IT Central Station is now PeerSpot: Here's why

Aspect Unified IP vs Aspect Via comparison

Cancel
You must select at least 2 products to compare!
Alvaria Logo
171 views|139 comparisons
Alvaria Logo
237 views|195 comparisons
Ranking
7th
Views
171
Comparisons
139
Reviews
0
Average Words per Review
0
Rating
N/A
Views
237
Comparisons
195
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Call Center ACD, Aspect Call Center ACD
Learn More
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.
Offer
Learn more about Aspect Unified IP
Learn more about Aspect Via
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem

Aspect Unified IP is ranked 7th in Contact Center Platforms while Aspect Via is ranked 8th in Contact Center as a Service (CCaaS). Aspect Unified IP is rated 0.0, while Aspect Via is rated 0.0. On the other hand, Aspect Unified IP is most compared with Genesys Cloud, whereas Aspect Via is most compared with Genesys Cloud, NetFortris Call Recording and Avaya IX Contact Center.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.