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ArcSight Logger vs Grafana Loki comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ArcSight Logger
Ranking in Log Management
24th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
No ranking in other categories
Grafana Loki
Ranking in Log Management
4th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Log Management category, the mindshare of ArcSight Logger is 0.8%, down from 1.1% compared to the previous year. The mindshare of Grafana Loki is 8.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management
 

Featured Reviews

Nagendra Nekkala. - PeerSpot reviewer
A scalable and stable solution that enables users to see all the event logs in one place
The technical support team is very slow. The support persons do not take prompt action. They take too much time to implement new changes. Even if we tell them that we are not able to get critical logs, they take almost three to four days to provide a resolution. The support is not good.
Volodymyr Bondarchuk - PeerSpot reviewer
Integrations enhance monitoring but problem-solving proves challenging
Different types of integrations with various sources are the most helpful and useful features of Grafana Loki that I found for myself. As part of Kubernetes technology, I noticed benefits from using this product such as availability, configuration balancing, high availability solutions for high performance, and failover clustering. It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support team is good...It is a scalable solution."
"The ESM use cases are the most valuable. It enables us to use the big data collection inside our company. We are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution."
"The log digestion features from threat intelligence platforms like Recorded Future or Talos are valuable."
"Some of the most valuable features I really appreciate are the performance, how quick the solution is, and how easy it is to create a query."
"The most valuable feature is the level of detail that you can see about certain events, even when they do not come up in the console."
"We check a lot of logs in ArcSight Logger because we're running a massive database platform."
"The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive."
"The solution provides information about the risk factors."
"We are using Grafana Loki as a database for real-time metrics."
"The most valuable feature is the capability to set up alerts, which becomes necessary when we need to receive notifications for specific events."
"The product's most valuable features are ease of installation, management, and reporting. It has an efficient ability to set thresholds for alerts, as well."
"The log collection feature is good and the solution is easily understandable. v"
"Grafana Loki is easy to monitor and detect errors."
"The best feature of Grafana Loki is that it integrates well with our other tool."
"The most valuable feature of Grafana Loki is the dashboards which are really simple to create."
"The most valuable feature of the solution is the tool's GUI. The solution's GUI is very user-friendly."
 

Cons

"The console in older versions is not user-friendly."
"Using the ArcSight Logger dashboard is not particularly intuitive or efficient, so it is important to be trained in its use."
"I would like to see better scheduling in the next release of this solution."
"The solution must provide readymade connectors for different applications."
"It's not a new product and is a bit complex. So, it requires a person dedicated to working on it and to know about it in and out. It is a huge product, and the search operation is a bit complicated for a new user or someone who has not used it for long. So for that person, it becomes a bit difficult."
"The solution should make it possible to integrate network analysis features."
"The initial setup was a little bit complex."
"The next release should have AI capabilities."
"In Grafana Loki, the creation of metrics is not so easy, making it an area that could be made easier."
"I do not see any areas for improvement at the moment."
"It's not intended for proprietary services, so you have to struggle with configuration a lot."
"Enhancing speed could be a game-changer, and while it might vary depending on the application, it's a factor worth exploring."
"The correlation of requests is not simple in Grafana Loki and can be improved."
"Visualization-wise, Grafana Loki's dashboard looks a little outdated compared to other open-source visualization tools like Chronograf."
"My main concern is the recommended production-grade setup. They suggest using tools like Tanka or Jsonnet. They should simplify the process to increase adoption."
"It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers."
 

Pricing and Cost Advice

"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"We have a lifetime license, so we don't pay a monthly fee."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
"The pricing is quite harsh."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"ArcSight is an expensive solution."
"I would rate the product a seven out of ten since it's an enterprise product."
"I use the open-source version of the product."
"The cost is less than other paid services like CloudWatch."
"We use a free version."
"The solution is open source."
"Since we are using the open-source version of Grafana Loki, we are not paying anything for the solution."
"You can use the free version of Grafana Loki on-premises."
"My company doesn't need to pay for the licensing cost of the solution."
"The pricing structure varies based on the number of users; there might be specific taxes to pay for it."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
18%
Government
7%
Educational Organization
6%
Computer Software Company
17%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ArcSight Logger?
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
What is your experience regarding pricing and costs for ArcSight Logger?
The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.
What needs improvement with ArcSight Logger?
The solution has room for improvement. We're currently upgrading to the newer version, where they have something like Kafka, a hub for all solutions feeding information into Logger. However, I thin...
What do you like most about Grafana Loki?
We are using Grafana Loki as a database for real-time metrics.
What is your experience regarding pricing and costs for Grafana Loki?
We use the open-source version of Loki. The cloud version is competitively priced compared to other market solutions.
What needs improvement with Grafana Loki?
It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers.
 

Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger
No data available
 

Overview

 

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa
Information Not Available
Find out what your peers are saying about ArcSight Logger vs. Grafana Loki and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.