Aspect Unified IP vs Concentrix comparison

The compared Alvaria and Concentrix solutions aren't in the same category. Alvaria is ranked #16 in CCP , and holds a 1.4% mindshare in the category. Concentrix is ranked #2 in ISS , and holds a 25.3% mindshare.

Aspect Unified IP

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80 Comparison Views

Concentrix

536 Views
107 Comparison Views

Aspect Unified IP

Concentrix

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Executive Summary

We performed a comparison between Aspect Unified IP and Concentrix based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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Contact Center Platforms

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Aspect Unified IP

Average Rating

0.0

Number of Reviews

Ranking in other categories

Contact Center Platforms (16th), IVR Systems (6th), Contact Center Infrastructure (11th)

Concentrix

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Success Management (11th), IT Support Services (2nd)

Mindshare comparison

Aspect Unified IP and Concentrix aren’t in the same category and serve different purposes. Aspect Unified IP is designed for Contact Center Platforms and holds a mindshare of 1.4%, up 0.6% compared to last year.
Concentrix, on the other hand, focuses on IT Support Services, holds 25.3% mindshare, up 13.0% since last year.

Contact Center Platforms Market Share Distribution
Product	Market Share (%)
Aspect Unified IP	1.4%
Amazon Connect	19.9%
Genesys Cloud CX	17.4%
Other	61.300000000000004%

Contact Center Platforms

IT Support Services Market Share Distribution
Product	Market Share (%)
Concentrix	25.3%
Tech Mahindra Service Desk	22.9%
DXC Service Desk Services	21.7%
Other	30.099999999999994%

IT Support Services

Buyer's Guide

Contact Center Platforms

August 2025

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Comparisons

Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP

Compared 82% of the time

Avaya Infinity Platform vs Aspect Unified IP

Compared 18% of the time

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Teleperformance Contact Management Outsourcing vs Concentrix

Compared 46% of the time

Foundever vs Concentrix

Compared 32% of the time

Tech Mahindra Service Desk vs Concentrix

Compared 22% of the time

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Product Reports

Buyer's Guide

Contact Center Platforms

August 2025

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Also Known As

Unified IP

Convergys, ServiceSource

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Alvaria

Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

Concentrix

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com

DIRECTV

Buyer's Guide

Contact Center Platforms

August 2025

Download Free Report

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: August 2025.

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867,370 professionals have used our research since 2012.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.