atera

October 2025

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Buyer's Guide

Email Security

September 2025

Download ESET Cloud Apps Protection product report

Also Known As

No data available

ESET Mail Security

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

ESET PROTECT Complete offers a complete multilayered protection for endpoints, cloud applications & email, the #1 threat vector.

ESET PROTECT Complete is the ultimate cybersecurity solution that offers top-tier endpoint protection against ransomware and zero-day threats, backed by robust data security measures. It employs a sophisticated multilayered approach that combines multiple cutting-edge technologies to strike the perfect balance between performance optimization, threat detection, and minimizing false positives. With automated malware removal and mediation, it ensures uninterrupted business operations by providing advanced protection for data across general servers, network file storage including OneDrive, and multi-purpose servers. This comprehensive package also features powerful native encryption, enhancing data security to meet stringent compliance regulations.

Furthermore, ESET PROTECT Complete offers proactive cloud-based threat defense, particularly against emerging threat types like ransomware, and safeguards Microsoft 365 applications from malware, spam, and phishing attacks via an intuitive cloud management console. With additional layers of security covering spam, phishing, malware, and threats from outdated systems and applications, this solution includes automated scanning, patching, and customizable policies for organizations. It empowers organizations to fortify their defenses and maintain a secure environment, offering centralized management and a comprehensive range of protective measures for businesses of all sizes. ESET PROTECT Complete is your all-encompassing cybersecurity solution for a safe and resilient digital landscape.

ESET

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

September 2025

Free Report: Atera vs. ESET Cloud Apps Protection

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