We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Obviously because of automation, it reduces manual testing efforts."
"The latest versions of the solution are stable."
"The solution is stable."
"Appium has easy interaction with mobile."
"We get a list that shows all devices that are connected to the system."
"It's an open-source solution with a very large community and available documentation."
"We develop apps using the React Native framework, and Appium integrates well for testing those apps. The Appium automation framework also has good integration with GitHub Actions and plenty of other tools and frameworks, including BrowserStack."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"Makes ticket information easy to access."
"The solution is stable, scalable and easy to use."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium."
"There is always a concern about the amount of code that is required to enhance the automation process. The idea of having less code or no code is what we would like to see in future updates."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"The user interface needs improvement because there are issues when setting up environment variables."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"Support-wise, it could be better."
"It needs to accommodate applications that use React.js and AngularJS."
"Appium has problems with automated validations following iOS updates, causing us to have to validate manually."
"When it comes to changing some of the features, I would like a little more leeway."
"The solution’s user interface could be improved and given a better design."
"The visuals are the one area where there is opportunity for improvement."
"The Express edition does not allow the option for scripting."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The solution should offer better security when it comes to storing data."
"Licensing costs are very high."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and SmartBear TestComplete, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
