We performed a comparison between Arctic Wolf Managed Detection and Response and Sophos MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The case interface is Binary Defense MDR's most valuable feature."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"This service makes answering audits much easier since it covers so many security best practices."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"The visibility into our endpoints is huge."
"They provide useful quarterly updates."
"The agents give pretty good visibility into what is happening at the endpoint."
"Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe."
"The product's most valuable feature is its ability to view environmental activities."
"The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents."
"I like Sophos MDR's inbuilt feature for DLP (Data Loss Prevention)."
"It is a stable solution...It is a scalable solution."
"The most valuable feature is threat hunting."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"The product’s most valuable feature is ease of use."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"I would like to see more frequent check-ins with our security status."
"I would like to get more reports from Binary Defense about what they're blocking."
"The current reporting system could benefit from improvement."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"If you are not in the security field, this can be difficult to figure out from time to time."
"We need an easier way to audit and act on agents."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"More integrations with various security tools to improve data ingestion would be beneficial."
"It will be helpful if the dashboard is more granular."
"The solution is expensive for customers."
"Its technical support could be better."
"Endpoint protection is very slow."
"One of the limitations that we have found is with communications and the languages in different countries."
"There is room for improvement in performance and upgrades."
"The reports should be more comprehensive and easier to organize."
"The product's stability needs improvement."
"Sophos MDR's support and basic training of their devices could be improved."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Sophos MDR is ranked 6th in Managed Detection and Response (MDR) with 20 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Sophos MDR is rated 8.4. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Huntress, Red Canary MDR, Microsoft Defender Experts for Hunting and Palo Alto Networks Cortex XSOAR, whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Trend Micro Managed XDR, Bitdefender MDR and Microsoft Defender Experts for Hunting. See our Arctic Wolf Managed Detection and Response vs. Sophos MDR report.
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