Atera vs ESET Cloud Apps Protection comparison

Atera and ESET are both solutions in the Patch Management category. Atera is ranked #11 with an average rating of 9.0, while ESET is ranked #24 with an average rating of 9.0. Atera holds a 3.7% mindshare in PM, compared to ESET’s 0.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ESET users who would recommend it.

Atera

Read 15 Atera reviews

1,312 Views
125 Comparison Views

93% willing to recommend

ESET Cloud Apps Protection

Read 2 ESET Cloud Apps Protection reviews

51 Views
17 Comparison Views

100% willing to recommend

Atera

ESET Cloud Apps Protection

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Atera and ESET Cloud Apps Protection offer powerful IT management and cybersecurity solutions, respectively. Based on user reviews, Atera stands out in support and pricing, while ESET Cloud Apps Protection is valued for its rich feature set, deeming it worth the investment for many users.

Features: Atera users value its integrated ticketing system, remote monitoring, and automation capabilities. ESET Cloud Apps Protection users highlight robust malware protection, phishing prevention, and ease of integration. ESET Cloud Apps Protection has a more comprehensive feature set, especially for cybersecurity needs.

Room for Improvement: Users suggest Atera could enhance reporting tools and mobile app functionality. For ESET Cloud Apps Protection, users desire quicker support response times and a more intuitive initial setup process. Atera's improvement areas lean towards usability enhancements, while ESET focuses on customer support and deployment efficiency.

Ease of Deployment and Customer Service: Atera is praised for its straightforward deployment, with users noting strong customer service and quick resolution times. ESET Cloud Apps Protection faces deployment challenges but has responsive and helpful customer service. Atera has the edge in ease of deployment, whereas ESET's customer service is reviewed favorably but could improve in deployment speed.

Pricing and ROI: Atera is often highlighted for its cost-effectiveness and favorable ROI due to its comprehensive toolset at a lower price point. ESET Cloud Apps Protection, while more expensive, provides significant value with its advanced security features, justifying its cost according to user feedback. Atera offers appealing pricing and ROI, whereas ESET is viewed as a premium option justified by its extensive feature set.

To learn more, read our detailed Atera vs. ESET Cloud Apps Protection Report (Updated: June 2025).

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

June 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (14th), Remote Monitoring and Management (RMM) (4th)

ESET Cloud Apps Protection

Ranking in Patch Management

24th

Average Rating

9.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Email Security (29th), Vulnerability Management (40th)

Mindshare comparison

As of June 2025, in the Patch Management category, the mindshare of Atera is 3.7%, down from 5.7% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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LeonardoAguilera

Team Manager at JJ soluciones

Great protection, good privacy, and helpful support

The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"It is reliable, and when it is working, it works without issues."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

More Atera pros

"We are close to having 99% or 98% detection."

"The most valuable features are the precision of detection and the level of customization of the policy."

Cons

"Customization could be improved."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"There is definitely room for improvement with its automation capabilities."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

More Atera cons

"It's not easy for an admin to check and decide if the email is good or not."

"The specific domain file for Apache needs to be well-defined."

Pricing and Cost Advice

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The solution cost approximately $200 Canadian per month."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Pricing is my favorite part of it. It was per user, not per client."

"Atera happened to have the best pricing model."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

More Atera pricing and cost advice

"The solution provides affordable pricing for medium sized industries."

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Top Industries

By visitors reading reviews

Educational Organization

10%

Computer Software Company

Comms Service Provider

Retailer

Computer Software Company

15%

Comms Service Provider

12%

Media Company

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about ESET Mail Security?

The most valuable features are the precision of detection and the level of customization of the policy.

See all answers

What is your experience regarding pricing and costs for ESET Mail Security?

The solution provides affordable pricing for medium sized industries.

See all answers

What needs improvement with ESET Mail Security?

The specific domain file for Apache needs to be well-defined.

See all answers

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Compared 28% of the time

Vade for M365 vs ESET Cloud Apps Protection

Compared 22% of the time

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Compared 18% of the time

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Product Reports

Buyer's Guide

Atera

June 2025

Download Atera product report

Buyer's Guide

Email Security

June 2025

Download ESET Cloud Apps Protection product report

Also Known As

No data available

ESET Mail Security

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

ESET PROTECT Complete offers a complete multilayered protection for endpoints, cloud applications & email, the #1 threat vector.

ESET PROTECT Complete is the ultimate cybersecurity solution that offers top-tier endpoint protection against ransomware and zero-day threats, backed by robust data security measures. It employs a sophisticated multilayered approach that combines multiple cutting-edge technologies to strike the perfect balance between performance optimization, threat detection, and minimizing false positives. With automated malware removal and mediation, it ensures uninterrupted business operations by providing advanced protection for data across general servers, network file storage including OneDrive, and multi-purpose servers. This comprehensive package also features powerful native encryption, enhancing data security to meet stringent compliance regulations.

Furthermore, ESET PROTECT Complete offers proactive cloud-based threat defense, particularly against emerging threat types like ransomware, and safeguards Microsoft 365 applications from malware, spam, and phishing attacks via an intuitive cloud management console. With additional layers of security covering spam, phishing, malware, and threats from outdated systems and applications, this solution includes automated scanning, patching, and customizable policies for organizations. It empowers organizations to fortify their defenses and maintain a secure environment, offering centralized management and a comprehensive range of protective measures for businesses of all sizes. ESET PROTECT Complete is your all-encompassing cybersecurity solution for a safe and resilient digital landscape.

ESET

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

June 2025

Free Report: Atera vs. ESET Cloud Apps Protection

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