Aptean Pivotal CRM [EOL] vs Oracle Fusion Service comparison

Aptean and Oracle are both solutions in the CRM category. Additionally, 91% of Oracle users are willing to recommend the solution.

Aptean Pivotal CRM [EOL]

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

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91% willing to recommend

Aptean Pivotal CRM [EOL]

Oracle Fusion Service

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Executive Summary

We performed a comparison between Aptean Pivotal CRM [EOL] and Oracle Fusion Service based on real PeerSpot user reviews.

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Buyer's Guide

CRM

March 2026

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Helped 886,011 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Aptean Pivotal CRM [EOL]

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), CRM (12th), Marketing Management (7th)

Featured Reviews

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Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

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Top Industries

By visitors reading reviews

No data available

Construction Company

17%

Financial Services Firm

12%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

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What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

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What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

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Comparisons

Maximizer vs Aptean Pivotal CRM [EOL]

Compared 68% of the time

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Compared 7% of the time

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Compared 7% of the time

Siebel CRM vs Oracle Fusion Service

Compared 7% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 6% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 5% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

March 2026

Download Aptean Pivotal CRM [EOL] product report

Buyer's Guide

Oracle Fusion Service

March 2026

Download Oracle Fusion Service product report

Also Known As

Pivotal

Oracle Service Cloud, Oracle RightNow

Overview

Aptean Pivotal CRM integrates all of the characteristics of a successful CRM - flexibility, reliability, smart reporting, and mobile access - and offers capabilities that go beyond “just a CRM.” Pivotal integrates into your operational data and spans your full business. From interacting with customers through effective marketing campaigns, to turning leads into selling opportunities and ultimately closed deals, and to delivering thoughtful customer service, Pivotal can do it all. It can be easily and cost-effectively tailored to match your individual business processes, as well as give you flexibility in your hosting options, whether on-premise or in the cloud.

Aptean

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

AAA Western & Central New York, Albert Heijn, Alliance of Indiana, Bay Valley Foods, Bergendahls Food, Berner Food & Beverage, Case New Holland (CNH), ILLES Seasonings & Flavors, JYSK, Lakeside Foods, Major League Baseball

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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