We compared Ardoq and OrbusInfinity based on our user reviews across 4 parameters. After reading all of the collected data, you can find our conclusion below.
Ardoq was difficult to set up, with a focus on enhancing features and addressing pricing issues. Users appreciated the snapshot feature and benefitted from efficient customer support. OrbusInfinity had a seamless setup process, appreciated its seamless integration with Office tools, and offered good value for the price. They also provided responsive customer service, though there were suggestions for quicker response times.
Features: Ardoq offers features such as snapshots, an attractive web interface, and helpful communication tools. OrbusInfinity excels in seamless integration with Office tools like Visio and Excel, has a user-friendly interface, and an applications hub for monitoring enterprise evolution.
Pricing and ROI: Ardoq's setup cost can be unpredictable, and some customers find it to be expensive with unexpected fees. Licensing can either be straightforward or perplexing. OrbusInfinity is known for its reasonable pricing, and customers are highly satisfied with it. Ardoq and OrbusInfinity both offer strong returns on investment, with Ardoq focusing on streamlining processes, improving collaboration, and gaining valuable insights, while OrbusInfinity offers increased productivity, efficiency, and cost savings.
Room for Improvement: Ardoq could benefit from enhancements in aesthetics, automation, integration capabilities, Microsoft compatibility, and data modeling. On the other hand, OrbusInfinity requires improvements in real-time dashboard refresh cycles, smooth integration with Visio and iServer, compatibility with systems like SysAid, advanced automation functionalities, and better visibility.
Deployment and customer support: Ardoq had a difficult setup process, requiring extra time and effort, while OrbusInfinity had a smoother setup experience with guidance from a consultant, integration with Azure AD, and minimal ongoing maintenance needs. Ardoq provides excellent and valuable customer support, with high ratings for assistance and assistance quality. OrbusInfinity is quick to respond, yet could improve the timeliness of replies.
The summary above is based on 3 interviews we conducted recently with Ardoq and OrbusInfinity users. To access the review's full transcripts, download our report.
"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The most valuable features are mainly the reporting side of things and the dashboard."
"The training environment wasn't very intuitive, but maybe with more use, it will get better."
"Scalability as a standalone system is good, given the information that has been described inside Ardoq. But not the scalability as a third-party system or with integration with other systems. Because in this direction, the scalability is about zero for Ardoq."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
Ardoq is ranked 12th in Enterprise Architecture Management with 2 reviews while OrbusInfinity is ranked 16th in Enterprise Architecture Management with 2 reviews. Ardoq is rated 7.6, while OrbusInfinity is rated 8.0. The top reviewer of Ardoq writes "Provides stable performance and scalability but not intuitive for data modeling". On the other hand, the top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". Ardoq is most compared with Sparx Systems Enterprise Architect, LeanIX, BiZZdesign HoriZZon and MEGA HOPEX, whereas OrbusInfinity is most compared with iServer, LeanIX and ServiceNow.
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