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Appian RPA vs CA Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Process Automation
20th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Robotic Process Automation (RPA) (11th)
CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of Appian RPA is 0.9%, up from 0.3% compared to the previous year. The mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Appian RPA0.9%
CA Process Automation1.0%
Other98.1%
Process Automation
 

Featured Reviews

Kunal Sharda - PeerSpot reviewer
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Partnering with comprehensive automation for increased efficiency
The best feature of Appian RPA is that it is highly integrated into the Appian platform itself. It is very easy to configure that in the end-to-end Appian automation solution. The second notable feature is that Appian RPA gives you a lot of flexibility in terms of how you want to design the robotic tasks. It has a very detailed orchestration console which provides details about the entire runtime and the logs of Appian RPA where you can find in detail what the robot did on the virtual machine. Appian provides dashboards where users or admins can log in and see how the robots are performing various robotic tasks. It is very detailed and gives substantial insight into how Appian RPA is functioning or is operational. It also lets you drill down into specific details at each task level.
SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"If you’re planning or looking for an application able to create process automation, stop looking."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"CA Process Automation manager is a very powerful production tool."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
 

Cons

"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"There are not any areas that need improvement off the top of my head."
"In my opinion, Appian RPA can be improved."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Make some of the features more open source that way developers can have more flexibility."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"I'd like to see additional form functionality and having Python as an available common script language."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
 

Pricing and Cost Advice

Information not available
"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
17%
Insurance Company
10%
Comms Service Provider
8%
Construction Company
18%
Manufacturing Company
16%
Financial Services Firm
16%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appia...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released their AI, which achieved general availability in August 2025. This is a document...
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Also Known As

Jidoka RPA
CA IT Process Automation Manager
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
Unum, HCL Technologies, Logicalis
Find out what your peers are saying about Appian RPA vs. CA Process Automation and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.