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Aspect Unified IP vs Genesys Cloud comparison

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191 views|161 comparisons
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5,464 views|4,705 comparisons
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Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
8th
Views
191
Comparisons
161
Reviews
0
Average Words per Review
0
Rating
N/A
1st
Views
5,464
Comparisons
4,705
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Aspect Unified IP
Learn more about Genesys Cloud
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider11%
Financial Services Firm11%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise14%
Large Enterprise70%

Aspect Unified IP is ranked 8th in Contact Center Platforms while Genesys Cloud is ranked 1st in Contact Center Platforms. Aspect Unified IP is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Aspect Unified IP is most compared with Aspect Via and Nuance IVR, whereas Genesys Cloud is most compared with Amazon Connect, Genesys PureConnect, Cisco Contact Center Enterprise, Cisco CCX and NICE CXone.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.