Atera vs ESET Cloud Apps Protection comparison

Atera and ESET are both solutions in the Patch Management category. Atera is ranked #12 with an average rating of 10.0, while ESET is ranked #25 with an average rating of 9.0. Atera holds a 4.4% mindshare in PM, compared to ESET’s 0.4% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ESET users who would recommend it.

Atera

Read 15 Atera reviews

2,239 Views
1,231 Comparison Views

93% willing to recommend

ESET Cloud Apps Protection

Read 2 ESET Cloud Apps Protection reviews

609 Views
67 Comparison Views

100% willing to recommend

Atera

ESET Cloud Apps Protection

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Atera and ESET Cloud Apps Protection offer powerful IT management and cybersecurity solutions, respectively. Based on user reviews, Atera stands out in support and pricing, while ESET Cloud Apps Protection is valued for its rich feature set, deeming it worth the investment for many users.

Features: Atera users value its integrated ticketing system, remote monitoring, and automation capabilities. ESET Cloud Apps Protection users highlight robust malware protection, phishing prevention, and ease of integration. ESET Cloud Apps Protection has a more comprehensive feature set, especially for cybersecurity needs.

Room for Improvement: Users suggest Atera could enhance reporting tools and mobile app functionality. For ESET Cloud Apps Protection, users desire quicker support response times and a more intuitive initial setup process. Atera's improvement areas lean towards usability enhancements, while ESET focuses on customer support and deployment efficiency.

Ease of Deployment and Customer Service: Atera is praised for its straightforward deployment, with users noting strong customer service and quick resolution times. ESET Cloud Apps Protection faces deployment challenges but has responsive and helpful customer service. Atera has the edge in ease of deployment, whereas ESET's customer service is reviewed favorably but could improve in deployment speed.

Pricing and ROI: Atera is often highlighted for its cost-effectiveness and favorable ROI due to its comprehensive toolset at a lower price point. ESET Cloud Apps Protection, while more expensive, provides significant value with its advanced security features, justifying its cost according to user feedback. Atera offers appealing pricing and ROI, whereas ESET is viewed as a premium option justified by its extensive feature set.

To learn more, read our detailed Atera vs. ESET Cloud Apps Protection Report (Updated: July 2025).

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

12th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (5th)

ESET Cloud Apps Protection

Ranking in Patch Management

25th

Average Rating

9.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Email Security (31st), Vulnerability Management (40th)

Mindshare comparison

As of August 2025, in the Patch Management category, the mindshare of Atera is 4.4%, down from 5.1% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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LeonardoAguilera

Team Manager at JJ soluciones

Great protection, good privacy, and helpful support

The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is reliable, and when it is working, it works without issues."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

More Atera pros

"We are close to having 99% or 98% detection."

"The most valuable features are the precision of detection and the level of customization of the policy."

Cons

"It should improve its processes."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"The billing module has a standard layout which is too limited for my needs."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"There is definitely room for improvement with its automation capabilities."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

More Atera cons

"It's not easy for an admin to check and decide if the email is good or not."

"The specific domain file for Apache needs to be well-defined."

Pricing and Cost Advice

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"The price is reasonable for what we require."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"As an internal IT, it's gold right there. It is money in the bank."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"The solution cost approximately $200 Canadian per month."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

More Atera pricing and cost advice

"The solution provides affordable pricing for medium sized industries."

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Top Industries

By visitors reading reviews

Educational Organization

10%

Computer Software Company

Comms Service Provider

Retailer

Comms Service Provider

14%

Computer Software Company

14%

Media Company

Consumer Goods Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about ESET Mail Security?

The most valuable features are the precision of detection and the level of customization of the policy.

See all answers

What is your experience regarding pricing and costs for ESET Mail Security?

The solution provides affordable pricing for medium sized industries.

See all answers

What needs improvement with ESET Mail Security?

The specific domain file for Apache needs to be well-defined.

See all answers

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Datto Remote Monitoring and Management vs Atera

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Compared 30% of the time

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Compared 29% of the time

Fortinet FortiMail vs ESET Cloud Apps Protection

Compared 22% of the time

Microsoft Defender for Cloud vs ESET Cloud Apps Protection

Compared 19% of the time

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Product Reports

Buyer's Guide

Atera

August 2025

Download Atera product report

Buyer's Guide

Email Security

July 2025

Download ESET Cloud Apps Protection product report

Also Known As

No data available

ESET Mail Security

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

ESET PROTECT Complete offers a complete multilayered protection for endpoints, cloud applications & email, the #1 threat vector.

ESET PROTECT Complete is the ultimate cybersecurity solution that offers top-tier endpoint protection against ransomware and zero-day threats, backed by robust data security measures. It employs a sophisticated multilayered approach that combines multiple cutting-edge technologies to strike the perfect balance between performance optimization, threat detection, and minimizing false positives. With automated malware removal and mediation, it ensures uninterrupted business operations by providing advanced protection for data across general servers, network file storage including OneDrive, and multi-purpose servers. This comprehensive package also features powerful native encryption, enhancing data security to meet stringent compliance regulations.

Furthermore, ESET PROTECT Complete offers proactive cloud-based threat defense, particularly against emerging threat types like ransomware, and safeguards Microsoft 365 applications from malware, spam, and phishing attacks via an intuitive cloud management console. With additional layers of security covering spam, phishing, malware, and threats from outdated systems and applications, this solution includes automated scanning, patching, and customizable policies for organizations. It empowers organizations to fortify their defenses and maintain a secure environment, offering centralized management and a comprehensive range of protective measures for businesses of all sizes. ESET PROTECT Complete is your all-encompassing cybersecurity solution for a safe and resilient digital landscape.

ESET

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. ESET Cloud Apps Protection

July 2025

Free Report: Atera vs. ESET Cloud Apps Protection

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