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ArcSight Logger vs Grafana Loki comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ArcSight Logger
Ranking in Log Management
24th
Average Rating
7.8
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Grafana Loki
Ranking in Log Management
4th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Log Management category, the mindshare of ArcSight Logger is 0.7%, down from 1.1% compared to the previous year. The mindshare of Grafana Loki is 8.6%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management
 

Featured Reviews

Nagendra Nekkala. - PeerSpot reviewer
A scalable and stable solution that enables users to see all the event logs in one place
The technical support team is very slow. The support persons do not take prompt action. They take too much time to implement new changes. Even if we tell them that we are not able to get critical logs, they take almost three to four days to provide a resolution. The support is not good.
Volodymyr Bondarchuk - PeerSpot reviewer
Integrations enhance monitoring but problem-solving proves challenging
Different types of integrations with various sources are the most helpful and useful features of Grafana Loki that I found for myself. As part of Kubernetes technology, I noticed benefits from using this product such as availability, configuration balancing, high availability solutions for high performance, and failover clustering. It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ArcSight provides the basic information that we want."
"The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive."
"ArcSight Logger is very stable and useful for customers."
"The technical support team is good...It is a scalable solution."
"Our return on investment for implementing ArcSight Logger over the past 12 months has been positive."
"In our country we are a little bit private in terms of solutions, so we are just starting to use the basic data capture. Now some users can start to use additional features that come with Micro Focus ArcSight like user behavior analytics for investigating."
"Some of the most valuable features I really appreciate are the performance, how quick the solution is, and how easy it is to create a query."
"It's a robust, mature product and you can do some really complex operations and analytics."
"The most valuable feature of the solution is the tool's GUI. The solution's GUI is very user-friendly."
"The best feature of Grafana Loki is that it integrates well with our other tool."
"The tool can be used in multi-cluster environments."
"I appreciate the capability to process logs from microservices and seamlessly integrate them into Grafana."
"The most valuable feature of Grafana Loki is the dashboards which are really simple to create."
"The product's most valuable features are ease of installation, management, and reporting. It has an efficient ability to set thresholds for alerts, as well."
"The log collection feature is good and the solution is easily understandable. v"
"Loki also utilizes the same service discovery mechanism as used by Prometheus. So, whatever labeled metadata you see in Prometheus, you have the exact same metadata in the Loki system. Given this level of intricacy and the attempt to address these challenges, I firmly believe that Loki deserves praise for the work."
 

Cons

"I would like to see better scheduling in the next release of this solution."
"They are migrating to Splunk because ArcSight Logger doesn't have those features for user or customer behavior analysis."
"The next release should have AI capabilities."
"The integration with other systems could be improved."
"I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this."
"ArcSight has been sold two or three times, and the quality has decreased."
"The solution should make it possible to integrate network analysis features."
"The platform is quite expensive. They should reduce its cost."
"The product must improve its UI."
"The correlation of requests is not simple in Grafana Loki and can be improved."
"It's not intended for proprietary services, so you have to struggle with configuration a lot."
"We encountered certain limitations when it came to alerting, particularly when dealing with specific data sources."
"I do not see any areas for improvement at the moment."
"There is a need for some change in the alerting types of the product. In short, a few changes in the alert area are needed due to minor shortcomings."
"I would rate Grafana Loki a seven out of ten because it is open source, and sometimes there can be problems that are difficult to fix without official support."
"The solution's scalability depends on the team managing the Grafana instance."
 

Pricing and Cost Advice

"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"I would rate the product a seven out of ten since it's an enterprise product."
"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"We have a lifetime license, so we don't pay a monthly fee."
"The pricing is quite harsh."
"ArcSight is an expensive solution."
"I use the solution's open-source version. Grafana Loki is a completely free solution for me."
"We use a free version."
"Grafana Loki is a free, open-source solution."
"Grafana Loki is an open-source solution."
"The cost is less than other paid services like CloudWatch."
"You can use the free version of Grafana Loki on-premises."
"I use the open-source version of the product."
"My company doesn't need to pay for the licensing cost of the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Government
8%
Educational Organization
7%
Computer Software Company
17%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ArcSight Logger?
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
What is your experience regarding pricing and costs for ArcSight Logger?
The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.
What needs improvement with ArcSight Logger?
This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...
What do you like most about Grafana Loki?
We are using Grafana Loki as a database for real-time metrics.
What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
I have no ideas at this moment about what could be improved in Grafana Loki.
 

Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger
No data available
 

Overview

 

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa
Information Not Available
Find out what your peers are saying about ArcSight Logger vs. Grafana Loki and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.