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Appium vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appium
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
30
Ranking in other categories
Mobile Development Platforms (7th), Regression Testing Tools (6th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Appium and ServiceNow aren’t in the same category and serve different purposes. Appium is designed for Mobile Development Platforms and holds a mindshare of 4.2%, down 6.7% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

Luis Gerardo Meneses Hernandez - PeerSpot reviewer
Allows for direct interaction with an application's DOM but complex configuration
What I like about Appium right now is that it's like Cypress in the sense that I can get to the new DOM of the application and select the components and create the functions to test the components in the way I want them to be tested. That's why I like it right now.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has great documentation and excellent community support."
"Appium's best feature is that it supports multiple frameworks."
"We develop apps using the React Native framework, and Appium integrates well for testing those apps. The Appium automation framework also has good integration with GitHub Actions and plenty of other tools and frameworks, including BrowserStack."
"The solution is stable."
"The way Appium server interacts with mobile apps is fantastic. It provides all the information about the elements inside the app, Android as well as iOS. I can interact with the element quickly, just type some text or get some text values from the element - whether it's a drop-down, or web text, or a native element."
"It can be used with different programming languages."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"The solution helps with test automation. We focus mostly on Java."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"The solution has a user-friendly interface."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"It's great to do statuses or to review tasks."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"SPM and ITSM features are the most helpful."
 

Cons

"Image recognition could be improved. We have some images in our mobile applications. It should be able to run from the cloud, so we can automate the catcher."
"We previously worked with native applications, and there weren't any good mobile app testing tools. We started working with React Native, which works well with Appium, but it would be good to see better integration; the way elements are displayed can be messy. React Native is very popular nowadays, so it's essential to have that compatibility."
"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element."
"They should add an in-built framework."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"One area where I think Appium could improve is in addressing security concerns for our data. Currently, we're unable to use cloud solutions like CloudForm due to security restrictions on our servers. We also face challenges in updating packages for the same reason. It would be beneficial if the solution could provide better support for auto-reporting and easier connections to mobile device farms."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"If it had more facility for configuration it would be a spectacular solution."
"The interface can be a bit more intuitive."
"The setup was time-consuming and required a lot of internal resources."
"Licensing costs are very high."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The solution is lacking in the mobile application area that could be improved."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
 

Pricing and Cost Advice

"Appian is open-source, which is not licensed."
"Appium is free and open-source."
"The solution is open-source."
"This is an open source solution so it does not cost anything for licensing or otherwise."
"The solution is open source."
"The solution is free."
"It's open source, so it's completely free."
"As far as I know, Appium is a free solution. It's not for commercial use."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"The price of this solution is expensive."
"This is a pretty expensive product, so the licensing could be better."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"There are licensing fees."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
12%
Educational Organization
12%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Appium?
I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interfa...
What do you like most about Appium?
Appium helps me to do as much as much as I want to.
What is your experience regarding pricing and costs for Appium?
My experience with Appium from a pricing perspective is favorable due to it being open source, making it a cost-effective option.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Nuvizz, Coupa Software, Eventbrite, Evernote
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Salesforce, Mendix and others in Mobile Development Platforms. Updated: June 2025.
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