AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
Aspect Workforce Optimization is ranked 7th in Workforce Engagement Management while AssistEdge Engage is ranked 16th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while AssistEdge Engage is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Verint Workforce Engagement Cloud, Genesys Cloud and Calabrio WFM, whereas AssistEdge Engage is most compared with .
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